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ABOUT LANCASTER BURY ST EDMUNDS.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient friendly and infomative

Service
Dear Mrs Goff, Thank you for your 5 star review, I am delighted that you found the team here in Bury St Edmunds friendly and informative. I will ensure that the team are aware of your feedback. Kind regards, Andrew Maund, Head of Business

Could have been a tad less expensive.

Service
Dear Mr Mcdonald, Thank you for taking the opportunity to leave feedback on your recent visit to our aftersales team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Was handled very well. and the staff were very friendly.

Service
Dear Mrs Loyal, Thank you for your feedback from your recent visit to our aftersales team here in Bury St Edmunds. I will ensure that you kind comments are shared with the team and they are very much appreciated. Kind regards, Andrew Maund, Head of Business

Great service. Only concern is that a weeping dif seal showed up on health check. but was only flagged up as to be watched. The chap in the health check video (Which I loved! who gets to see under there car every day!) said it needed replacing?

Service
Dear Mr Tate, Thank you for your review and feedback of your recent visit. Your comments are greatly appreciated and I am pleased you enjoyed the video technology used. Kind regards, Andrew Maund, Head of Business

The staff were very pleasant, polite and experienced in their work.

Service
Dear Mr Cooper, Thank you for your 5 star review and great feedback. This will be shared with the team as it is very much appreciated. Kind regards, Andrew Maund, Head of Business

The service took the time I was told it would take. Reception was comfortable and well served.

Service
Dear Mr Owens, Thank you for your review of your recent visit to us here in Bury St Edmunds. Your feedback is greatly appreciated and we look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

My car was given a thorough inspection; I received a written report as well as a video of the work in progress; the service staff were, as always, very helpful; my car was washed and cleaned; and this was for a Complimentary Health check..

Service
Dear Doctor Axon, Thank you for your 5 star review and fantastic feedback of your recent visit to our aftersales team. I will be sharing your comments with the team, they are greatly appreciated. Kind regards, Andrew Maund, Head of Business

There were two minor items that weren't raised/ discussed with me. These are being dealt with by email follow up

Service
Dear Mr Hardy, Thank you for taking the opportunity to review your recent visit to our aftersales team. Your comments are greatly appreciated and will be shared with the team. Kind regards, Andrew Maund, Head of Business

Car not cleaned

Service
Dear Mrs Drake, I am sorry to read that your vehicle was not cleaned on this occasion. I would like to make this up to you and have left you a voicemail this morning. Thank you for brining this to our attention and I look forward to speaking with you soon. Kind regards, Andrew Maund, Head of Business

comment as above

Service
Dear Mrs Howard, Thank you for your 5 star review and valued feedback. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The service team are engaging and supportive to accommodate requests. e.g. offering a lift to place of work (2 miles from garage)

Service
Dear Mr Addison, Thank you for such great comments and 5 star review of your recent visit. I will ensure that your feedback is shared with the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very good customer service

Service
Dear Mr East, Thank you for you 5 star review, I am delighted to read you found our customer service very good. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They were very polite and nice. The service was done in time and it was easy to find a convenient appointment

Service
Dear Mr Boros, Thank you for your 5 star review and valued feedback. I will ensure that the team are aware of your comments which we very much appreciate. Kind regards, Andrew Maund, Head of Business

The service was very good.

Service
Dear Mr Miller, Thank you for your 5 star review of your recent visit to our aftersales team here in Bury St Edmunds. Your comments are greatly appreciated by myself and the team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent service provided by the service team. Able to fit me into an appointment slot quite quickly and I was very pleased with the cleaning of the car that was done to an excellent standard.

Service
Dear Mr Bullion, Thank you for your fantastic feedback and 5 star review of the Bury St Edmunds BMW aftersales team. All comments are shared with the team and greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

The staff were helpful and friendly and informative and kept me supplied with coffee while I waited

Service
Dear Mr Hallinan, Thank you for your lovely feedback and 5 star review. We share all comments with the team and they are appreciated by us all. Kind regards, Andrew Maund, Head of Business

The Company went to considerable trouble to ensure that the car was collected for this recall work and were most obliging as usual. Their performance cannot be faulted!

Service
Dear Mr Garner, Thank you for your lovely feedback and 5 star review of your recent experience with the team here in Bury St Edmunds. Your comments are greatly appreciated by myself and the whole team. Kind regards, Andrew Maund, Head of Business

All went to plan, efficient and on time , very happy.

Service
Dr Mr Lummas, Thank you for taking the opportunity to leave your comments and a 5 star review of your recent visit. Your feedback is greatly appreciated by myself and the team, we look forward to welcoming you back. Kind regards, Andrew Maund, Head of Business

Excellent customer service and product knowledge

Service
Dear Mr Zipfel, Thank you for your great comments and 5 star review of your recent visit to us here in Bury St Edmunds. Your comments are greatly appreciated by myself and the whole team. Kind regards, Andrew Maund, Head of Business

again, no issues as great quality of service all round

Service
Dear Mr Pratt, Thank you for your 5 star review and feedback. Myself and the team appreciate your positive comments and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Fast and efficient.

Service
Dear Mr Scott, Thank you for your 5 star review and feedback of your recent visit. It is much appreciated and we look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

Went above and beyond what normally one expects. They listen, understand, empathise and consider the client position and act in the customers best interest.

Service
Dear Mr James, Thank you for such lovely feedback and 5 star review of your recent visit to us here in Bury St Edmunds. I am very pleased to read you felt we went above and beyond for you and I will certainly ensure that the team are aware of this feedback. Kind regards, Andrew Maund, Head of Business

Good service department inc.reception and service check video.

Service
Dear Mr Elmes, Thank you for your review and 5 star rating of your recent visit. I am pleased to read you enjoyed the use of our video health check technology. I will ensure that the team are made aware of your comments. Kind regards, Andrew Maund, Head of Business

As previous

Service
Dear Mrs Cook, Thank you for your 5 star review, your comments are greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Really impressed with the video footage of my tyre tread and underside visual inspection of my car.

Service
Dear Mrs Seaton, thank you for your 5 star review and comments on your recent visit to us. I am really pleased to read you enjoyed the experience of our video technology and this will be shared with the team. Kind regards, Andrew Maund, Head of Business

They let my tyre pressure down, but theyt were correctly inflated for a full load, which is what i normally carry

Service
Dear Mrs Sinclair, Thank you for your review of your recent visit. We will always adjust tyre pressures to the manufacture guidelines for the vehicle. Please do let us know on your next visit and we will ensure these are at the level you require. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

We were made very welcome and also very comfortable while we waited for the service to be completed and if we preferred, we could have accepted a lift into town, can't beat that.

Service
Dear Mr Foreman, Thank you for your lovely comments and 5 star review of your recent visit. We very much look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Your staff did what they could to help me but I was without my car for 8 weeks and no car to drive until the last week

Service
Dear Mrs Helbert, Thank you for taking the opportunity to review your recent visit to our centre in Bury St Edmunds. I am sorry to hear of the issue that you experienced. I will be taking this up with our aftersales team so we can ensure this does not happen moving forward. Kind regards, Andrew Maund, Head of Business

Had to keep calling to find out what's going on and they kept saying someone will call you back and no one did until I had rang them about 3 times

Service
Dear Mr Whiting, Thank you for taking the opportunity to review your recent experience with us here in Bury St Edmunds. Clearly on this occasion our usual high standards have fallen short and I apologise for the issues you experienced contacting the team. We have shared this feedback to ensure that instances such as this are avoided moving forward. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Car was clean and ready earlier than expected. I received a friendly pleasant phone toinform me this was the case.

Service
Dear Miss Moore, Thank you for taking the opportunity to review your latest visit to our aftersales team. Your 5 star review and comments are greatly appreciate, we looking forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Made a mistake with the booking but I was able to leave my car anyway with the promise they would look at it that day. Which they did!

Service
Dear Mrs Green, Thank you for taking the opportunity to review you recent visit to us. I am sorry to read of the mix up on your booking, however I am pleased to see that this was rectified swiftly and efficiently for you. We look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

Very helpful gave good advice

Service
Dear Mr Cooney, Thank you for your 5 star review and comments regarding your recent visit to our aftersales team. I am pleased to read that you received the advice required, we look forward to welcoming to back soon. Kind regards, Andrew Maund, Head of Business

I have always had first class service from this garage and this one was no exception

Service
Dear Mr Murphy, Thank you for your great feedback and review of your recent visit to us. I am delighted to read that you continue to find our service first class. We look forward to seeing you soon. Kind regards, Andrew Maund, Head of Business

got a lift to where I needed to be after dropping car off. Car was cleaned and ready when they said it would be.

Service
Dear Mr Shingleton, Thank you for taking the opportunity to review your recent visit to our aftersales team here in Bury St Edmunds. Your 5 star review and feedback is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

As above

Service
Dear Mrs Hall, Thank you for your feedback relating to your recent visit to our aftersales team here in Bury St Edmunds. I am sorry to read that on this occasion our normal high level of service have fallen short. I am aware that Marc Haines our Aftersales Manager has spoken with you regarding this. Kind regards, Andrew Maund, Head of Business

Fast and efficient

Service
Dear Mr & Mrs Evans, Thank you for your kind feedback and 5 star review. I am pleased that you found the service you received fast and efficient. Kind regards, Andrew Maund, Head of Business

Informed about scope of service required and given clear indication of estimated completion time. Collection time confirmed by phone during service work. Car returned clean inside & out.

Service
Dear Mr lambert, Thank you for your comments and 5 star review of your recent visit to the aftersales team here in Bury St Edmunds. I will ensure that your feedback is shared with the team. Kind regards, Andrew Maund, Head of Business

Attention to detail and being kept informed of the progress.

Service
Dear Mrs Parrott, Thank you for taking the opportunity to leave a 5 star review and feedback on your recent visit to our aftersales team here in Bury St Edmunds. Your comments are very much appreciated and will be shared with our team. Kind regards, Andrew Maund, head of Business

I was advised the service would be £150 less that it did... and it needed nothing doing

Service
Dear Mr Butler, Thank you for taking the opportunity to leave feedback on your recent visit to our aftersales team here in Bury St Edmunds. I am aware that Dan Gregory our service manager has spoken with you regarding your comments. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Faults rectified, car valeted and worked on while I waited

Service
Dear Mr Croft, Thank you for taking the opportunity to leave your review and 5 star rating of your recent visit. I am pleased to read that we were able to rectify your faults whilst you waited. I will ensure that your comments are passed onto the team. Kind regards, Andrew Maund, Head of Business

Kept informed throughout diagnosis and repair. Customer hospitality was excellent.

Service
Dear Mr Tuddenham, Thank you for your 5 star review and comments regarding your recent visit to our aftersales team here in Bury St Edmunds. Your feedback is greatly appreciated and will be shared with the team. Kind regards, Andrew Maund, Head of Business

They were very helpful and gave a clear explanation of work carried out

Service
Dear Mr Burkett, Thank you for taking the time and opportunity to review your recent visit to our aftersales team here at Lancaster. Your comments and 5 star review are greatly appreciate by myself and the team, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything done as expected, on time and with a polite reception.

Service
Dear Mr Sharp, Thank you for taking the time to review your visit to our aftersales team here in Bury St Edmunds. Your 5 star review is greatly appreciated and will be shared with our team. Kind regards, Andrew Maund, Head of Business

Good service with polite & welcoming staff.

Service
Dear Mr Jawaid, Thank you for your feedback and review of your recent visit to our aftersales team here at Lancaster. Your comments are greatly appreciated and have been shared with our team. We look forward to welcoming you again soon. Kind regards, Andrew Maund, Head of Business

work completed well but mix up over collection time was more than put right by my car being delivered to my home.

Service
Dear Mr Hancock, Thank you for taking the opportunity and time to review your recent visit to our aftersales team here in Bury St Edmunds. I am sorry to read of the mix up on the collection of your vehicle. However, as you have pointed out, if we do make a mistake we will always do our upmost to put this right and I am pleased we were able to rectify the situation by delivering the vehicle back to you. Kind regards, Andrew Maund, Head of Business

It was booked at very short notice and completed in time and to my satisfaction

Service
Dear Mr Badcock, Thank you for taking the opportunity to review your recent visit to our team here in Bury St Edmunds. We look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

Body trim work not carried out, but was rectified when this was pointed out by me

Service
Dear Mr Jensen, Thank you for taking the time to review your recent visit to us here in Bury St Edmunds. I am sorry to read that on this occasion we fell short of our usual high standards when we missed your body work trim. I am pleased that it was all rectified though and we do look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very efficient, friendly and thorough.

Service
Dear Miss Bose, Thank you for your 5 star review and feedback. I am very pleased to read you found our aftersales service efficient, friendly and thorough. I will ensure you comments are shared with the team. Kind regards, Andrew Maund, Head of Business

Faultless service

Service
Dear Mr Schwer, Thank you for your 5 star review, I am delighted to read that you found the service provided faultless. Kind regards, Andrew Maund, Head of Business

top class service desk as usual

Service
Dear Mr Smith, Thank you for your comments and review, they are greatly appreciated by myself and the team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Performed whilst I waited with several cups of tea and asking if I needed anything from the receptionist along with a nicely clean car at the end of it... what more could I ask for?

Service
Dear Mr Garner, Thank you for your 5 star review and comments regarding your recent visit to our BMW aftersales team. I am delighted to read your comments about the service that you received and we look forward to seeing you again. Kind regards, Andrew Maund, Head of Business

Paris & the team at Balgores were amazing from start to finish, total help whenever needed and complete updates, the fix was done to an amazing standard under Shaun's keen eye.

Service
Dear Mr Crook, Thank you for your review and feedback, it is greatly appreciated and will be passed onto the bodyshop. Kind regards, Andrew Maund, head of Business

I only came for an MOT which was carried out o.k.

Service
Dear Mr Cage, Thank you for your 5 star review, it is greatly appreciated. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

A LITTLE EXPENSIVE, BUT ON THE WHOLE SATISFIED

Service
Dear Mr Davies, Thank you for taking the opportunity to provide feedback on your recent visit to our aftersales team here at BMW in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Timely, thorough and professional

Service
Dear Mr Della Maestra, Thank you for taking the opportunity to leave feedback and a 5 star review of your recent visit to us here at Lancaster in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was looked after by a courteous young man who had all my paperwork ready, who gave me a realistic estimate of the time the work would take. The paperwork record of the service was absolutely clear. Excellent coffee and smiling staff.

Service
Dear Mr Phillips, Thank you for such excellent feedback and a 5 star review of your recent visit to us here in Bury St Edmunds. I will ensure that you fantastic comments are shared with the team. Kind regards, Andrew Maund, Head of Business

professional, courteous and efficient service as always

Service
Dear Mr Fisher, Thank you for your 5 star review, it is greatly appreciated by myself and the team. I am delighted to read you found the service professional, efficient and courteous. We look forward to welcoming you again in the future. Kind regards, Andrew Maund, Head of Business

ALL WORK COMPLETED PROMPTLY.COST WAS SURPRISINGLY REASONABLE.

Service
Dear Mr Turner, Thank you for your 5 star review and comments regarding your recent visit. Kind regards, Andrew Maund, Head of Business

Very efficient.

Service
Dear Mr Robb, Thank you for your comments and 5 star review, I am pleased to read that you found our service efficient. I will ensure your comments are shared with the team. Kind regards, Andrew Maund, Head of Business

it was simple to arrange and they did what they said they would do

Service

Alaric Scott was most helpful and attentive pre booking the car for aftermarket sat nav & advanced eye installation. The quote for the work was most competitive, a loan car was provided and excelle communication while the work was being carried out.

Service

Excellent service, friendly helpful staff

Service
Dear Mr Barratt, Thank you for your 5 star review and comments regarding your recent visit. I am delighted you found our service excellent, friendly and helpful. We look forward to welcoming you back soon. Kind regards, Andrew Maund, Head of Business

All aspects were all right

Service
Dear Mr Gunby, Thank you for taking the opportunity and time to leave your comments and 5 star review of your recent visit. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

They are very good, unlike some of your franchise holders i.e. Westerly Barnstaple!!

Service
Dear Mr Gregory, Thank you for taking the time to leave feedback on your recent visit to us here in Bury St Edmunds. Your comments and 5 star review are very much appreciated and will be shared with the team. Kind regards, Andrew Maund, Head of Business

Staff always very polite and accommodating. Nothing is too much trouble and they will answer all and any questions professionally. It makes our experience as a continued customer valued and pleasurable.

Service
Dear Mrs Helliwell, Thank you for leaving such great feedback and a 5 star review following your visit to our aftersales team here at Bury St Edmunds. I will ensure that the team are aware of your fantastic feedback. Kind regards, Andrew Maund, Head of Business

Everything was done on time and the car was cleaned and valeted which a welcome gesture

Service
Dear Mr Rowe, Thank you for your review of your recent visit to us here at Lancaster Bury St Edmunds. Your comments are very much appreciated by myself and the team. I am pleased that you were happy with the valet also. Kind regards, Andrew Maund, Head of Business

I was told the car could be picked at 4. At 3:45 was told the car was ready but still being washed. At 16:30 was told it was ready to drive away but found it outside unwashed. The man at reception said he'd wash it himself & did so within 10 minutes

Service
Dear Mr Bassett, Thank you for your review and comments of your recent visit to our aftersales team here in Bury St Edmunds. I apologies that the vehicle was not cleaned and ready for you at the stated time. We look forward to welcoming you back in the future and we will ensure that everything is right on your next visit. Kind regards, Andrew Maund, Head of Business

Because the problem I had was dealt with quickly and efficiently

Service
Dear Mr Green, Thank you for your 5 star review and comments. I am delighted to read you found our service quick and efficient, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Having taken my car for a change of brake fluid I was treated with courtesy and when my car was returned to me it had been valeted top a high standard, which was very much appreciated. This has come be the usual experience received from this company.

Service
Dear Mr Jackson, Thank you for your 5 star review and comments regarding your recent visit to our aftersales team here at Bury St Edmunds. I shall be certain to share your great review with the team. Kind regards, Andrew Maund, Head of Business

I speak as I find.

Service
Dear Mr Riddle, Thank you for your 5 star review, myself and the team great appreciate your feedback. Kind regards, Andrew Maund, Head of Business

Despite asking to change your records on several occasions you continue to confuse my, & my wife's, names. I am not Ruffles- Francis.My car was washed as a courtesy. Unfortunately a wide area of dirt was left along the centre of the roof

Service
Dear Mr Francis, Thank you for taking the time to leave your feedback. My apologies for our mistake with your surname where we have used your wife's in error, we have now updated our records accordingly. Clearly on this occasion our valeting has not been completed to the usual high standards for which I apologise also. Kind regards, Andrew Maund, Head of Business

Pleased with service although had asked for car not to be washed but later told it had been too late

Service
Dear Mr Kirk, Thank you for taking the time to review your recent visit to our aftersales team at BMW in Bury St Edmunds. My apologies that it was too late for us to not was the car. We shall be sure to note your comments for your next visit and we look forward to welcoming you back. Kind regards, Andrew Maund, Head of Business

Pleasant staff, no problems, great job and great coffee and biscuits while being able to catch up on some work

Service
Dear Mr Wilkie, Tank you for leaving such great feedback and a 5 star review of your recent visit to us here at Bury St Edmunds BMW. I will pass your great comments onto the team and ensure we keep a good supply of the coffee and biscuits for your next visit. Kind regards, Andrew Maund, Head of Business

An excellent service, as usual. No comments.

Service
Dear Mr Watkins, Thank you for taking the time to leave such positive feedback and a 5 star review. I will ensure you comments are passed on to the team. Kind regards, Andrew Maund, Head of Business

Everyone was very helpful and polite

Service
Dear Mr Overman, Thank you from myself and the team here at BMW Bury St Edmunds for your positive feedback and 5 star review from your recent visit. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business.

Booked in at 8am -doors opened by service staff at 7.50am Driven to town and picked up as arranged. Car ready and serviced and washed by 11am Excellent courteous service from Lancaster

Service
Dear Mr Robinson, Thank you for such great feedback and a 5 star review from your recent visit. We always try to make every visit as easy as possible so I am delighted to read your comments on the service your received. Kind regards, Andrew Maund, Head of Business

always polite, honest and friendly service

Service
Dear Mr Francis, Thank you for your 5 star review and positive comments about your experience with us here at Bury St Edmunds BMW. I will be certain to pass your feedback onto the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

1) Reaon given for return of car at 9pm was that driver works late on a Thurs. Not actual reason.2)

Service
Dear Dr Goodliffe, Thank you for taking the time to review your recent visit. I am aware that there was a delay in the return of your vehicle on the day of your work being completed. Clearly we did not communicate this clearly on the day and for this I apologise. Kind regards, Andrew Maund, Head of Business

Everything straightforward no hassle car was collected, we were kept informed of what needed to be done and car returned the same day - excellent

Service
Dear Mr Cook, Thank you for such a great 5 star review and feedback. I will ensure that your comments are shared with the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business.

They completed re-set of the iDrive even though out of warranty as had problem B4. Would not re-open case about rattle which has been on-going since purchased Nov 2014. They said they couldn't hear it yet it occurs everyday and a lot!?!

Service
Dear Mrs Hicks, Thank you for taking the opportunity and time to leave a review of your latest visit to us here at Bury St Edmunds. I am pleased we were able to assist with your iDrive issue. I will speak with the team regarding the rattle you are experiencing and myself or our aftersales manager will make contact with you. Kind regards, Andrew Maund, Head of Business

Extremely professional service

Sales
Dear Mrs Thorn, Thank you for your extremely positive feedback and 5 star review of your recent BMW purchase. Your comments will be shared with the team and we hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

They couldn't have been more helpful.

Sales
Dear Mr Plant, Thank you for taking the opportunity to review your recent BMW purchase from us here in Bury St Edmunds. Your feedback is very much appreciated by myself and the team, we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Lisa Tuffin- sales executive guided me to all matters related to a smooth delivery.

Sales
Dear Mr Clarke, Thank you for your 5 star review and comments regarding Lisa and your new BMW purchase. I will ensure that Lisa is aware of your feedback which we greatly appreciate. Kind regards, Andrew Maund, Head of Business

I was very pleased with the service offered to us and the level of attention to detail displayed. The salesman was attentive and offered advice to assist us with our choices.

Sales
Dear Mr Dashper, Thank you for taking the time to review your recent experience with us here in Bury St Edmunds. I am delighted to see you rated us 5 stars and that you were very pleased with the service received. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Overall very good. But no follow up since purchase and pick up.

Sales
Dear Mr Pape, Thank you for taking the time to review your recent visit and purchase from us hear in Bury St Edmunds. Whilst I am delighted to read overall your experience was very good, I am sorry to see that you have not received contact from us since. This is not how we conduct ourselves as a business and we will be reviewing this break down of communication on this occasion. Kind regards, Andrew Maund, Head of Business

Representative and sales manager most helpful

Sales
Dear Mr Cullingham, Thank you for your 5 start review and feedback, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Very helpfull.

Sales
Dear Mrs Herrington, Thank you for your 5 star review and positive feedback regarding your recent BMW purchase from us here in Bury St Edmunds. We very much hope that you are enjoying your new BMW and we look forward to seeing you soon. Kind regards, Andrew Maund, Head of Business

Great service

Sales
Dear Mr Ehren, Thank you for your 5 star review, I am pleased to read that you experienced great service which I shall share with the team. Kind regards, Andrew Maund, Head of Business

I had every confidence in the sales exec who thoroughly and proffessionally managed the whole process from initial spec options, explaining and recomending what I should consider and what I probably didn't need, through finance to handover.

Sales
Dear Mr Adams, Thank you for your 5 star review and fantastic feedback regarding your recent BMW purchase. Your comments will be shared with the team and we look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

Tried two other centres first and they were useles. Couldn't have been easier with these guys.

Sales
Dear Mr McCartney, Thank your for 5 star review and comments regarding your recent BMW purchase from Lancaster Bury St Edmunds. I am delighted to read you found the experience easy with the team here and looking forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Because of the attention and support of the local staff involved and in particular Mathew Freeman

Sales
Dear Mr Taylor, Myself and the team here in Bury St Edmunds very much appreciate your feedback and 5 star review. We hope that you are enjoying your new BMW and look forward to seeing you soon. Kind regards, Andrew Maund, Head of Business

The staff were very helpful and when we picked the car up went to great length to explain all about the various working parts to us

Sales
Dear Mr Obrien, Thank you for taking the opportunity to review your recent purchase from BMW here in Bury St Edmunds. I am delighted to read how helpful you found the experience and your comments will be shared with the team. Kind regards, Andrew Maund, Head of Business.

As above

Sales
Dear Mr Floringer, Thank you for your 5 star review. I am delighted to read your comments about the service and cars being exceptional. I will be sharing your feedback with Darren Nicholas and the team. Kind regards, Andrew Maund, Head of Business

It was all so easy, well informed and helpful

Sales
Dear Mr Sizer Thank you for your 5 star review and comments regarding your recent BMW purchase from us here in Bury St Edmunds. Your feedback will be shared with the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The BMW centre was both professional and attentive

Sales
Dear Mr Pinkstone, Thank you for taking the opportunity to review your recent BMW purchase from Lancaster in Bury St Edmunds. I am delighted to read you found our team professional and attentive. We very much hope that you are enjoying your new BMW and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All went as it should.

Sales
Dear Mr Balls, Thank you for your 5 star review and feedback, I am delighted to read your comments about the excellent professional service you received. Your comments will be shared with the team and are much appreciate by us all. Kind regards, Andrew Maund, Head of Business

The sales person who explained all the workings of the car was very familiar with it. Took his time for a pensioner like me, and made sure I understood before moving on.

Sales
Dear Mr Tippett, Thank you for your fantastic feedback and 5 star review of your recent BMW purchase from Theo here at Lancaster. Your comments are greatly appreciated and will be shared with the team. Kind regards, Andrew Maund, Head of Business

See above

Sales
Dear Mrs Orange, Thank you for your 5 star review of your recent BMW purchase Lancaster Bury St Edmunds. This is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Good service previous dealerships ( elms) were appalling

Sales
Dear Miss Smith, Thank you for choosing Lancaster BMW Bury St Edmunds for your recent BMW purchase. I have shared your comments with the team which are very much appreciated. Kind regards, Andrew Maund, Head of Business

Plenty of time given for appointment to discuss personal requirements in a vehicle and matched with appropriate car

Sales
Dear Mrs James, Thank you for your feedback and five star rating of your recent purchase from us here at Lancaster BMW in Bury St Edmunds. I have shared your comments with our team and we look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

As above, the environment is pleasant and accommodating also

Sales
Dear Mr Morris, Thank you for taking the opportunity to provide feedback on your recent purchase. I have shared this with the team and we very much appreciate your 5 star review. Kind regards, Andrew Maund, Head of Business

Lisa was very knowledgeable in all aspects of the car I wanted to purchase. Any technical question she was fully equipped to give me the answers, she was able to adjust the build so I got more equipment than I would have done.

Sales
Dear Mr Jones, Thank you for your fantastic comments and 5 star review, I will ensure that your comments are shared with Lisa and the team here. Kind regards, Andrew Maund, Head of Business

The sales gent was genuinely human. There was no pretence there, he didn't come across as 'slimy' or pushy in terms of directing me towards a particular car, or offer, and was really very helpful in finding the exact model and spec that I wanted

Sales
Mr Elmer, Thank you for taking the time to review your recent BMW purchase from us here at Lancaster in Bury St Edmunds. Your 5 star review is much appreciated and I will ensure your great comments are shared with the team. Kind regards, Andrew Maund, Head of Business

Lisa Tuffin was excellent throughout to the process. There were a number of issues with regard to the collection of my previous car and delivery of the new but she always kept me informed.

Sales
Dear Mr Thomson, Thank you for your comments and 5 star review of your recent BMW purchase from Lancaster. I will ensure that Lisa is aware of your feedback and we look forward to seeing you again soon. Kind regards, Andrew Maund, head of Business

Absolutely satisfied. Theo and Oliver were both amazing.

Sales
Dear Mrs Houlden, Thank you for your great comments regarding Theo and Oliver as well as your 5 star review. I will ensure that both are aware as well as the team. Kind regards, Andrew Maund, head of Business

Attentive service from sales executive, who provided all the information requested. Delivery earlier than expected.

Sales
Dear Mrs Howse, Thank you for taking the opportunity to review your recent BMW purchase from the team here in Bury St Edmunds. I will ensure that the team are aware of your 5 star review and feedback. Kind regards, Andrew Maund, head of Business

As a customer of theirs for 8 years they met my requirements providing input as required but not overly intrusive. Good rapport established with salesman

Sales
Dear Mr Cogger, Thank you for your comments and 5 star review of your most recent purchase from our BMW team here at Lancaster. I am delighted to read that you are still receiving the high levels of service you have come to expect over the last 8 years. We look forward to seeing you again soon. Kind regards, Andrew Maund, head of Business

Total excellence

Sales
Dear Mr Clark, Thank you for taking the time to leave a 5 star review and fantastic comment regarding your recent BMW purchase from Darren here at Bury St Edmunds. We look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

The salesman Dan Mabbett was courteous with not a trace of smarminess. We visited many other dealerships and it maddens me when the salesmen assume that it is my partner who is purchasing a new car and addresses himself to them rather than me.

Sales
Dear Mrs Feest, Thank you for taking the time to leave a 5 star review and comments regarding your recent BMW purchase from Dan here at Bury St Edmunds. Your comments are great appreciated and I will ensure that they are shared with Dan and the team. Kind regards, Andrew Maund, Head of Business

All staff were very knowledgable and helpful, they understood what i needed and delivered.

Sales
Dear Mrs Clear, Thank you for your comments regarding your recent new BMW purchase from us here at Lancaster in Bury St Edmunds. I and pleased to read about your positive experience and will ensure that the team are made aware. Kind regards, Andrew Maund, Head of Business

Kept up to date at all times

Sales
Dear Mr Bright, Thank you for your 5 star review and valuable feedback on your recent BMW purchase from Lancaster Bury St Edmunds. I will ensure your comments are passed onto Dan and the team. We look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business.

We got great service and an even better deal. Darren is a great asset to his profession. And a great asset to the dealership.

Sales
Dear Mr Riddle, Thank you for your 5 star review and great feedback regarding Darren. I will ensure that Darren and the team are aware of your comments. Kind regards, Andrew Maund, Head of Business

Excellent one to one service , knowledgable information about car purchase options all conducted in a none pressurised environment ,I am very happy with the product and feel confident if I have a problem it would be resolved.

Sales
Dear Mrs Cockerton, Thank you for taking the time to leave such excellent feedback and a 5 star review of your recent BMW purchase from us here in Bury St Edmunds. Should you ever require any assistance please do not hesitate to contact us. Kind regards, Andrew Maund, Head of Business

Great dealership

Sales
Dear Mrs Moore, Thank you for your 5 star review and feedback on your recent BMW purchase from us here at Lancaster. I hope that you are enjoying your new vehicle, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Efficient,polite and very helpful.

Sales
Dear Mr Coombes, Thank you for taking the opportunity to leave your feedback and 5 star review regarding your recent purchase from BMW in Bury St Edmunds. It is fantastic to read how you found the team efficient, polite and very helpful. I shall ensure that your comments are passed on to the team. Kind regards, Andrew Maund, Head of Business

Very attentive service; nothing too much trouble. Felt valued as a customer.

Sales
Dear Mrs Jewell, Thank you for your lovely comments regarding your recent BMW purchase from us here at Lancaster in Bury St Edmunds. I am delighted to read about the service that you received. Kind regards, Andrew Maund, Head of Business

James was great, fantastic service

Sales
Dear Mr Morris, Thank you from myself and the team for your great feedback and 5 star review following your recent BMW purchase. Your comments are greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything went smoothly - there were issues at my office and your consultants were very considerate.

Sales
Dear Mr Miller, Thank you for your feedback and 5 star review, it is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business