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ABOUT LANCASTER BURY ST EDMUNDS.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The new BMW Protonic Colours

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Auto Express reveals the ‘striking new BMW i5 electric saloon car to take on Tesla’

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The 2017 BMW 5 Series is crowned the What Car? Car of the Year

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Car Magazines ‘BMW M760Li xDrive V12 (2017) review’

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“BMW i driverless tech to reach wider range from 2021” by Autocar

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BMW at the Consumer Electronics Show 2017

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Car Magazine review the BMW X5 M (2017)

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“BMW HoloActive Touch holographic interior concept revealed” by Auto Express

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BMW i3 Service Inclusive

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‘530e hybrid joins new BMW 5 Series range’ by Auto Express

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BMW Approved Used Cars

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New BMW M550i xDrive announced

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New BMW 5 Series 2017 review

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Five reasons to buy a BMW 2 Series

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Upgraded 2017 M Performance parts revealed for the BMW 5 Series

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Top Gear favourite aspects of the 700bhp BMW M4R

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The BMW M240i will put a “big smile on your face”: The Independent

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Auto Express reviews the BMW 340i

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New BMW 5 Series specifications announced

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Top Gear count down “17 Special Edition BMW M3s and M4s”

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Auto Express reviews the BMW M140i

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New 2017 BMW 5 Series official photos finally revealed!

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BMW X2 revealed in concept form at Paris Motor Show

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Auto Express reviews the BMW M240i Convertible

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2016 BMW i8: Review

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2016 BMW M4 Coupe review

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Autonomous cars to be in production by 2021

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What Car? give 7 reasons why you should buy the BMW X1

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BMW i8 Autocar long-term test review: from supercar to zero-emissions

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2016 BMW 4 Series 440i reviewed by WhatCar?

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IBTimes UK rate the BMW M2 as ‘the best car of 2016 so far’

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Top Gear discuss the stunning 2002 Turbo Hommage Concept

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What Car? discuss the highly anticipated 2017 BMW 5 Series

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Fully Electric BMW 3 Series Coming Soon

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M Performance Accessories for the BMW M2

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Autocar list their Top 5 greatest BMW’s of all time

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“BMW Group Future Experience is Tailor-made for Tomorrow”: GQ.com

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BMW – Next 10 Years?

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BMW Group: THE NEXT 100 YEARS.

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Job Vacancy at Carrs BMW

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The 3 Series Gran Turismo is due to upgrade in 2017

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Top Gear: ‘The greatest BMW concept cars’

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“BMW’s new i8 paint-job range” by Top Gear

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Job Vacancy at Carrs BMW

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The BMW M4 GTS gets a 5 star review from AutoExpress

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The new BMW i3 94Ah

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BMW 7 Series: Laserlight

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Upcoming Events

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BMW named as the featured marque at the 2016 Goodwood Festival of Speed.

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Auto Express review the new BMW M2 Coupé

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“The London Symphony Orchestra in cooperation with BMW performs its fifth annual free concert in Trafalgar Square.”

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Top Gear discuss the ‘future of BMW’ in electric automotives

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“Updated BMW 3 Series GT spied in testing”: Autoexpress.co.uk

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Carrs Easter Opening Times

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“BMW Vision the next 100 years, to celebrate brand’s centenary”: Autoexpress.co.uk

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BMW 3 Series Touring wins the 'Auto Express Test'

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What Car?: "2016 BMW M3 Competition Pack Review"

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“New BMW 7 Series M760Li xDrive V12 revealed” by Autocar

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The Telegraph: is the BMW 330e the ‘best plug-in hybrid so far’?

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Auto Express: New 2018 BMW 3 Series spotted for the first time

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The Independent: BMW M2 Coupé revealed

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We Want Your BMW

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BMW i8 goes mirrorless in clever CES 2016 concept

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How to choose the right BMW X1

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Why the BMW i8 is the sports car everyone wants

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BMW Sales Executive Vacancy.

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No pressure to have work carried out and complimentary clean of the car was a nice touch.

Service

No issues a lot better than when Carrs

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The staff and the general service was good however I was disappointed that I did not receive a report on the vehicle including the tyre dread depth etc.

Service

I love to go to Lancaster Bury St Edmunds Bmw centre people are so very nice and helpful

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The work was done in the estimated time. Customer seating area was good and coffee/tea was offered. Staff were friendly.

Service

Everything went smoothly, lift into town and return. Work on the explained.

Service

work carried out quickly without fuss and what was done was explained to me

Service

I didn't appreciate a bill for c.£3.50 worth of fuel, several days after the first service - I couldn't have squeezed that amount of fuel into the courtesy vehicle, before it's return, even if I tried ! - doesn't send the right message...

Service

they were very good

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I was looked after

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Job done on time and quickly done too

Service

Everything was provided on time. They were efficient, helpful and appeared to solve my problems to my full satisfaction.

Service

Usually good, but the last 2 times I have telephoned to book in the car thee have been no appointments for 2-3 weeks. This has not happened before. The last time was for an MOT when the date offered was over 3 weeks and after the date of expiry of th

Service

Because I am satisfied.

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As above

Service

Attentive, explained everything very well, gave me confidence

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Very quick and officiant service

Service

unfortunately the problems I am having are as yet not fixed i.e. I have an issue with the steering

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All work completed on time and good communication from Service Desk.

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Same answer as No 1question

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All good but car was not ready at time of collection as was being washed. Wasn’t a problem but meant waiting for around 20 mins.

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Always make you feel very welcome and you are completely satisfied .

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Constantly reliable

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The service work was carried out in the time frame allotted, all the staff were polite and you were made welcome.

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My brakes are still creaking

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No problems

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Again, helpful and efficient

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Quick, efficient, friendly service

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The excellent way they looked after us

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Very professional service.nice staff. Happy to help you.

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Efficiency at check inVehicle ready when expectedCar was immaculate

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Everything asked was attended to.

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Dear Mr Grant, Thank you for taking the time to review your recent visit. All feedback helps us to continuously improve our customer service levels. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

because they are ex andrew spencer who was the best dealer in east anglia

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Dear Mr Clarke, Thank you for your feedback and review, your comments are greatly appreciated by myself and the team. We look forward to welcoming you back soon. Kind regards, Andrew Maund, Head of Business

Recall work completed as agreed

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Dear Mrs Manley, Thank you for your 5 star review and feedback which allows us to continuously improve our service. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

welcome and efficency

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Dear Mr Jackson, Thank you for your 5 star review this is greatly appreciated by the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Everything went as planned

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Dear Mr Dixon, Thank you for your 5 star review and comments. All feedback is appreciated by the team to allow us to continually improve our customer service levels. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Work done was as requested & the recommendations offered were appropriate.

Service
Dear Mr Peirce, Thank you for your 5 star review and positive feedback. All comments are reviews are greatly appreciated by myself and the team and assist us with constantly improving our customers experience. Kind regards, Andrew Maund, Head of Business

Very impressed by the quality of the service team and find their friendly manner very reassuring.

Service
Dear Mr Sparkes, Thank you for taking the time to review your recent visit to us. I am delighted to read your positive feedback which is greatly appreciated by the whole team. Kind regards, Andrew Maund, Head of Business

See answer to Q1.

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Dear Mr Grinsted, Thank you for your 5 star review, your feedback is greatly appreciated by the whole team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything was as I was told it would be and the few questions I had were dealt with swiftly.

Service
Dear Mr Rose, Thank you for taking the opportunity to leave a 5 star review and feedback regarding the team, this is greatly appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

disappointed that the same problem occurred as in pastcausing a breakdownand a £600 repair bill

Service
Dear Mr Brunskill, Thank you for your feedback on your recent visit to us. As we explained at the time, the unfortunate breakdown that you experienced was totally unrelated to the repair you are referring to nearly 5 years ago. However, should you wish to discuss this further, please do not hesitate to contact me on 01284 752525. Our aim, as you will see from our reviews, is to ensure that all of our customers receive outstanding customer service. Kind regards, Andrew Maund, Head of Business

Staff very friendly and informative about your problems

Service
Dear Mr Mackenzie, Thank you for your review and feedback on your recent visit to our aftersales team here in Bury St Edmunds. I am delighted to see that you had such a positive experience and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very efficient reception and satisfied with service

Service
Dear Mrs Ratcliffe, Thank you for your 5 star review of your recent visit to our BMW aftersales team. Your comments are greatly appreciated by us all and we look forward to welcoming you back. Kind regards, Andrew Maund, Head of Business

Quick appointment, good courtesy car (could do without the £15 fee though!), work done well. Enjoyed the healthcheck video that was sent to me by text message.

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Dear Mr Smith, Thank you for your 5 star review and feedback, this is greatly appreciated and assists us to continue improving our customer service levels. I am pleased that you enjoyed the use of our latest video technology. Kind regards, Andrew Maund, Head of Business

The dealership gave excellent service, providing a free ride home and back later on from another location when the car was ready, they double-checked everything was in order when complete, and even came outside with me to take me to my car.

Service
Dear Mr Gregory, Thank you very much for your 5 star review and lovely comments regarding the team and service received on your recent visit to us. All feedback is shared with the team and is greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

LISA A VERY GOOD SALES PERSON AND UNDERSTANDING TO OUR NEEDS

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Dear Mr Smith, Thank you for taking the time to review your recent visit to us here in Bury St Edmunds. I am delighted to read your positive comments and these will be shared with Lisa and the team. Kind regards, Andrew Maund, Head of Business

No issues

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Dear Mr Lynch, Thank you for your review of your recent visit, I am delighted that you did not experience any issues and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Kept informed at all times either personally or by video. Work delivered to timescale or delays communicated in a timely manner. Cars available to use or driven into Bury St Edmunds for lengthier work. Very good quality of customer care and reception

Service
Dear Mr Tuddenham, Thank you for your feedback on the recent visit to us here in Bury St Edmunds. I am delighted to read so positive comments about the team and service received as well as the use of video technology to keep you informed. Kind regards, Andrew Maund, Head of Business

Car service excellent car clean and vallet brilliant

Service
Dear Mr Fraser, Thank you for your 5 star review and comments regarding your recent visit to us here in Bury St Edmunds. I am delighted you received excellent service and were pleased with the valet on the vehicle. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Outcome of my query was very satisfying

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Dear Mrs Osborne, Thank you for your feedback and review of your recent visit. I am pleased to read that you were satisfied with the outcome of the work completed. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The job was done effectively and on time

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dear Mr Tombs, Thank you very much for your 5 star review and feedback on your recent visit. All reviews are shared with the team and greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

From entering the dealership until my car was cleaned & delivered back to me, everything was professional & the staff kept me informed. I even received a video showing me what was happening.

Service
Dear Mr Finney, Thank you for your review and feedback of your recent visit. I am delighted to read your positive comments about the team and service delivered, as well as the new video technology that we are using to assist our valued customers. Kind regards, Andrew Maund, Head of Business

See above.

Service
Dear Mr Davies, thank you for taking the opportunity to review your recent visit to us. I am sorry to read that on this occasion our high customer service levels fell short. This is something that we will address with our team to ensure your next visit is memorable for all of the right reasons. Kind regards, Andrew Maund, Head of Business

Loved the check up video

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Dear Mr Pestana, Thank you for your 5 star review of your recent visit to our aftersales team in Bury St Edmunds. I am delighted that you enjoyed the use of our new video technology to assist your visit. Kind regards, Andrew Maund, Head of Business

I could not fault any part of the service, the customer service I had from Oliver when I booked the service and Matthew when the car was brought in was excellent, please pass on my thank to them

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Dear Mr Grief, Thank you very much for taking the opportunity to leave a 5 star review and feedback on your recent visit to our aftersales team. Oliver, Matthew and the entire team will be shown your feedback so it is greatly appreciated. Kind regards, Andrew Maund, Head of Business

As mentionrd previously

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Dear Mr Vatter, Thank you for your 5 star review and feedback, it is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Excellent service, very helpful staff

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Dear Mrs Butt, Thank you for your 5 star review and feedback on the helpful, excellent service that you received here at Lancaster Bury St Edmunds. Your comments are greatly appreciated by myself and the entire team here. We look forward to welcoming you back soon. Kind regards, Andrew Maund, Head of Business

Polite , friendly service . They ran me into town when service took longer than expected

Service
Dear Miss Roskell, Thank you for your 5 star review and lovely comments regarding the service received from the team here in Bury St Edmunds. Your feedback will be shared with the team and is greatly appreciated. Kind regards, Andrew Maund, Head of Business

If I really had to be picky, it would just be that there were water marks on the car when I got it back, which I do not get even when I put it through the car wash. As far as I know the service has produced no issues.

Service
Dear Mr Woolven, Thank you for your valued feedback and 5 star review of your recent visit to us here in Bury St Edmunds. You comments are greatly appreciated, however I do apologise for the water marks on the vehicle after the valet was completed. I will address this with our valeting team members to ensure this is addressed moving forward. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Staff very helpful, we are always offered a lift into Bury St Edmunds whilst the car is serviced or repaired. Drinks are always available, together with reading material.

Service
Dear Mr Freeman, Thank you for taking the opportunity to leave a 5 star review and positive feedback regarding your recent visit to us here in Bury St Edmunds. Your comments will be shared with the team and are appreciated by us all. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Work done in the time frame stated and clean car afterwards

Service
Dear Mrs Gratton, Thank you for your positive feedback and 5 star review of your service received by the team here at Lancaster Bury St Edmunds. Your comments are greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Just good service and helpful

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Dear Mr Gregory, Thank you for your 5 star review and comments regarding your recent visit to us. I am delighted that you found our service helpful and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All issues were resolved

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Dear Mr Gunby, Thank you for your comments and 5 star review. I am delighted that all issues were resolved and we look forward to welcoming you back into the centre in the future. Kind regards, Andrew Maund, Head of Business

I had to visit for a recall on my X1 and it was handled speedily and efficiently.As I decided to wait, I was made very comfortable and given coffee.

Service
Dear Mr Kerswell, Thank you for taking the time to review your recent visit to our aftersales team here in Bury St Edmunds. Your comments are great appreciated and will be shared with the team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Nothing to complain about

Service
Dear Mr Dobson, Thank you for your 5 star review of your recent visit to us here at Lancaster in Bury St Edmunds. Your feedback is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

From the Receptionist offering coffee to the Service Staff keeping us updated whilst we waited, we always have a satisfying experience.

Service
Dear Mr Garcia, Thank you for taking the opportunity to review your recent visit to our aftersales team here in Bury St Edmunds. It is a delight to read and share your fantastic comments about the team, they are very much appreciated by us all. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent service

Service
Dear Mr Murfitt, Thank you for taking the opportunity to leave a 5 star review of your recent visit to our aftersales team here in Bury St Edmunds. I am delighted you received excellent service and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

On time , Cost & comfort.

Service
Dear Mr Smith, Thank you for your review of your recent visit to us here in Bury St Edmunds. Your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent service as always by this dealership.

Service
Dear Mr Croft, Thank you for your 5 star review and lovely feedback regarding your recent visit to our aftersales team here in Bury St Edmunds. Your comments are greatly appreciated and have been shared with the team. Kind regards, Andrew Maund, Head of Business

excellent all round service - no faults.

Service
Dear Mr Wilson, Thank you for taking the opportunity to leave a 5 star review and lovely comments regarding your recent visit to our aftersales team. Your comments have been shared and they are greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

Very satisfyed, Five Star

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Dear Mr Bloomfield, Thank you for your 5 star review and feedback, I am delighted to read that you were very satisfied. Kind regards, Andrew Maund, Head of Business

I was completely satisfied

Service
Dear Mr Jones, Thank you for taking the opportunity to review your recent visit to our aftersales team here in Bury St Edmunds. Your 5 star review and comments are greatly appreciated by everyone at Lancaster Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Easy to book at short notice and staff phoning to make sure I knew it was all done.

Service
Dear Mr Ball, Thank you for taking the opportunity to review you recent visit to us here in Bury St Edmunds. Your comments and 5 star review are much appreciated by myself and the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The experience was good, and included a lift back to the hotel after I had dropped off the car when it was in for service. The only niggle I have is that a warning light has come on since the service (Drivetrain)

Service
Dear Mr Dearnley, Thank you for taking the opportunity to review your recent visit to our aftersales team here in Bury St Edmunds. Your feedback is greatly appreciated by us all. One of the team will be in contact regarding your warning light being on. Kind regards, Andrew Maund, Head of Business

Perfect as always.

Service
Dear Mr Hope, Thank you for your feedback and 5 star review, your comments are greatly appreciated by myself and the whole team. Kind regards, Andrew Maund, Head of Business

No problems, all sorted, been supplied with courtesy car while my was in the garage.

Service
Dear Miss Korszen, Thank you for taking the opportunity to review your recent visit to our aftersales team here in Bury St Edmunds. I am delighted to read that everything was sorted, we look forward to welcoming you back soon. Kind regards, Andrew Maund, Head of Business

Reasons above, car still has the fault

Service
Dear Mr Davies, Thank you for your feedback regarding your recent visit. I am sorry to read that your vehicle still has a fault. One of the team will be contacting your shortly to speak with you regarding this. Kind regards, Andrew Maund, Head of Business

I had one minor issue when collecting the car but it was swiftly resolved

Service
Dear Mr Abrey, Thank you for taking the opportunity to review your recent visit to our aftersales team. Whilst I am sorry to read you had a minor issue, I am very pleased to see that it was resolved quickly. We look forward to welcoming you back in the future. Kind Regards, Andrew Maund, Head of Business

Excellent experience from start to finish

Service
Dear Miss Darling, Thank you for your 5 star review and positive comments, they are appreciated by myself and all of the team here in Bury St Edmunds. Kind Regards, Andrew Maund, Head of Business

Efficient service and not too long to wait. Could have improved on glass cleaning inside (it was a little smeary afterwards)

Service
Dear Mr Entwistle, Thank you for taking the opportunity to feedback to us on your recent visit. I am pleased to read overall everything went well. Our apologies for the smears on your glass. We will feed this back to our valeting team to ensure this is rectified in the future. Kind regards, Andrew Maund, Head of Business

Although not able to fix the problem I went with, I was treated well and a date set for the work to be undertaken.

Service
Dear Mr Hesketh, Thank you for your 5 star review and feedback of your recent visit. I am sorry that we were unable to repair your vehicle on the first visit, however I am pleased to read we have a date set for you and we look forward to welcoming you back. Kind regards, Andrew Maund, Head of Business

Very good customer service.

Service
Dear Mrs Power, Thank you for taking the opportunity to review your recent visit to our aftersales team here in Bury St Edmunds. Your 5 star review is greatly appreciated and will be shared with the entire team. Kind regards, Andrew Maund, Head of Business

Service carried out as expected, I was kept informed. Check in/out was efficient. The only bit I wasn't entirely happy with was the advisors tone when I phoned to ask if I could collect the courtesy car earlier than expected.

Service
Dear Mr Housden, Thank you for taking the opportunity to feedback on your recent experience on your visit to us here in Bury St Edmunds. I am very pleased to read in the main the service was as expected. I am sorry to hear about your concern with the way your call was handled. I will ensure that we feed this back to the team so that this doesn't happen again. Kind regards, Andrew Maund, Head of Business

The staff and services supplied were excellent.

Service
Dear Mr Lindsey, Thank you for taking the opportunity to leave a 5 star review and feedback on your recent visit. Your comments will be shared with the team and are appreciated by us all. Kind regards, Andrew Maund, Head of Business

From start to finish excellent Recognised the common fault, booked in without arguing did the job perfectly and were friendly andprofessional throughout. Particularly pleased with attention to detail.

Service
Dear Mr Holloway, Thank you for taking the time to leave a 5 star review and feedback on your recent visit to us here in Bury St Edmunds. I am delighted to read your positive comments about the service that you received and these are greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

The greeting I received on arrival at the dealership was friendly and the service department helpful in dealing with the warranty issues. The service appears to have been performed correctly along with the warranty issues. The car valet was poor.

Service
Dear Mr Hines Thank you for taking the opportunity to review you recent visit to our aftersales team. I am very pleased to read overall the service you received was as expected. I am however sorry to read about the poor valet, our apologies for this. Dan Gregory our Service Manager is making contact with you directly to sort this with you. Kind regards, Andrew Maund, Head of Business

No problems

Service
Dear Mr Hamblin, Thank you for your 5 star review of your recent visit. This is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

I did not give the full marks because I was unaware of the option of being taken back while my car was being serviced.

Service
Dear Mr Bonney, Thank you for your review of your recent visit to our aftersales team here in Bury St Edmunds. Our sincere apologies that we did not make you aware of our collection and delivery service on this occasion, we shall ensure that you are offered this in the future. Kind regards, Andrew Maund, Head of Business

They did what they said they would do.

Service
Dear Mrs Maggs, Thank you for taking the time to review your recent visit to our aftersales team here in Bury St Edmunds. Your 5 star review is much appreciated. Kind regards, Andrew Maund, Head of Business

Great service again

Service
Dear Dr Hinchliffe, Thank you for your 5 star review and comments, I am delighted to read that you received great service. We look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

Was handled very well. and the staff were very friendly.

Service
Dear Mrs Loyal, Thank you for your feedback from your recent visit to our aftersales team here in Bury St Edmunds. I will ensure that you kind comments are shared with the team and they are very much appreciated. Kind regards, Andrew Maund, Head of Business

Could have been a tad less expensive.

Service
Dear Mr Mcdonald, Thank you for taking the opportunity to leave feedback on your recent visit to our aftersales team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Efficient friendly and infomative

Service
Dear Mrs Goff, Thank you for your 5 star review, I am delighted that you found the team here in Bury St Edmunds friendly and informative. I will ensure that the team are aware of your feedback. Kind regards, Andrew Maund, Head of Business

Great service. Only concern is that a weeping dif seal showed up on health check. but was only flagged up as to be watched. The chap in the health check video (Which I loved! who gets to see under there car every day!) said it needed replacing?

Service
Dear Mr Tate, Thank you for your review and feedback of your recent visit. Your comments are greatly appreciated and I am pleased you enjoyed the video technology used. Kind regards, Andrew Maund, Head of Business

The service took the time I was told it would take. Reception was comfortable and well served.

Service
Dear Mr Owens, Thank you for your review of your recent visit to us here in Bury St Edmunds. Your feedback is greatly appreciated and we look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

The staff were very pleasant, polite and experienced in their work.

Service
Dear Mr Cooper, Thank you for your 5 star review and great feedback. This will be shared with the team as it is very much appreciated. Kind regards, Andrew Maund, Head of Business

My car was given a thorough inspection; I received a written report as well as a video of the work in progress; the service staff were, as always, very helpful; my car was washed and cleaned; and this was for a Complimentary Health check..

Service
Dear Doctor Axon, Thank you for your 5 star review and fantastic feedback of your recent visit to our aftersales team. I will be sharing your comments with the team, they are greatly appreciated. Kind regards, Andrew Maund, Head of Business

There were two minor items that weren't raised/ discussed with me. These are being dealt with by email follow up

Service
Dear Mr Hardy, Thank you for taking the opportunity to review your recent visit to our aftersales team. Your comments are greatly appreciated and will be shared with the team. Kind regards, Andrew Maund, Head of Business

comment as above

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Dear Mrs Howard, Thank you for your 5 star review and valued feedback. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Car not cleaned

Service
Dear Mrs Drake, I am sorry to read that your vehicle was not cleaned on this occasion. I would like to make this up to you and have left you a voicemail this morning. Thank you for brining this to our attention and I look forward to speaking with you soon. Kind regards, Andrew Maund, Head of Business

Very good customer service

Service
Dear Mr East, Thank you for you 5 star review, I am delighted to read you found our customer service very good. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They were very polite and nice. The service was done in time and it was easy to find a convenient appointment

Service
Dear Mr Boros, Thank you for your 5 star review and valued feedback. I will ensure that the team are aware of your comments which we very much appreciate. Kind regards, Andrew Maund, Head of Business

The service team are engaging and supportive to accommodate requests. e.g. offering a lift to place of work (2 miles from garage)

Service
Dear Mr Addison, Thank you for such great comments and 5 star review of your recent visit. I will ensure that your feedback is shared with the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The service was very good.

Service
Dear Mr Miller, Thank you for your 5 star review of your recent visit to our aftersales team here in Bury St Edmunds. Your comments are greatly appreciated by myself and the team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All went to plan, efficient and on time , very happy.

Service
Dr Mr Lummas, Thank you for taking the opportunity to leave your comments and a 5 star review of your recent visit. Your feedback is greatly appreciated by myself and the team, we look forward to welcoming you back. Kind regards, Andrew Maund, Head of Business

The Company went to considerable trouble to ensure that the car was collected for this recall work and were most obliging as usual. Their performance cannot be faulted!

Service
Dear Mr Garner, Thank you for your lovely feedback and 5 star review of your recent experience with the team here in Bury St Edmunds. Your comments are greatly appreciated by myself and the whole team. Kind regards, Andrew Maund, Head of Business

Excellent service provided by the service team. Able to fit me into an appointment slot quite quickly and I was very pleased with the cleaning of the car that was done to an excellent standard.

Service
Dear Mr Bullion, Thank you for your fantastic feedback and 5 star review of the Bury St Edmunds BMW aftersales team. All comments are shared with the team and greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

The staff were helpful and friendly and informative and kept me supplied with coffee while I waited

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Dear Mr Hallinan, Thank you for your lovely feedback and 5 star review. We share all comments with the team and they are appreciated by us all. Kind regards, Andrew Maund, Head of Business

again, no issues as great quality of service all round

Service
Dear Mr Pratt, Thank you for your 5 star review and feedback. Myself and the team appreciate your positive comments and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent customer service and product knowledge

Service
Dear Mr Zipfel, Thank you for your great comments and 5 star review of your recent visit to us here in Bury St Edmunds. Your comments are greatly appreciated by myself and the whole team. Kind regards, Andrew Maund, Head of Business

Fast and efficient.

Service
Dear Mr Scott, Thank you for your 5 star review and feedback of your recent visit. It is much appreciated and we look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

Went above and beyond what normally one expects. They listen, understand, empathise and consider the client position and act in the customers best interest.

Service
Dear Mr James, Thank you for such lovely feedback and 5 star review of your recent visit to us here in Bury St Edmunds. I am very pleased to read you felt we went above and beyond for you and I will certainly ensure that the team are aware of this feedback. Kind regards, Andrew Maund, Head of Business

Good service department inc.reception and service check video.

Service
Dear Mr Elmes, Thank you for your review and 5 star rating of your recent visit. I am pleased to read you enjoyed the use of our video health check technology. I will ensure that the team are made aware of your comments. Kind regards, Andrew Maund, Head of Business

As previous

Service
Dear Mrs Cook, Thank you for your 5 star review, your comments are greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Your staff did what they could to help me but I was without my car for 8 weeks and no car to drive until the last week

Service
Dear Mrs Helbert, Thank you for taking the opportunity to review your recent visit to our centre in Bury St Edmunds. I am sorry to hear of the issue that you experienced. I will be taking this up with our aftersales team so we can ensure this does not happen moving forward. Kind regards, Andrew Maund, Head of Business

We were made very welcome and also very comfortable while we waited for the service to be completed and if we preferred, we could have accepted a lift into town, can't beat that.

Service
Dear Mr Foreman, Thank you for your lovely comments and 5 star review of your recent visit. We very much look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Had to keep calling to find out what's going on and they kept saying someone will call you back and no one did until I had rang them about 3 times

Service
Dear Mr Whiting, Thank you for taking the opportunity to review your recent experience with us here in Bury St Edmunds. Clearly on this occasion our usual high standards have fallen short and I apologise for the issues you experienced contacting the team. We have shared this feedback to ensure that instances such as this are avoided moving forward. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Made a mistake with the booking but I was able to leave my car anyway with the promise they would look at it that day. Which they did!

Service
Dear Mrs Green, Thank you for taking the opportunity to review you recent visit to us. I am sorry to read of the mix up on your booking, however I am pleased to see that this was rectified swiftly and efficiently for you. We look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

Car was clean and ready earlier than expected. I received a friendly pleasant phone toinform me this was the case.

Service
Dear Miss Moore, Thank you for taking the opportunity to review your latest visit to our aftersales team. Your 5 star review and comments are greatly appreciate, we looking forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They let my tyre pressure down, but theyt were correctly inflated for a full load, which is what i normally carry

Service
Dear Mrs Sinclair, Thank you for your review of your recent visit. We will always adjust tyre pressures to the manufacture guidelines for the vehicle. Please do let us know on your next visit and we will ensure these are at the level you require. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Really impressed with the video footage of my tyre tread and underside visual inspection of my car.

Service
Dear Mrs Seaton, thank you for your 5 star review and comments on your recent visit to us. I am really pleased to read you enjoyed the experience of our video technology and this will be shared with the team. Kind regards, Andrew Maund, Head of Business

It’s mainly about the salesman to be honest but everybody that I spoke to with this purchase was good. They did but they said they would do and made experience memorable

Sales

Quick to respond to questions, professional and friendly customer service

Sales

High quality product

Sales

I was kept well informed of delivery dates and the car was in the showroom on the date looking great.

Sales

COULD'NT HAVE BEEN BETTER

Sales

You always felt welcome wether it was from the reception staff service or sales staff.

Sales

Darren was available during the whole process either on the phone or by email. Always prompt to respond to questions. Rory spent a lot of time going through all the buttons and function and didn’t make me feel silly when I asked basic questions.

Sales

This is the 5th BMW I have purchased over the last 10 years and on each occasion and by choice we have dealt with Darren Nicholas who has made each purchase a very pleasant and smooth experience.

Sales

All in order and explanations of car workings very good

Sales

James wells and the rest of the sales team couldn’t have been more helpful

Sales

Buying my car very simple, but getting rid of my Mini from same dealership was awful. I was told I could ‘just’ voluntary terminate the contract after 3 years, simple as that. It’s not, and the dealership doesn’t seem to appreciate this.

Sales

Lisa Tuffin at Lancaster Bury St Edmunds looked after us very well

Sales
Dear Mr Blyth, thank you for your review and comments about Lisa regarding your recent BMW purchase. All reviews are shared with the team and very much appreciated. Kind regards, Andrew Maund, Head of Business

Customer service excellent

Sales
Dear Mr Pleasance, Thank you for your review and feedback on your recent new BMW purchase from us here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Great service during sale and delivery.

Sales
Dear Mr Kippen, Thank you for your 5 star review and feedback that allows us to continually improve the service that we offer. All reviews are shared with the team and greatly appreciated by us all. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Efficient team all round ,good experience overall.

Sales
Dear Mr & Mrs King, Thank you for your 5 star review and feedback on the purchase of your 5th BMW. I am delighted to read the positive experience that you had and we hope that you are enjoying your latest BMW as much as the previous ones. Kind regards, Andrew Maund, Head of Business

All staff were charming and helpful. It was very much a team effort and made the whole process so easy.

Sales
Dear Mrs Hughes-Hallett, Thank you for your review of your recent new BMW purchase from the team here in Bury St Edmunds. I am delighted that you found the process easy, as this is how it should be. We look forward to welcoming you back and hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Car and sales person ready and waiting at the agreed time, which was the time we asked for. Lisa took ample time to show us around the vehicle and answer our questions.

Sales
Dear Mrs Arundale, Thank you for your 5 star review regarding your recent BMW purchase from the Lisa here in Bury St Edmunds. We hope that you are enjoying your new BMW and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very friendly and informative staff. Provided options based on my requirements. Very quick and easy process from initial contact to collection.

Sales
Dear Mrs Gusai, Thank you for your review of your recent new BMW purchase from us here in Bury St Edmunds. We very much hope that you are enjoying your new BMW and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent efficient service - clear information

Sales
Dear Mr Martin, Thank you for your 5 star review and valued feedback. All comments are greatly appreciated by myself and the team. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

I small question regarding action of wing mirrors never fully answered.

Sales
Dear Dr Tobin, Thank you for taking the opportunity to complete the survey on your recent BMW purchase. I am sorry to read about your wing mirror question not being fully answered. Matt Clear will be calling you this morning to address this. In the mean time we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Helped us understand the car and functions

Sales
Dear Mr Johnson, Thank you for your valued feedback on your new BMW purchase form us here in Bury St Edmunds. All comments and reviews are shared with the team and greatly appreciated by us all. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Time was taken to demonstrate features of the car and was encouraged to call back with any queries.

Sales
Dear Mr Ruiz, Thank you for your 5 star review and valued feedback on your recent BMW purchase from us here in Bury St Edmunds. All feedback is greatly appreciated and always shared with the team. We very much hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

couldn't ask for any more

Sales
Dear Mr Phipps, Thank you for your 5 star review and feedback on your recent new BMW purchase. We hope that you are enjoying your new BMW and we look forward to welcoming you back to the centre in the future. Kind regards, Andrew Maund, Head of Business

This is the third new car I've bought from Lisa. Once again I was impressed by her vehicle knowledge and friendly professionalism. It is always a pleasure doing business with her.

Sales
Dear Mr Grant, Thank you for taking the time to leave a 5 star review and fantastic comments regarding your recent new BMW purchase from Lisa here in Bury St Edmunds. All feedback is shared with the team which is appreciated by myself, Lisa and the entire team. We hope that you are enjoying your new BMW and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very helpful and comfortable experience. Thank you

Sales
Dear Mrs Cooper-Medrano, Thank you for your valued feedback of your recent BMW purchase from us here in Bury St Edmunds. All comments are shared with the team and greatly appreciated by us all. we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Again, excellent service. Theo (car dealer) was really professional and made the experience good fun.

Sales
Dear Miss Vittles, Thank you for your 5 star review and feedback of your recent new BMW purchase from Theo here in Bury St Edmunds. I am delighted that you had a professional but fun experience, your comments will be shared with Theo and the team. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

For the reasons above.

Sales
Dear Mr Ford, Thank you very much for your 5 star review and lovely comments regarding Darren and the team here in Bury St Edmunds. We very much hope you are enjoying your BMW and we look forward to welcoming you back soon. Kind regards, Andrew Maund, Head of Business

Lancasters in Bury st Edmunds couldn't have been more helpful and professional unlike my local dealer BMW Coopers in Ipswich. I live 3 miles from Coopers and 26 miles from Lancasters! I would rather deal more locally had Coopers even tried at all

Sales
Dear Mr Rudland, Thank you very much for your 5 star review and valued feedback on your recent new BMW purchase from Dave here in Bury St Edmunds. We are delighted that the experience we offer makes it worth your while to travel 26 miles to see us, it is greatly appreciated by us all in the centre. Kind regards, Andrew Maund, Head of Business

Lisa was incredibly informative, patient, understanding and an outstanding listener. She did not make me feel under pressure at any point. I was given support when I needed it and left to consider my needs when I needed this.

Sales
Dear Mrs Blewett, Thank you for taking the opportunity to review your recent BMW purchase from Lisa here in Bury St Edmunds. I am delighted to read the positive comments about your experience and these will certainly be shared with Lisa and the team. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Great centre to deal with

Sales
Dear Mr Coleman, Thank you for taking the opportunity to review your recent BMW purchase from Bury St Edmunds. Your 5 star review is greatly appreciated by myself and the team and we hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

very good salesman

Sales
Dear Mr Pyke, Thank you for your 5 star review of your recent BMW purchase from us here in Bury St Edmunds. Myself and the team appreciate the feedback and we hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The sales staff were helpful and attentive, they kept me informed during the process and made the transaction easy. Had it not been for the efforts of the dealer I would have purchased a Mercedes S500

Sales
Dear Mr Robinson, Thank you for your review of your recent BMW 750 purchase, Darren and the team have been made aware of your comments and your feedback is greatly appreciated. We all hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Great info throughout processes, Matt worked hard to find car that was right for me, on collection Matt was really helpful and spent lots of time showing me the car and explaining its features

Sales
Dear Mrs Parker, Thank you for taking the opportunity to review your recent BMW purchase from us here in Bury St Edmunds. I will ensure that your feedback is shared with Matt and the team. We look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

The handover was well organised and the major functions well explained. All the staff were polite and helpful.

Sales
Dear Mr Vaughan-Williams, Thank you for your 5 star review and valued feedback of your recent BMW purchase from the team here in Bury St Edmunds. Your comments are great appreciated and will be shared with the team. Kind regards, Andrew Maund, Head of Business

Everything was seemless including Rory who did the handover and was patience personified !!

Sales
Dear Mr Gunning, Thank you for taking the opportunity to provide such great feedback and 5 star review of your recent BMW purchase. Your comments are greatly appreciated and will be shared with the team. I hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Extremely professional service

Sales
Dear Mrs Thorn, Thank you for your extremely positive feedback and 5 star review of your recent BMW purchase. Your comments will be shared with the team and we hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

They couldn't have been more helpful.

Sales
Dear Mr Plant, Thank you for taking the opportunity to review your recent BMW purchase from us here in Bury St Edmunds. Your feedback is very much appreciated by myself and the team, we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Lisa Tuffin- sales executive guided me to all matters related to a smooth delivery.

Sales
Dear Mr Clarke, Thank you for your 5 star review and comments regarding Lisa and your new BMW purchase. I will ensure that Lisa is aware of your feedback which we greatly appreciate. Kind regards, Andrew Maund, Head of Business

I was very pleased with the service offered to us and the level of attention to detail displayed. The salesman was attentive and offered advice to assist us with our choices.

Sales
Dear Mr Dashper, Thank you for taking the time to review your recent experience with us here in Bury St Edmunds. I am delighted to see you rated us 5 stars and that you were very pleased with the service received. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Overall very good. But no follow up since purchase and pick up.

Sales
Dear Mr Pape, Thank you for taking the time to review your recent visit and purchase from us hear in Bury St Edmunds. Whilst I am delighted to read overall your experience was very good, I am sorry to see that you have not received contact from us since. This is not how we conduct ourselves as a business and we will be reviewing this break down of communication on this occasion. Kind regards, Andrew Maund, Head of Business

Representative and sales manager most helpful

Sales
Dear Mr Cullingham, Thank you for your 5 start review and feedback, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Very helpfull.

Sales
Dear Mrs Herrington, Thank you for your 5 star review and positive feedback regarding your recent BMW purchase from us here in Bury St Edmunds. We very much hope that you are enjoying your new BMW and we look forward to seeing you soon. Kind regards, Andrew Maund, Head of Business