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ABOUT LANCASTER BURY ST EDMUNDS.

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All Exclusive Event

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The New BMW 3 Series and Z4 launch.

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BMW XDRIVE UPGRADE EVENT.

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Nearly New Event

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Festive Opening Hours

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Lapland Christmas Competition

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The new BMW Protonic Colours

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Auto Express reveals the ‘striking new BMW i5 electric saloon car to take on Tesla’

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The 2017 BMW 5 Series is crowned the What Car? Car of the Year

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Car Magazines ‘BMW M760Li xDrive V12 (2017) review’

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“BMW i driverless tech to reach wider range from 2021” by Autocar

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BMW at the Consumer Electronics Show 2017

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Car Magazine review the BMW X5 M (2017)

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“BMW HoloActive Touch holographic interior concept revealed” by Auto Express

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‘530e hybrid joins new BMW 5 Series range’ by Auto Express

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BMW Approved Used Cars

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New BMW M550i xDrive announced

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New BMW 5 Series 2017 review

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Five reasons to buy a BMW 2 Series

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Upgraded 2017 M Performance parts revealed for the BMW 5 Series

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Top Gear favourite aspects of the 700bhp BMW M4R

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The BMW M240i will put a “big smile on your face”: The Independent

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Auto Express reviews the BMW 340i

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New BMW 5 Series specifications announced

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Top Gear count down “17 Special Edition BMW M3s and M4s”

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Auto Express reviews the BMW M140i

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New 2017 BMW 5 Series official photos finally revealed!

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BMW X2 revealed in concept form at Paris Motor Show

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Auto Express reviews the BMW M240i Convertible

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2016 BMW i8: Review

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2016 BMW M4 Coupe review

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Autonomous cars to be in production by 2021

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What Car? give 7 reasons why you should buy the BMW X1

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BMW i8 Autocar long-term test review: from supercar to zero-emissions

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2016 BMW 4 Series 440i reviewed by WhatCar?

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IBTimes UK rate the BMW M2 as ‘the best car of 2016 so far’

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Top Gear discuss the stunning 2002 Turbo Hommage Concept

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What Car? discuss the highly anticipated 2017 BMW 5 Series

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Fully Electric BMW 3 Series Coming Soon

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M Performance Accessories for the BMW M2

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Autocar list their Top 5 greatest BMW’s of all time

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“BMW Group Future Experience is Tailor-made for Tomorrow”: GQ.com

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BMW – Next 10 Years?

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BMW Group: THE NEXT 100 YEARS.

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Job Vacancy at Carrs BMW

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The 3 Series Gran Turismo is due to upgrade in 2017

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Top Gear: ‘The greatest BMW concept cars’

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“BMW’s new i8 paint-job range” by Top Gear

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Job Vacancy at Carrs BMW

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The BMW M4 GTS gets a 5 star review from AutoExpress

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The new BMW i3 94Ah

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BMW 7 Series: Laserlight

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Upcoming Events

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BMW named as the featured marque at the 2016 Goodwood Festival of Speed.

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Auto Express review the new BMW M2 Coupé

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“The London Symphony Orchestra in cooperation with BMW performs its fifth annual free concert in Trafalgar Square.”

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Top Gear discuss the ‘future of BMW’ in electric automotives

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“Updated BMW 3 Series GT spied in testing”: Autoexpress.co.uk

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Carrs Easter Opening Times

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“BMW Vision the next 100 years, to celebrate brand’s centenary”: Autoexpress.co.uk

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BMW 3 Series Touring wins the 'Auto Express Test'

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What Car?: "2016 BMW M3 Competition Pack Review"

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“New BMW 7 Series M760Li xDrive V12 revealed” by Autocar

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The Telegraph: is the BMW 330e the ‘best plug-in hybrid so far’?

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Auto Express: New 2018 BMW 3 Series spotted for the first time

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The Independent: BMW M2 Coupé revealed

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We Want Your BMW

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BMW i8 goes mirrorless in clever CES 2016 concept

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How to choose the right BMW X1

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Why the BMW i8 is the sports car everyone wants

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BMW Sales Executive Vacancy.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Iain Jaynes

Sales Manager

Sam Leland

Used Car Sales Manager

Marc Haines

Aftersales Manager

James Bullivant

Retail Manager

Nik Key

Retail Manager

Mike Maguire

Parts Manager

Dave Clarke

Sales Executive

Lisa Tuffin

Sales Executive

Sam Farrington

Service Advisor

Kate Woodward

Service Advisor

Alex Keenan

Service Advisor

Rory Tayler

Product Genius

Emma Bloomfield

Jardine Academy

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service.

Service
Dear Mr Gibbons, Thank you very much for your 5 star review of the service received on your recent visit. This is greatly appreciated. Kind regards, Andrew Maund, Head of Business

These are small things but I feel the service has dropped a little. Previously the car was brought around to the front of the dealership when I was collecting it. I also use to get taken through the health check.

Service
Dear Mr Brewster, Thank you for taking the time to feedback on your recent visit. I really am very sorry that you felt the service has dropped as you are quote right in your comments. We always aim to have vehicles at the front of the building, this does always just depend on how busy the car park is at the time. Our team should also always be running through your vehicle health check also. I will speak with our advisors regarding your comments. Kind regards, Andrew Maund, Head of Business

Service over and above the call of duty.

Service
Dear Dr O'Donovan, Thank you very much for your 5 star review and fantastic feedback on the aftersales team here in Bury St Edmunds. This really is greatly appreciated by us all, we look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

I was called as soon as the work had been finished on my car

Service
Dear Mr Plyer, Thank you for your 5 star review of your recent visit, this is greatly appreciated by myself and the entire team in Bury St Edmunds. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

hospitality was very good at the dealership with a drink if req. a lift into town and back when car was ready for collection, also the availability of a courtesy car if req.

Service
Dear Mr Litanzios, Thank you very much for taking the opportunity to review your recent visit. I will ensure that your comments are shared with the whole team and they are very much appreciated. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

As above. Not the first time something hasn't been finished or the computer reset.

Service
Dear Ms Ditum, Thank you for feeding back on your recent visit. I am sorry to read your comments. One of our team is contacting you today to ensure that this is resolved to your satisfaction. Kind regards, Andrew Maund, Head of Business

Appointment availability was good, but the experience I really appreciated was when the BMW technician, Darren, introduced himself and gave me personal feedback on the work he had carried out. It cost him 3 or so minutes. Excellent.

Service
Dear Mr Tarrant, Thank you very much for taking the time to review your recent visit and 5 star rating. This is greatly appreciated by the entire team and we look forward to welcoming you back in the future. I will ensure this feedback is shared with Darren and the team. Kind regards, Andrew Maund, Head of Business

Our problems were listened to sympathetically, they were rectified promptly and we were given a comprehensive account of their cause. The charges were reasonable, with some borderline items priced in our favour as a gesture of goodwill. Great service

Service
Dear Mrs Wilson, Thank you very much for your 5 star review and feedback. I am delighted to read that we were able to resolve your issues promptly and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Polite and helpful staff

Service
Dear Mr Broad, Thank you very much for your 5 star reviews and kind feedback about the team here at Lancaster in Bury St Edmunds. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

Timing and price were good, but the usual health check for the vehicle was not provided. I shall return and ask for it.

Service
Dear Mr Lewis, Thank you very much for your review and feedback. I have asked one of the team to contact you today with your health check information. Kind regards, Andrew Maund, Head Of Business

My car has now been into Lancasters 6 times since its purchase a year ago! Most of this is due to poor build quality of the car.

Service
Dear Mr Impett, Thank you for taking the time to review your experience. I am very sorry to read about the number of times that the vehicle has been in. I am looking into this today with Marc Haines our aftersales manager. Kind regards, Andrew Maund, Head of Business

Kept upto date.completed on time

Service
Dear Mrs Goff, Thank you very much for your 5 star review and feedback which is hugely appreciated by the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head Of Business

Great experience.

Service
Dear Mr Winmill, Thank you very much for taking the time to review your recent visit and 5 star rating. I am delighted to read you had a great experience which I will certainly share with the team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head Of Business

I did not receive the service I expected and usually receive. The marking would have been lower if Dan Mabbet had not intervened, a most helpful salesman whom recovered the situation for me.

Service
Dear Mr Flack, Thank you for taking the time to review your recent visit. I am sorry you didn't not get the level of service expected. I have reviewed your further comment and will be using this to make a change to one of our process. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head Of Business

Andrew & Marc went beyond my expectations and put effort in to turn my experience around.

Service
Dear Mr Scott, Thank you for your review and feedback, it was a pleasure for Marc and myself to be able to assist you. We look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

The staff were very helpful and professional.

Service
Dear Mr Riddle, Thank you very much for your 5 star review of your recent visit, your comments about the team are greatly appreciated and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Great communication, well looked after, excellent customer service .

Service
Dear Mrs Ridler, Thank you very much for your 5 star review and lovely feedback. We look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

BMW at Bury failed to carry out the work the car went in for.

Service
Dear Mr Fick, Thank you for reviewing your recent visit. As you know, due to some software issues out of our control, we were unable to perform the updates required to get everything working as expected. As discussed, we will be in contact shortly to invite you back to get this rectified. Kind regards, Andrew Maund, Head of Business

The problem that was the reason for my visit was dealt with efficiently & quickly. Unfortunately, it transpired that that issue was the result of an incomplete pre-delivery inspection, so should not have been necessary.

Service
Dear Mr Buttolph, Thank you for your review of your recent visit to our aftersales team. Whilst I am sorry that you had to make the visit, I am pleased we were able to resolve this swiftly for you. Kind regards, Andrew Maund, Head of Business

see my comments above

Service
Dear Mr Fisher, Thank you for taking the opportunity to review your recent visit. Kind regards, Andrew Maund, Head of Business

Amazing service and professional attitude friendly atmosphere

Service
Dear Mr Crook, Thank you for your 5 star review and lovely comments regarding the team here in Bury St Edmunds. We very much appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

fast efficient service with problem resolved

Service
Dear Mr Brady, Thank you for your 5 star review of your recent visit to our aftersales team here in Bury St Edmunds. I am delighted that you found the service fast and efficient. Kind regards, Andrew Maund, Head of Business

The price was high for a service and brake pads.

Service
Dear Mrs Kitson, Thank you for your feedback and I am sorry that you feel this way. We are very transparent with our pricing with it all being published on our websites and no work is completed without approval from a customer. Kind regards, Andrew Maund, Head of Business

I obtained a printed estimate for my M3 mot & service. It showed 'BMW bulk oil - 5.5 litres', I knew this was wrong & the proper oil & quantity put the price up substantially. At the service, after 3 hours was told they didn't have the air filter.

Service
Dear Mr Templing, Thank you for taking the time to feedback on your recent visit. Clearly we are disappointed to read your comments. Marc Haines our aftersales manager is making contact directly to discuss this further. Kind regards, Andrew Maund, Head of Business

Polite helpful staff Obliging wen I requested I needed my car back by a certain time

Service
Dear Ms Smith, Thank you very much for your 5 star review and feedback of your recent visit. I am delighted that you found the team helpful and obliging, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Slow to communicate Slow to find problem with vehicle Not given suitable car as replacement

Service
Dear Mr Saunders, Thank you for your feedback, I am sorry to read about your experience on this occasion. I know that our aftersales manager Marc Haines has been in contact to discuss this further with you. Kind regards, Andrew Maund, Head of Business

Car had service plan all the paper work was in place it all went well. The only thing to mention I was told service would take 2-3 hours I then had a call 50 minutes later to say car was ready. If I had known would have waited.

Service
Dear Mr Adams, Thank you for taking the time to review your recent visit. I am pleased that everything went well, please do accept our apologies that we were able to complete the job a little sooner. Having looked at that days bookings, we did have a couple of cancelations which meant we were able to get started sooner. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

As above. Car always washed nicely too.

Service
Dear Mrs Collison, Thank you very much for your 5 star review, I am delighted you were pleased with the complimentary valet and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

My problem was with the air condisaning unit, this was the second time on the car which is only one year old. They replaced all the ' O ' rings and now all seems OK.

Service
Dear Mr Baker, Thank you very much for your 5 star review. I am pleased that the vehicle is now working as it should. Please do not hesitate to contact us should you experience any issues. Kind regards, Andrew Maund, Head of Business

Faultless service from this top class dealer.

Service
Dear Mr Conning, Thank you very much for your wonderful 5 star review and feedback. We look forward to seeing you back with us again in the future. Kind regards, Andrew Maund, Head of Business

No problems

Service

I arrived at service centre at 08.00 expecting my car to be fixed in an hour or 2 only to be told at 08.30 the part had not arrived, as I needed my car I decided to wait for the part to be delivered and fitted...this took 6 hours.

Service
Dear Mr Parfitt, Thank you for taking the opportunity to review your recent visit to our BMW aftersales team. I am very sorry to read that we caused you a delay on the day due to the part not arriving. We do appreciate you bearing with us whilst this was rectified. Kind regards, Andrew Maund, Head of Business

Car clean and ready when advised

Service
Dear Dr Goodliffe, Thank you very much for taking the opportunity to review your recent visit to our aftersales team here at Lancaster in Bury St Edmunds. Your 5 star review is appreciated by the team and I. Kind regards, Andrew Maund, Head of Business

I gave all of the negatives in my answer to question one.

Service
Dear Mr Richardson, Thank you for your feedback. Marc Haines our aftersales manager will be making contact to discuss your comments further. Kind regards, Andrew Maund, Head of Business

I particularly asked for someone to look at the top or bottom hose which I thought was leaking, but nothing was done, as result I am constantly having to top up the water level and need to return the car for yet another service!

Service
Dear Mr Glerum, Thank you for your feedback on your recent visit. One of our team is making contact this afternoon to get this resolved with as little inconvenience to you as is possible. Kind regards, Andrew Maund, Head of Business

Efficient operation

Service
Dear Mr Woods, Thank you very much for your 5 star review, the team and I greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Had car mot'd but unable to have it retested before the mot expiry date and had to use a local garage, Warnes motor, to have the car Mot'd. Warnes picked up additional advisory points. I took it to the bmw for repairs, they did not address all points

Service
Dear Mr Virciglio, Thank you for taking the time to feedback on your recent visit. I am sorry that you experienced some delays, Marc Haines our aftersales manager will be making contact to discuss this in more detail with you. Kind regards, Andrew Maund, Head of Business

Alexandra was brilliant with getting back to me and handled the insurance side for me. Two tyres required to be replaced.....

Service
Dear Mrs Nelson, Thank you for taking the opportunity to feedback on your recent visit to our aftersales team. Your 5 star review and comments about Alexandra are very much appreciated and we look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

Sales executive was very efficient and thorough, making the purchasing process very easy.

Service
Dear Mr Evans, Thank you very much for your 5 star review, this is greatly appreciated by the team in Bury St Edmunds and we hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

My checks carried out very well

Service
Dear Mr Jackson, Thank you for taking the opportunity to review your recent visit. Myself and the team very much appreciate your 5 star review and look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

They provided the service as required.

Service
Dear Mr Flindall, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the entire team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Completely satisfied.

Service
Dear Mr Goble, Thank you for your 5 star review of your recent visit. I am delighted to read that you were completely satisfied and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Large corporation with a local focus. They are entirely dedicated to providing the best possible service.

Service
Dear Mr and Mrs Rundle, Thank you very much for such a lovely 5 star review, myself and the team very much appreciated your kind comments. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

Always looked after to a high quality

Service

very good service

Service
Dear Mr Kowalski, Thank you very much for taking the time to review your recent visit. We look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Attentive

Service

Efficient - like video's of service/undercarriage

Service
Dear Mr Musgrave, Thank you very much for your 5 star review. I am delighted that you enjoyed the use of the video technology available. Kind regards, Andrew Maund, Head of Business

Great service - I had to change my appointment last minute and it wasn't a problem. When I arrived, the service was quick and friendly. I waited and was able to work while I was waiting in a nice environment with good WiFi

Service
Dear Mrs Randall, Thank you for your very kind 5 star review. We always try our upmost to be as accommodating as possible with any changes required and I am delighted you like our refurbished facilities. Kind regards, Andrew Maund, Head of Business

Go the extra mile to ensure satisfaction

Service
Dear Mr Garnham, Thank you very much for your 5 star review and valued feedback. We look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

No problems found car in good order

Service
Dear Mr Jensen, Thank you very much for your 5 star review, I am delighted that no problems were found and we look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

As per my answer above, there were some issues, but those were fully resolved as you would expect them to.

Service
Dear Mr Ivanov, Thank you very much for your 5 star review and feedback. I am sorry that you encountered some issues but pleased to read these were resolved. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

The difficulty of getting a timely appointment with a curtesy car has been a frustration with every service (4 years, 93,000 miles of ownership), last time I had to inconvenience colleagues to collect me. Otherwise I would say completely satisfied.

Service
Dear Mr Simoes, Thank you for your review, this is greatly appreciated. We are currently reviewing the amount of courtesy vehicles that we run and will be looking to increase this in the near future. Kind regards, Andrew Maund, Head of Business

Sam was able to fit in my repair in a short timeframe, which I really appreciated - I was stranded until the car was repaired.

Service
Dear Mr Draper, Thank you for taking the time to review your recent visit, I am pleased we were able to assist with your repair. Kind regards, Andrew Maund, Head of Business

Helpful and friendly staff.

Service
Dear Mr Adams, Thank you very much for your 5 star review and taking the time to review your recent visit. I am delighted you found the team both friendly and helpful, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

On time

Service

BMW Lancaster have been very helpful with regards to diognosing the issues with my vehicle. Hopegully going forward these faults will be rectified.

Service

good service and communication

Service

The team at Bury St Edmunds are fantastic

Service

Nothing to add

Service

Excellent throughout

Service

My request was dealt with as I have come to expect from my Bury St Edmunds franchise

Service

The Team in Bury St Edmunds are very professional and treat me as a valued customer. I know them well having been a customer for over 30 years

Service

Bury Saint Edmunds is a great garage and restored my faith in main dealers, I started going here after my experience at Coopers in Ipswich. I wouldn't recomend Coopers Ipswich, they forgot to service my car when after it was booked in for a service,

Service

Fast, responsive and excellent service.

Service

The issue was promptly dealt with and resolved. I was kept informed of progress

Service

Could not fault the attention to detail that was offered and provided

Service

Everything went well.

Service

would be completely satisfied if it wasn't so expensive

Service

everything was good except lack of parking space

Service

Had no prior appointment but car failed it's first MOT. Called BMW, Rolf me to bring down car. 2 hours later car fixed under warranty, no cost and passed MOT later that day.

Service

Very pleased with the overall service

Service

Very poor first service experience 27th March. Kept waiting 20 minutes when dropping the car off, advised that it would be ready at 1500 but despite leaving contact details, had to wait nearly an hour when called back to collect. See above details.

Service

General good service Proactive service team

Service

I turned up as emergency with a puncture. I was looked after immediately, kept mobile and kept updated.

Service

Think took a long time from arrival for what seemed a simple task

Service

Was not too pleased that the quote initially submitted by the showroom had to be bumped up by 900 GBP as they did not know what kind of wiring loom was to be used. It was a bit awkward to resend the quote to my insurer who was already hesitant

Service

Someone put the clock right and now it is wrong!!!!!!!!!!

Service
Dear Mr Ratcliffe, Thank you for your review of your recent visit. I will ensure one of the team contacts you to assist you with the clock in your vehicle. Kind regards, Andrew Maund, Head of Business

Only issue took longer than originally indicated

Service
Dear Mr Taylor, Thank you for taking the time to review your recent visit. Please accept my apologies that we were slightly delayed on this occasion. We do look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

As commented above Darren Nicholas is highly attentive, hardworking and customer focused; and the reception staff, James B in Finance and Nik are all to be commended for their quality customer focus.

Service
Dear Mr Cook, Thank you for your fantastic review and comments about Darren Nicholas, I will ensure that these comments are passed onto the team. Kind regards, Andrew Maund, Head of Business

Straight forward no hassle simple process and seamless

Service
Dear Mr Cook, Thank you very much for your 5 star review, myself and the team appreciate you taking the time to feedback on your experience. Kind regards, Andrew Maund, Head of Business

Very disappointed. Had no where to park when we arrived, receptionist was rude. My details where sent to my sister (wrong registration), car was 1 hour late and the wash was terrible had to re wash it

Service
Dear Miss Findlay, Thank you for taking the time to review your recent visit. I am very sorry about the experience that fell short of our high standards on this occasion. I will be making contact with you directly today so that we can hopefully discuss this further. Kind regards, Andrew Maund, Head of Business

Very nice staff, Very efficient.

Service
Dear Mr Lummas, Thank you very much for your review of your recent visit. Your comments about the team really are greatly appreciated. Kind regards, Andrew Maund, Head of Business

Parking is a bit of a nightmare as the car park is chock a block with cars even round the back. Otherwise no issues. Very pleased.

Service
Dear Mr Brown, Thank you for taking the time to review your recent visit to us here in Bury St Edmunds. Please accept my sincere apologies for our current situation with parking. I am pleased to say that we are just awaiting planning approval at which point we will be extending our parking facilities significantly and will make your visits much easier. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The staff are always helpful and informative regarding any problems with my vehicle

Service
Dear Mrs Howley, Thank you very much for your 5 star review and lovely comments about the team here in Bury St Edmunds, I will be certain that everyone is made aware. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

James and Sam were truly outstanding.

Service
Dear Mr Della Maestra, Thank you very much for a lovely 5 star review and comments about James and Sam. We look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Dealt with Lisa Tuffin very helpful and knowledgeable. Nothing was to much trouble.

Sales

Faultless

Sales
Dear Mrs Flack, Thank you very much indeed for your 5 star review, I am absolutely delighted that you found the service provided faultless. I will be certain to share your feedback with the team. I hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Sales Exec Theo Runham made time for me as a "walk in" took me to see the car/s I wanted to see and was very helpful. Collection of my car was a special occasion, Theo ran through the functionality of the cockpit controlls, the car looked fantastic

Sales
Dear Mr Hope, Thank you very much indeed for your 5 star review and such amazing feedback on Theo and the team. It will be my pleasure to share this feedback with them. I hope that you are enjoying your new BMW and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Carrs or Lancaster as they are now known, have always treated me as a special customer, they have looked after me and nothing is any trouble to them. They are always asking if everything is ok and do I need anything or happy with my car.

Sales
Dear Mrs Whitbourn, Thank you very much for your 5 star review and such wonderful feedback on the team here at Lancaster in Bury St Edmunds. I will be delighted to share you comments with the team and we hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

As said Emma has been a great help and has been excellent to have a buying experience with.

Sales
Dear Mr Lockwood, Thank you very much for your 5 star review and lovely comments about Emma, the team and the buying experience with Lancaster Bury St Edmunds. We all hope that you are enjoying your new BMW and we look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

Excellent and efficient service.

Sales
Dear Mr Hussey, Thank you very much for taking the time to review your recent new vehicle purchase from Dan here at Lancaster in Bury St Edmunds. I am delighted that you found the service provided from Dan and the team excellent and efficient. We hope you are enjoying your new BMW and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Theo Runham

Sales
Dear Mr Sargent, Thank you for your 5 star review, we all hope that you enjoy your 5th BMW from us here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Very satisfied as the dealership was very professional and it was a very pleasurable purchase from taking the test drive and placing the order. Then to take delivery and the hand over was exceptional.

Sales

GOOD SERVICE

Sales

Excellent

Sales

We were well looked after in the process of looking for a used car and finally specifying a new car which better suited our needs. Adam Moss was very patient in this process.

Sales

A really positive experience

Sales

Easy ordering. Quick delivery. Regular updates.

Sales

always good service from Lancaster at Bury

Sales

Sales Executive is approachable, friendly and professional. Have dealt with him in the past and would do so again.

Sales

We liked the handover lounge.

Sales

The staff were as always polite and helpful

Sales

Excellent updates. Found it really easy to communicate with Dan during the purchase process.

Sales

Dan Mabbett really went the extra mile.

Sales

In spite of an early order, (4 months in advance of delivery date), the car was late in arriving and this was not the fault of the dealership. Otherwise, all very satisfactory.

Sales

Theo, the Senior Salesman, was excellent. Considered all of my needs, walked me through my first time purchase of a BMW and a PCP and was a true gentlemen. Plus the car is amazing. One note is the additional insurance offered is grossly overpriced.

Sales

I was always kept up to date, I feel valued and listened too. Darren Nicholas was approachable, friendly, knowledgable and always wanted to help as much as he could.

Sales
Dear Mrs Game, Thank you very much for your 5 star review and lovely feedback on Darren and the team. We hope that you are enjoying your new BMW and we looking forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Extremely satisfied. The staff were brilliant and not pushy at all.

Sales

Information was clear and concise. Staff were friendly and accommodating.

Sales
Dear Mr Fraser, Thank you for taking the opportunity to review your recent BMW purchase from the team here in Bury St Edmunds. I am delighted to read your comments about the team which are greatly appreciated by us all. We hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business