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ABOUT LANCASTER BURY ST EDMUNDS.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The new BMW Protonic Colours

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Auto Express reveals the ‘striking new BMW i5 electric saloon car to take on Tesla’

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The 2017 BMW 5 Series is crowned the What Car? Car of the Year

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Car Magazines ‘BMW M760Li xDrive V12 (2017) review’

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“BMW i driverless tech to reach wider range from 2021” by Autocar

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BMW at the Consumer Electronics Show 2017

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Car Magazine review the BMW X5 M (2017)

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“BMW HoloActive Touch holographic interior concept revealed” by Auto Express

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BMW i3 Service Inclusive

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‘530e hybrid joins new BMW 5 Series range’ by Auto Express

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BMW Approved Used Cars

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New BMW M550i xDrive announced

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New BMW 5 Series 2017 review

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Five reasons to buy a BMW 2 Series

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Upgraded 2017 M Performance parts revealed for the BMW 5 Series

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Top Gear favourite aspects of the 700bhp BMW M4R

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The BMW M240i will put a “big smile on your face”: The Independent

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Auto Express reviews the BMW 340i

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New BMW 5 Series specifications announced

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Top Gear count down “17 Special Edition BMW M3s and M4s”

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Auto Express reviews the BMW M140i

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New 2017 BMW 5 Series official photos finally revealed!

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BMW X2 revealed in concept form at Paris Motor Show

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Auto Express reviews the BMW M240i Convertible

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2016 BMW i8: Review

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2016 BMW M4 Coupe review

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Autonomous cars to be in production by 2021

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What Car? give 7 reasons why you should buy the BMW X1

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BMW i8 Autocar long-term test review: from supercar to zero-emissions

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2016 BMW 4 Series 440i reviewed by WhatCar?

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IBTimes UK rate the BMW M2 as ‘the best car of 2016 so far’

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Top Gear discuss the stunning 2002 Turbo Hommage Concept

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What Car? discuss the highly anticipated 2017 BMW 5 Series

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Fully Electric BMW 3 Series Coming Soon

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M Performance Accessories for the BMW M2

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Autocar list their Top 5 greatest BMW’s of all time

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“BMW Group Future Experience is Tailor-made for Tomorrow”: GQ.com

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BMW – Next 10 Years?

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BMW Group: THE NEXT 100 YEARS.

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Job Vacancy at Carrs BMW

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The 3 Series Gran Turismo is due to upgrade in 2017

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Top Gear: ‘The greatest BMW concept cars’

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“BMW’s new i8 paint-job range” by Top Gear

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Job Vacancy at Carrs BMW

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The BMW M4 GTS gets a 5 star review from AutoExpress

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The new BMW i3 94Ah

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BMW 7 Series: Laserlight

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Upcoming Events

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BMW named as the featured marque at the 2016 Goodwood Festival of Speed.

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Auto Express review the new BMW M2 Coupé

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“The London Symphony Orchestra in cooperation with BMW performs its fifth annual free concert in Trafalgar Square.”

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Top Gear discuss the ‘future of BMW’ in electric automotives

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“Updated BMW 3 Series GT spied in testing”: Autoexpress.co.uk

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Carrs Easter Opening Times

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“BMW Vision the next 100 years, to celebrate brand’s centenary”: Autoexpress.co.uk

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BMW 3 Series Touring wins the 'Auto Express Test'

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What Car?: "2016 BMW M3 Competition Pack Review"

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“New BMW 7 Series M760Li xDrive V12 revealed” by Autocar

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The Telegraph: is the BMW 330e the ‘best plug-in hybrid so far’?

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Auto Express: New 2018 BMW 3 Series spotted for the first time

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The Independent: BMW M2 Coupé revealed

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We Want Your BMW

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BMW i8 goes mirrorless in clever CES 2016 concept

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How to choose the right BMW X1

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Why the BMW i8 is the sports car everyone wants

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BMW Sales Executive Vacancy.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lancaster does their best to please

Service

Problem solved

Service

Faultless service, on time.

Service

They know who you are when you arrive, make you feel welcome. Drop you off while the work is being done and pick you up again when the car is ready.

Service

Good communication from very helpful staff.

Service

The service was carried out in good time and at the time of the appointment

Service

Service was fine but tried to charge me “investigation time” to look at a couple of issues that could be looked at alongside the work I was already paying for. They did this in the end after some disagreement.

Service

Car booked for very minor operation but took two hours and no progress reports were given. Uncertainty needs management .

Service
Dear Mr McDonald, Thank you for your review of your recent visit to our aftersales team here in Bury St Edmunds. I am very sorry that the repair on this occasion took a little longer than you expected. However, you are quite right in that we should have communicated this with you on the day. This feedback will be shared with the managers and team. I hope that we will see you back in the future so we can make up for this visit. Kind regards, Andrew Maund, Head of Business

Great team and service

Service
Dear Mr Murphy, Thank you for your 5 star review and comments about the team here in Bury St Edmunds. These are always shared and always greatly appreciated by everyone involved. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All work carried out in accordance with expectations

Service
Dear Mr Parr, Thank you for taking the time to review your recent visit to our aftersales team here in Bury St Edmunds. We are delighted with your 5 star review and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

One thing that I would feedback that has happened twice is that the additional costs e.g. insurances were not made clear to me until I picked up the car - which meant £1.4k additional costs that I hadn't budgeted for - please make this clear at pos.

Service
Dear Miss Wright, Thank you for your 5 star review and feedback. This is very useful information and I will be certain to share this with the team. We hope that you are enjoying your new BMW and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They went above and beyond to make sure everything was perfect with my car and cleaned it inside and out.

Service
Dear Mr Sizer, Thank you for your lovely feedback and 5 star review. I am delighted to read that you felt we went above and beyond and that you were pleased with the valet. Kind regards, Andrew Maund, Head of Business

Well looked after. Helpful. Pick up and drop off really useful

Service
Dear Mr Whytock, Thank you for your 5 star review. I am delighted that you found our collection and delivery service on use to you on this visit. We look forward to seeing you back again in the future. Kind regards, Andrew Maund, Head of Business

Did all work including costs as suggested

Service
Dear Mr Green, Thank you for your review and 5 star feedback. All reviews are shared with the team and greatly appreciated as they allow us to continually improve the service to our customers. Kind regards, Andrew Maund, Head of Business

Everything was handled efficiently and in friendly manner and the jobs were done well and on time

Service
Dear Mr Hallinan, Thank you for taking the time to review your recent visit to our aftersales team. I am delighted to read that you had a positive experience and this feedback will be shared with all of the team. Kind regards, Andrew Maund, Head of Business

Very good from start to finish

Service
Dear Mr Mulley, Thank you for your 5 star review of your recent visit to our aftersales team here in Bury St Edmunds. The team very much appreciate the feedback and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything attended with a smile.

Service
Dear Mrs Haycock, Thank you for your 5 star review, we always aim to deliver great service with a smile so I am delighted to read your comments. Kind regards, Andrew Maund, Head of Business

From booking the car in and picking the 430d as a demonstrator. Everything was hassle free.

Service
Dear Mr Larke, Thank you for your 5 star review and feedback, I am pleased that you enjoyed the 430d and we appreciate your feedback. Kind regards, Andrew Maund, Head of Business

Customer service from oliver was excellent, just poor quality of workmanship from the approved bodyshop. awaiting a call back for work to be rectified.

Service
Dear Mr Phelps, Thank you for taking the opportunity to review your recent visit as this allows us to continually improve. I am sorry to hear of your issues with the bodyshop. Whilst we do not own or operate this facility, I will be taking this up with them. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

See answer to above question.

Service
Dear Mrs Croft, Thank you for your 5 star review and positive feedback. I am delighted that you were so pleased and we look forward to welcoming you back again in the future. Andrew Maund, Head of Business

I chose to wait at the garage whilst the car was serviced. It was completed within the time offered. The car was washed and cleaned inside and out. No problems after service. Got a report on all aspects of the car brilliant

Service
Dear Mr Green, Thank you for your review and comments regarding the service received on your recent visit. I am delighted that you had such a positive experience and we look forward to seeing you again in the future. Andrew Maund, Head of Business

The service was done as requested, the car was returned to me in a clean condition and I have had no problems since taking possession of the car.

Service
Dear Mrs Watson, Thank you for your 5 star review and positive comments. I am pleased that you haven't experienced any issues. Please do not hesitate to contact us in the future should you need any assistance and we look forward to seeing you on your next service. Andrew Maund, Head of Business

One issue not fully resolved.

Service
Dear Mrs Gathercole, Thank you for taking the opportunity to review your recent visit to our aftersales team here in Bury St Edmunds. I am sorry to read that you have an issue outstanding. One of the team will be in touch to discuss this with you. Kind regards, Andrew Maund, Head of Business

Price agreed, car serviced quickly and car returned clean. Plus delivery and collection service to and from office, a key point to help with time management.

Service
Dear Mr Shelton, Thank you for your 5 star review and feedback of your recent visit, this is greatly appreciated by the team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Good booking in service by phone, greeted on arrival by friendly service staff, offered coffee and biscuits twice.Was informed regularly on progress.

Service
Dear Mr Flaxman, Thank you for taking the opportunity to review your recent visit to our BMW aftersales team here in Bury St Edmunds. Our reviews allow us to continue to improve the service that we provide to our customers so is greatly appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

Everything was great with the exception that when I was contacted, i was told the service would be approx 1.5 hours so I could wait at the garage. It ended up being over 2.5 hours

Service
Dear Mr Brown, Thank you for taking the opportunity to feedback on your recent visit and your five star review. I am however sorry to read that we miscommunicated the time that the work would take to complete. Myself and our aftersales manager will feedback this back to the team so that we can ensure that this doesn't happen in the future. Kind regards, Andrew Maund, Head of Business

They go out of their way to ensure customer expectations are met. On this occaision I would say they exceeded this.

Service
Dear Mr Turner, Thank you for your 5 star review and lovely feedback on the service that you received on your recent visit. This will be shared with the whole team and is greatly appreciated. We look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Servicing and MOT's always performed to a high standard including valeting.On this occasion was rather disappointed to see that servicing was still required this month which on interrogation shows that the brake fluid requires changing.

Service
Dear Mrs Whiteley, Thank you for taking the opportunity to review and feedback on your recent visit. I have asked our aftersales manager to look into your concerns over your brake fluid change for you and we will be in touch. Kind regards, Andrew Maund, Head of Business

Not only was the problem fixed, the car was cleaned and the video confirmation sent to my phone was a good touch.

Service
Dear Mr Scales, Thank you for 5 star review and great feedback on your experience. I am pleased you enjoyed the use of our video technology. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Staff always very courteous and helpful.

Service
Dear Mr Dacey, Thank you for your 5 star review and feedback on the team here in Bury St Edmunds. This is greatly appreciated and will be shared with everyone. Kind regards, Andrew Maund, Head of Business

As above really. Plus, good atmosphere to work in whilst I waited and the coffee is great!

Service
Dear Mr Greeves, Thank you for your 5 star review and valuable feedback. This is greatly appreciated by myself and the team. We look forward to welcoming you back and will have a coffee ready! Kind regards, Andrew Maund, Head of Business

Salesman took the trouble to find my car as what I wanted was not in their current stock. He was also good with communication - always returned calls quickly. Very helpful at collection and handover.

Service
Dear Mr Draper, Thank you for your 5 star review and positive feedback. This will be shared with the team and is greatly appreciated. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Excellent customer service from start to finish

Service
Dear Mr Badcock, Thank you for taking the opportunity to review and feedback back on your recent visit to our aftersales team here in Bury St Edmunds. These surveys allow us to continually improve our service so are greatly appreciated. Kind regards, Andrew Maund, Head of Business

no problems. seen courteously

Service
Dear Mr Gadsby, Thank you for your 5 star review of your recent visit, this is greatly appreciated by myself and the entire team. Kind regards, Andrew Maund, Head of Business

brilliant service

Service
Dear Mrs Rowley-Spendlove, Thank you for taking the opportunity to review your recent visit to our aftersales team in Bury St Edmunds. I am delighted, as the team will be, to read you found the service brilliant. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very attentive service throughout. Very accommodating in sorting out any issues/questions

Service
Dear Mr Angela, Thank you for your feedback and 5 star review. This allows us to continually monitor and improve the service that we offers our customers so is greatly appreciated. Kind regards, Andrew Maund, Head of Business

I did speak to a member of staff concerning a minor issue who said they would email service department to call me. To date I am still waiting!

Service
Dear Mr James, Thank you for your review and feedback. I am very sorry to read that we haven't contacted you regarding your outstanding minor issue. One of the team is calling you this afternoon so that this gets resolved for you. Kind regards, Andrew Maund, Head of Business

Again couldn't fault anything, even the coffee was nice :)

Service
Dear Ms Webster, Thank you for your 5 star review and feedback, I am pleased that you enjoyed the coffee also. We look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

I was very pleased with the paintwork done There is just the issue of a few marks on my door sill and the door trim inside which Lancaster are going to deal with

Service
Dear Mr Edwards, Thank you for taking the time to review your recent visit to our aftersales team here in Bury St Edmunds. I am pleased that we have and are getting everything sorted for you. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

We have always been satisfied with the quality of the service to our cars.

Service
Dear Mrs Massie, Thank you for your 5 star review and lovely comments about the service that you have received over the last 10-12 years. We look forward to seeing you again as always. Kind regards, Andrew Maund, Head of Business

Quality

Service
Dear Mr Cooke, Thank you for your 5 star review and lovely comments. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was dealt with very efficiently and politely

Service
Dear Mr Summers, Thank you for your kind review and feedback, this is greatly appreciated by myself and the entire team. Kind regards, Andrew Maund, Head of Business

Dropped into town. Car washed very professional

Service
Dear Mr Pidgeon, Thank you for your feedback regarding your recent visit to our aftersales team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Experience was very good overall, Damian the senior technician was very helpful and knoledgeable. Only quibble was the courtesy car warned of low tyre pressures the afternoon after I had picked it up, which I stopped at a garage to address.

Service
Dear Mr Taylor, Thank you for taking the opportunity to review your recent visit. I am very sorry to read of the issue with the tyre pressure on the courtesy vehicle. I will speak with our aftersales manager to ensure we address issues such as this prior to our customers taking the vehicle. Kind regards, Andrew Maund, Head of Business

The staff were courteous and very helpful...no problems....

Service
Dear Mr Green, Thank you for your 5 star review and feedback, it is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Excellent personal service to both deliver me to, and pick me up from, the town centre whilst service was being carried out. Very little waiting involved and service completed speedily and without fuss.

Service
Dear Mrs Rees, Thank you for your kind feedback about the team and 5 star review. This is greatly appreciated by us all and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Fast efficient and polite service

Service
Dear Mr Maisey, Thank you for your 5 star review and comments on your recent visit to our aftersales team here in Bury St Edmunds. We very much look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

went the extra mile for customer satifaction

Service
Dear Mr Thomas, Thank you for your review and feedback, I am delighted to read that you felt we went the extra mile for you. I will ensure that the team are aware of your feedback. Kind regards, Andrew Maund, Head of Business

All of the staff were polite and very helpful

Service
Dear Mr Abbott, Thank you for your feedback, 5 star review and kind words about the team here in Bury St Edmunds. I will ensure that they are all aware as this is greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

very satisfied

Service
Dear Mr Fick, Thank you for your 5 star review, I am delighted that you were very satisfied and I will share this with the team. Kind regards, Andrew Maund, Head of Business

This dealership carried out the vehicle recall (new Airbag), did a complimentary health check, cleaned my car. Total cost to was £Nil. What's not to like?

Service
Dear Mr Edwards, Thank you for your feedback and 5 star review that allows us to continually improve the service that we provide. Kind regards, Andrew Maund, Head of Business

On going relationship which delivers for me.

Service
Dear Mr Whittaker, Thank you for your 5 star review, I am delighted to read that we continue to build on our on-going relationship with you. We look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

Very good service and attention

Service
Dear Mrs Beard, Thank you for your 5 star review and feedback on the service received on your recent visit. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

was informed how long things would take and costs involved.

Service
Dear Mr Hicks, Thank you for your review and feedback on your recent visit to our aftersales team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Always delivered on time and at the agreed price. The coffee while I waited was a nice touch.

Service
Dear Mr Burrell, Thank you for taking the opportunity to review your recent visit and leave a 5 star review. We look forward to welcoming you back, we will be sure to have a coffee waiting. Kind regards, Andrew Maund, Head of Business

No reason not to be satisfied

Service
Dear Miss Thomason, Thank you for your 5 star review of your recent visit to us here in Bury St Edmunds. I am delighted to read that you satisfied with the service received and we look forward to welcoming you back. Kind regards, Andrew Maund, Head of Business

Because I was completely satisfied

Service
Dear Mr Mayo, Thank you for your 5 star review, I am delighted to read that you were completely satisfied with the service that you received. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Professional atmosphere and friendly staff.

Service
Dear mr Robinson, Thank you for your 5 star review and feedback. These reviews are always shared with the team and allow us to continually improve the service that we offer to our customers. Kind regards, Andrew Maund, Head of Business

Always good

Service
Dear Mr Cook, Thank you for your 5 star review of your recent visit. This is greatly appreciated by all of the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Good service

Service
Dear Mr Jones, Thank you for your 5 star review that is greatly appreciated by myself and the entire team. Kind regards, Andrew Maund, Head of Business

courteous and efficient

Service
Dear Mr Delve, Thank you for your 5 star review and feedback on the courteous and efficient service that you received from the team. We look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

Carried out work to remove scratches as promised after previous service

Service
Dear Mr Livermore, Thank you for taking the opportunity to review your recent visit to our aftersales team here at BMW in Bury St Edmunds. I am pleased that we have resolved you previous issue and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Completed within the time stated and returned cleaned.

Service
Dear Mrs Rowley, Thank you for your 5 star review and valued feedback on your recent visit to our aftersales team in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Because I did

Service
Dear Mr Carter, Thank you for your review and feedback which is greatly appreciated by the entire team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

As above

Service
Dear Mr Bowes, Thank you for your 5 star review which is greatly appreciated by the entire team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Good service ,car cleaned took us to town centre had lunch and picked us up.

Service
Dear Mr Gardner, Thank you for your 5 star review and lovely feedback. All reviews are shared with the team and very much appreciated by us all. Kind regards, Andrew Maund, Head of Business

Fitted an overlooked MOT in urgently and assisted with collection and delivery to and from Office

Service
Dear Mr Weedon, Thank you for your 5 star review, I am delighted that we were able to assist you with your MOT this year. The team and I look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They completed a safety recall and replaced the part within a two hour window also alerted me to an important safety issue .

Service
Dear Mr Ashfield, Thank you for your feedback and 5 star review. All responses allow us to continually improve our customer service levels so are great appreciated. Kind regards, Andrew Maund, Head of Business

Actual service ok but no need for both a written and video report.Car was actually ready at the time originally asked for despite request to wait another hour.Upon collection the car had not been cleaned.No help given in finding car on the site.

Service
Dear Mr Morton, Thank you for taking the opportunity to review your recent visit to us here in Bury St Edmunds. I am very sorry to read that we have not reached our normal high standards of customer service on this occasion. Marc Haines our aftersales manager will be contacting you to discuss this further. Kind regards, Andrew Maund, Head of Business

They always have time to listen to queries with my car

Service
Dear Mrs Howley, Thank you for your review and comments, this is greatly appreciated by us all here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

very good service-as usual

Service
Dear Mr Brady, Thank you for your review and feedback, I am pleased you have found a good level of consistent service delivered by the team here. Kind regards, Andrew Maund, Head of Business

All was completed to time and staff were pleasant and helpful.

Service
Dear Mr Faiers, Thank you for your review and feedback on the service received and the team that assisted you on your visit. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

No pressure to have work carried out and complimentary clean of the car was a nice touch.

Service
Dear Miss Rawlinson, Thank you for your 5 star review and comments. These are always shared with the team and appreciated by us all. Kind regards, Andrew Maund, Head of Business

No issues a lot better than when Carrs

Service
Dear Mr Skipp, Thank you for your 5 star review and feedback, this is greatly appreciated by myself and the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The staff and the general service was good however I was disappointed that I did not receive a report on the vehicle including the tyre dread depth etc.

Service
Dear Mr Lord, Thank you for your review and feedback. I am very sorry that you did not receive your health check report on this visit. Our aftersales manager is contacting you directly to ensure that this has happened now. Kind regards, Andrew Maund, Head of Business

I love to go to Lancaster Bury St Edmunds Bmw centre people are so very nice and helpful

Service
Dear Mrs Ozolina, Thank you for your very positive review and feedback. The team are always delighted to receive such positive comments and it is greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

Everything went smoothly, lift into town and return. Work on the explained.

Service
Dear Mr Stephenson, Thank you for your 5 star review and positive feedback. We always use our reviews to ensure we are continually improving and refining our processes and customer service. Kind regards, Andrew Maund, Head of Business

they were very good

Service
Dear Mr Pammenter, Thank you for your review and feedback on your recent visit, this is greatly appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

The work was done in the estimated time. Customer seating area was good and coffee/tea was offered. Staff were friendly.

Service
Dear Mr Brooks, Thank you for your review and feedback which is greatly appreciated by the whole team at Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

I didn't appreciate a bill for c.£3.50 worth of fuel, several days after the first service - I couldn't have squeezed that amount of fuel into the courtesy vehicle, before it's return, even if I tried ! - doesn't send the right message...

Service
Dear Mr Cooke, Thank you for your review and feedback. I am sorry to read of the phone call that you received after you had visited us here in Bury St Edmunds. I do agree with your comments and will be taking this up with our aftersales manager to ensure this doesn't happen in the future. Kind regards, Andrew Maund, Head of Business

work carried out quickly without fuss and what was done was explained to me

Service
Dear Mr Russell, Thank you for your positive feedback and review of your recent visit. I am delighted that everything was sorted quickly and efficiently for you and we look forward to welcoming you back. Kind regards, Andrew Maund, Head of Business

I was looked after

Service
Dear Mr Bird, Thank you for your review and feedback, I am pleased that you were looked after. We look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

Everything was provided on time. They were efficient, helpful and appeared to solve my problems to my full satisfaction.

Service
Dear Mr Plant, Thank you for your 5 star review and feedback, this is greatly appreciated by myself and the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Job done on time and quickly done too

Service
Dear Mr Morgan, Thank you for your feedback and review that will be shared with the team, it is very much appreciated by us all. Kind regards, Andrew Maund, Head of Business

Usually good, but the last 2 times I have telephoned to book in the car thee have been no appointments for 2-3 weeks. This has not happened before. The last time was for an MOT when the date offered was over 3 weeks and after the date of expiry of th

Service
Dear Mr Medcalf, Thank you for your review and valuable feedback. I am sorry to read about the delay in booking your vehicle in on this occasion. We are working hard to recruit extra technicians to ensure that this is a problem that is alleviated very soon. Kind regards, Andrew Maund, Head of Business

Because I am satisfied.

Service
Dear Mr Mountford, Thank you for your 5 star review, I am delighted to read that you are completely satisfied with the service that we provided to you. Kind regards, Andrew Maund, Head of Business

Attentive, explained everything very well, gave me confidence

Service
Dear Mr Collinson, Thank you for your review and feedback on your recent visit to our aftersales team. We aim to inspire confidence with all of our customers so i am delighted to read that this is the case. Kind regards, Andrew Maund, Head of Business

As above

Service
Dear Mr Thompson, Thank you for your 5 star review, this is very much appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

All work completed on time and good communication from Service Desk.

Service
Dear Mr Jarrold, Thank you for your 5 star review and valued feedback. This allows us to continually improve our customer service so is greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

unfortunately the problems I am having are as yet not fixed i.e. I have an issue with the steering

Service
Dear Mr Balaam, Thank you for your review and feedback. I am very sorry to read that you are experiencing on-going issues with your vehicle. Marc Haines our aftersales manager will be contacting you to discuss this further. Kind regards, Andrew Maund, Head of Business

Very quick and officiant service

Service
Dear Mrs Hinds, Thank you for your 5 star review and feedback, this is greatly appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

All good but car was not ready at time of collection as was being washed. Wasn’t a problem but meant waiting for around 20 mins.

Service
Dear Mr Bonner, Thank you for your review and valuable feedback allowing us to continually improve our service. My apologies that on this occasion we were slightly delayed whilst we washed your vehicle. We should have communicated this better with you on the day. I will make the team aware so that we do not make the same mistake in the future. Kind regards, Andrew Maund, Head of Business

Same answer as No 1question

Service
Dear Mrs Haycock, Thank you for your 5 star review, this is appreciated by us all at Bury St Edmunds BMW. Kind regards, Andrew Maund, Head of Business

The service work was carried out in the time frame allotted, all the staff were polite and you were made welcome.

Service
Dear Mr Bishop, Thank you for your 5 star review and valued feedback which allows us to constantly improve our customer service levels. We very much look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Always make you feel very welcome and you are completely satisfied .

Service
Dear Mr Whurr, thank you for your review and feedback, I am delighted to read that you felt welcomed as this is our aim for every guest to our site. We look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

Constantly reliable

Service
Dear Mr King, Thank you for your review and comments. This is appreciated by myself and the whole team. Kind regards, Andrew Maund, Head of Business

Again, helpful and efficient

Service
Dear Mrs Rickard, Thank you for your feedback and 5 star review. This is greatly appreciated by the whole team and we look forward to welcoming you back. Kind regards, Andrew Maund, Head of Business

My brakes are still creaking

Service
Dear Mr Waters, Thank you for your feedback, I am very sorry to read that you are still experiencing an issue. Marc Haines our aftersales manager will be contacting you to address this. Kind regards, Andrew Maund, Head of Business

No problems

Service
Dear Mr Petch, Thank you for your 5 star review, this is very much appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Very professional service.nice staff. Happy to help you.

Service
Dear Mr Aves, Thank you for your review and excellent comments regarding the team and service received. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The excellent way they looked after us

Service
Dear Mr and Mrs Till, Thank you for your 5 star review of your recent visit. Your comments are greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Efficiency at check inVehicle ready when expectedCar was immaculate

Service
Dear Mr & Mrs Hill, Thank you for your 5 star review and feedback. This is always appreciated as it allows us to continually improve our customer service. Kind regards, Andrew Maund, Head of Business

Quick, efficient, friendly service

Service
Dear Mrs Steele, Thank you for your 5 star review and feedback. I am delighted to read that you found the service received Quick, efficient and Friendly. This will be shared with the team and enable us to continually improve our customer service levels. Kind regards, Andrew Maund, Head of Business

Everything asked was attended to.

Service
Dear Mr Grant, Thank you for taking the time to review your recent visit. All feedback helps us to continuously improve our customer service levels. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

because they are ex andrew spencer who was the best dealer in east anglia

Service
Dear Mr Clarke, Thank you for your feedback and review, your comments are greatly appreciated by myself and the team. We look forward to welcoming you back soon. Kind regards, Andrew Maund, Head of Business

Recall work completed as agreed

Service
Dear Mrs Manley, Thank you for your 5 star review and feedback which allows us to continuously improve our service. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

welcome and efficency

Service
Dear Mr Jackson, Thank you for your 5 star review this is greatly appreciated by the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Everything went as planned

Service
Dear Mr Dixon, Thank you for your 5 star review and comments. All feedback is appreciated by the team to allow us to continually improve our customer service levels. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Work done was as requested & the recommendations offered were appropriate.

Service
Dear Mr Peirce, Thank you for your 5 star review and positive feedback. All comments are reviews are greatly appreciated by myself and the team and assist us with constantly improving our customers experience. Kind regards, Andrew Maund, Head of Business

Very impressed by the quality of the service team and find their friendly manner very reassuring.

Service
Dear Mr Sparkes, Thank you for taking the time to review your recent visit to us. I am delighted to read your positive feedback which is greatly appreciated by the whole team. Kind regards, Andrew Maund, Head of Business

See answer to Q1.

Service
Dear Mr Grinsted, Thank you for your 5 star review, your feedback is greatly appreciated by the whole team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

disappointed that the same problem occurred as in pastcausing a breakdownand a £600 repair bill

Service
Dear Mr Brunskill, Thank you for your feedback on your recent visit to us. As we explained at the time, the unfortunate breakdown that you experienced was totally unrelated to the repair you are referring to nearly 5 years ago. However, should you wish to discuss this further, please do not hesitate to contact me on 01284 752525. Our aim, as you will see from our reviews, is to ensure that all of our customers receive outstanding customer service. Kind regards, Andrew Maund, Head of Business

Everything was as I was told it would be and the few questions I had were dealt with swiftly.

Service
Dear Mr Rose, Thank you for taking the opportunity to leave a 5 star review and feedback regarding the team, this is greatly appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

Very efficient reception and satisfied with service

Service
Dear Mrs Ratcliffe, Thank you for your 5 star review of your recent visit to our BMW aftersales team. Your comments are greatly appreciated by us all and we look forward to welcoming you back. Kind regards, Andrew Maund, Head of Business

Staff very friendly and informative about your problems

Service
Dear Mr Mackenzie, Thank you for your review and feedback on your recent visit to our aftersales team here in Bury St Edmunds. I am delighted to see that you had such a positive experience and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Quick appointment, good courtesy car (could do without the £15 fee though!), work done well. Enjoyed the healthcheck video that was sent to me by text message.

Service
Dear Mr Smith, Thank you for your 5 star review and feedback, this is greatly appreciated and assists us to continue improving our customer service levels. I am pleased that you enjoyed the use of our latest video technology. Kind regards, Andrew Maund, Head of Business

Kept informed at all times either personally or by video. Work delivered to timescale or delays communicated in a timely manner. Cars available to use or driven into Bury St Edmunds for lengthier work. Very good quality of customer care and reception

Service
Dear Mr Tuddenham, Thank you for your feedback on the recent visit to us here in Bury St Edmunds. I am delighted to read so positive comments about the team and service received as well as the use of video technology to keep you informed. Kind regards, Andrew Maund, Head of Business

LISA A VERY GOOD SALES PERSON AND UNDERSTANDING TO OUR NEEDS

Service
Dear Mr Smith, Thank you for taking the time to review your recent visit to us here in Bury St Edmunds. I am delighted to read your positive comments and these will be shared with Lisa and the team. Kind regards, Andrew Maund, Head of Business

No issues

Service
Dear Mr Lynch, Thank you for your review of your recent visit, I am delighted that you did not experience any issues and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The dealership gave excellent service, providing a free ride home and back later on from another location when the car was ready, they double-checked everything was in order when complete, and even came outside with me to take me to my car.

Service
Dear Mr Gregory, Thank you very much for your 5 star review and lovely comments regarding the team and service received on your recent visit to us. All feedback is shared with the team and is greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

Outcome of my query was very satisfying

Service
Dear Mrs Osborne, Thank you for your feedback and review of your recent visit. I am pleased to read that you were satisfied with the outcome of the work completed. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

From entering the dealership until my car was cleaned & delivered back to me, everything was professional & the staff kept me informed. I even received a video showing me what was happening.

Service
Dear Mr Finney, Thank you for your review and feedback of your recent visit. I am delighted to read your positive comments about the team and service delivered, as well as the new video technology that we are using to assist our valued customers. Kind regards, Andrew Maund, Head of Business

Car service excellent car clean and vallet brilliant

Service
Dear Mr Fraser, Thank you for your 5 star review and comments regarding your recent visit to us here in Bury St Edmunds. I am delighted you received excellent service and were pleased with the valet on the vehicle. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

See above.

Service
Dear Mr Davies, thank you for taking the opportunity to review your recent visit to us. I am sorry to read that on this occasion our high customer service levels fell short. This is something that we will address with our team to ensure your next visit is memorable for all of the right reasons. Kind regards, Andrew Maund, Head of Business

The job was done effectively and on time

Service
dear Mr Tombs, Thank you very much for your 5 star review and feedback on your recent visit. All reviews are shared with the team and greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

Loved the check up video

Service
Dear Mr Pestana, Thank you for your 5 star review of your recent visit to our aftersales team in Bury St Edmunds. I am delighted that you enjoyed the use of our new video technology to assist your visit. Kind regards, Andrew Maund, Head of Business

I could not fault any part of the service, the customer service I had from Oliver when I booked the service and Matthew when the car was brought in was excellent, please pass on my thank to them

Service
Dear Mr Grief, Thank you very much for taking the opportunity to leave a 5 star review and feedback on your recent visit to our aftersales team. Oliver, Matthew and the entire team will be shown your feedback so it is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Excellent service, very helpful staff

Service
Dear Mrs Butt, Thank you for your 5 star review and feedback on the helpful, excellent service that you received here at Lancaster Bury St Edmunds. Your comments are greatly appreciated by myself and the entire team here. We look forward to welcoming you back soon. Kind regards, Andrew Maund, Head of Business

As mentionrd previously

Service
Dear Mr Vatter, Thank you for your 5 star review and feedback, it is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Would have been a 5 if we hadn't had to wait so long for the car to arrive - it was a month longer than we expected.

Sales

I am very satisfied with the dealership at Bury S.Edmunds. I have been going there for many years.

Sales

Dan Mabbett could not have been more helpful throughout the whole buying and handover process. He went above and beyond what was expected.

Sales

Please refer to an Email I sent to your customer service team. If it had not been for one individual, I would have purchased another Porsche. Darren Nicholas at Lancaster BMW Bury St Edmunds could not have done anymore.

Sales
Dear Mrs Sheppard, Thank you for your wonderful feedback back on your recent experience with Darren here at Bury St Edmunds BMW. I will ensure that Darren and the team are aware of your comments which are greatly appreciated. We very much hope that you are enjoying your M2. Kind regards, Andrew Maund, Head of Business

As quoted above.I would like to add that my salesperson Dan Mabbett was brilliant as always.

Sales
Dear Mr Lummas, Thank you for taking the time to review your recent new BMW purchase from Dan here in Bury St Edmunds. Your 5 star review is greatly appreciated by Dan and the team who are aware. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I ordered it and I was driving the car 2 weeks later.

Sales
Dear Mr Wilson, Thank you for your 5 star review and feedback on your recent BMW purchase from Theo here in Bury St Edmunds. I hope that you are enjoying your new vehicle, please do not hesitate to contact us should you require anything at all. Kind regards, Andrew Maund, Head of Business

I found Lisa and her colleagues extremely helpful and knowledgeable during the whole process.

Sales
Dear Mr Smith, Thank you for taking the opportunity to review your recent BMW purchase from Lisa here in Bury St Edmunds. I have shared your comments with Lisa and the team and this is greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

Kept informed about everything, very helpful and Lisa was great throughout that whole experience.

Sales
Dear Mr Macdonald, Thank you for your 5 star review and feedback on your recent BMW purchase. It is lovely to see the comments about Lisa and the team, I am delighted that you had a great experience. Kind regards, Andrew Maund, Head of Business

Couldn't have been any better, was able to pick dates and times very accommodating

Sales
Dear Miss Hibble, Thank you for your 5 star review and fantastic feedback regarding your recent BMW purchase. We hope that you are enjoying your new car and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Again pleasant and comprehensive

Sales
Dear Mr Taylor, Thank you for your 5 star review and positive feedback regarding your recent BMW purchase experience. Your comments are greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Overall excellent service from both the sales and finance staff .

Sales
Dear Mr Lawton, Thank you for your kind feedback and 5 star review, it was great to see you again when you were in. Kind regards, Andrew Maund, Head of Business

Given plenty of time & information to help me make a decision

Sales
Dear Mr Arch, Thank you for your 5 star review and feedback. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

No issues at all. Liked having contact with a female sales person.

Sales
Dear Mrs Hendy, Thank you for your 5 star review and feedback on your recent BMW purchase. We hope that you are enjoying your new BMW and look forward to welcoming you back to the centre in the future. Kind regards, Andrew Maund, Head of Business

The information was clear. Appointments were at a time that suited me.

Sales
Dear Mr Dargle, Thank you for taking the opportunity to review your recent BMW purchase from Bury St Edmunds. This valuable feedback allows us to continue improving the customer service levels that we provide to our customers. Kind regards, Andrew Maund, Head of Business

Everything was done as explained

Sales
Dear Mr Jones, Thank you for your feedback and 5 star review on the purchase of your new BMW. I am delighted to read of your positive experience and this will be shared with the team. Kind regards, Andrew Maund, Head of Business

very helpful not at all pushy,

Sales
Dear Mr Stubbs, Thank you for your 5 star review, this is greatly appreciated by myself and the entire team. We look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

Great service provided by the Bury sales staff.

Sales
Dear Dr Towson, Thank you for taking the opportunity to review your recent BMW purchase from us here in Bury St Edmunds. All feedback is shared with the team and greatly appreciated. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

See above

Sales
Dear Mrs Hambling, Thank you for your 5 star review of your 5th BMW purchase from Darren here in Bury St Edmunds. Your feedback is greatly appreciated by the whole team and we hope that you are enjoying your latest BMW. Kind regards, Andrew Maund, Head of Business

Quick to respond to questions, professional and friendly customer service

Sales
Dear Mrs Housden, Thank you for your review and comments, I am delighted to read about your positive experience and look forward to sharing this with the team. Kind regards, Andrew Maund, Head of Business

It’s mainly about the salesman to be honest but everybody that I spoke to with this purchase was good. They did but they said they would do and made experience memorable

Sales
Dear Mr Potter, Thank you for your 5 star review and feedback. I am delighted to read that you found the experience positive and memorable. We look forward to welcoming you back to the centre in the future. Kind regards, Andrew Maund, Head of Business

High quality product

Sales
Dear Mr Wodd, Thank you for your 5 star review, this is greatly appreciated by the entire team and we hope that you are enjoying your new BMW. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

COULD'NT HAVE BEEN BETTER

Sales
Dear Mr Smith, Thank you for your 5 star review and feedback on your recent BMW purchase. We very much appreciate the feedback and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

You always felt welcome wether it was from the reception staff service or sales staff.

Sales
Dear Mr Binks, Thank you for your 5 star review and lovely feedback, all comments and reviews are shared with the team and greatly appreciated. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

I was kept well informed of delivery dates and the car was in the showroom on the date looking great.

Sales
Dear Mr Browne, Thank you for taking the opportunity to review your recent BMW purchase. Your comments are greatly appreciated by the whole team. I hope that you and your daughters are enjoying your BMW's. Kind regards, Andrew Maund, Head of Business

Darren was available during the whole process either on the phone or by email. Always prompt to respond to questions. Rory spent a lot of time going through all the buttons and function and didn’t make me feel silly when I asked basic questions.

Sales
Dear Mrs Dennis, Thank you for your review and valuable feedback allowing us to continually improve. I am delighted to read that you found the benefits of Rory our Product Genius a benefit when taking delivery. Kind regards, Andrew Maund, Head of Business

This is the 5th BMW I have purchased over the last 10 years and on each occasion and by choice we have dealt with Darren Nicholas who has made each purchase a very pleasant and smooth experience.

Sales
Dear Mrs Seaton, Thank you for reviewing your 5th BMW purchase from Darren here in Bury St Edmunds. Customer reviews are a vital way for us to continually improve the service that we offer. I will ensure that Darren is aware of your comments and they are greatly appreciated. Kind regards, Andrew Maund, Head of Business

All in order and explanations of car workings very good

Sales
Dear Mrs Hibbert, Thank you for taking the time to review and feedback back on your recent BMW purchase from us here in Bury St Edmunds. We hope that you are enjoying your new car and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

James wells and the rest of the sales team couldn’t have been more helpful

Sales
Dear Mr Palmer, Thank you for your 5 star review and feedback on BMW Bury St Edmunds as well as James Wells. Your review is greatly appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Buying my car very simple, but getting rid of my Mini from same dealership was awful. I was told I could ‘just’ voluntary terminate the contract after 3 years, simple as that. It’s not, and the dealership doesn’t seem to appreciate this.

Sales
Dear Miss Cooney, Thank you for taking the time to leave your valuable feedback on your recent BMW purchase from us here in Bury St Edmunds. I apologise for the issues that you had in terms of selling your MINI. I have spoken with the Brand Manager in MINI to ensure issues such as this do not effect our customers moving forward. Thank you for bringing this to our attention. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Lisa Tuffin at Lancaster Bury St Edmunds looked after us very well

Sales
Dear Mr Blyth, thank you for your review and comments about Lisa regarding your recent BMW purchase. All reviews are shared with the team and very much appreciated. Kind regards, Andrew Maund, Head of Business

Customer service excellent

Sales
Dear Mr Pleasance, Thank you for your review and feedback on your recent new BMW purchase from us here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Efficient team all round ,good experience overall.

Sales
Dear Mr & Mrs King, Thank you for your 5 star review and feedback on the purchase of your 5th BMW. I am delighted to read the positive experience that you had and we hope that you are enjoying your latest BMW as much as the previous ones. Kind regards, Andrew Maund, Head of Business

Great service during sale and delivery.

Sales
Dear Mr Kippen, Thank you for your 5 star review and feedback that allows us to continually improve the service that we offer. All reviews are shared with the team and greatly appreciated by us all. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Car and sales person ready and waiting at the agreed time, which was the time we asked for. Lisa took ample time to show us around the vehicle and answer our questions.

Sales
Dear Mrs Arundale, Thank you for your 5 star review regarding your recent BMW purchase from the Lisa here in Bury St Edmunds. We hope that you are enjoying your new BMW and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very friendly and informative staff. Provided options based on my requirements. Very quick and easy process from initial contact to collection.

Sales
Dear Mrs Gusai, Thank you for your review of your recent new BMW purchase from us here in Bury St Edmunds. We very much hope that you are enjoying your new BMW and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All staff were charming and helpful. It was very much a team effort and made the whole process so easy.

Sales
Dear Mrs Hughes-Hallett, Thank you for your review of your recent new BMW purchase from the team here in Bury St Edmunds. I am delighted that you found the process easy, as this is how it should be. We look forward to welcoming you back and hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Excellent efficient service - clear information

Sales
Dear Mr Martin, Thank you for your 5 star review and valued feedback. All comments are greatly appreciated by myself and the team. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

I small question regarding action of wing mirrors never fully answered.

Sales
Dear Dr Tobin, Thank you for taking the opportunity to complete the survey on your recent BMW purchase. I am sorry to read about your wing mirror question not being fully answered. Matt Clear will be calling you this morning to address this. In the mean time we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Helped us understand the car and functions

Sales
Dear Mr Johnson, Thank you for your valued feedback on your new BMW purchase form us here in Bury St Edmunds. All comments and reviews are shared with the team and greatly appreciated by us all. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Time was taken to demonstrate features of the car and was encouraged to call back with any queries.

Sales
Dear Mr Ruiz, Thank you for your 5 star review and valued feedback on your recent BMW purchase from us here in Bury St Edmunds. All feedback is greatly appreciated and always shared with the team. We very much hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

couldn't ask for any more

Sales
Dear Mr Phipps, Thank you for your 5 star review and feedback on your recent new BMW purchase. We hope that you are enjoying your new BMW and we look forward to welcoming you back to the centre in the future. Kind regards, Andrew Maund, Head of Business

This is the third new car I've bought from Lisa. Once again I was impressed by her vehicle knowledge and friendly professionalism. It is always a pleasure doing business with her.

Sales
Dear Mr Grant, Thank you for taking the time to leave a 5 star review and fantastic comments regarding your recent new BMW purchase from Lisa here in Bury St Edmunds. All feedback is shared with the team which is appreciated by myself, Lisa and the entire team. We hope that you are enjoying your new BMW and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business