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ABOUT LANCASTER BURY ST EDMUNDS.

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X Event

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The new BMW Protonic Colours

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Auto Express reveals the ‘striking new BMW i5 electric saloon car to take on Tesla’

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The 2017 BMW 5 Series is crowned the What Car? Car of the Year

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Car Magazines ‘BMW M760Li xDrive V12 (2017) review’

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“BMW i driverless tech to reach wider range from 2021” by Autocar

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BMW at the Consumer Electronics Show 2017

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Car Magazine review the BMW X5 M (2017)

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“BMW HoloActive Touch holographic interior concept revealed” by Auto Express

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‘530e hybrid joins new BMW 5 Series range’ by Auto Express

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BMW Approved Used Cars

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New BMW M550i xDrive announced

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New BMW 5 Series 2017 review

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Five reasons to buy a BMW 2 Series

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Upgraded 2017 M Performance parts revealed for the BMW 5 Series

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Top Gear favourite aspects of the 700bhp BMW M4R

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The BMW M240i will put a “big smile on your face”: The Independent

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Auto Express reviews the BMW 340i

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New BMW 5 Series specifications announced

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Top Gear count down “17 Special Edition BMW M3s and M4s”

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Auto Express reviews the BMW M140i

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New 2017 BMW 5 Series official photos finally revealed!

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BMW X2 revealed in concept form at Paris Motor Show

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Auto Express reviews the BMW M240i Convertible

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2016 BMW i8: Review

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2016 BMW M4 Coupe review

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Autonomous cars to be in production by 2021

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What Car? give 7 reasons why you should buy the BMW X1

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BMW i8 Autocar long-term test review: from supercar to zero-emissions

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2016 BMW 4 Series 440i reviewed by WhatCar?

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IBTimes UK rate the BMW M2 as ‘the best car of 2016 so far’

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Top Gear discuss the stunning 2002 Turbo Hommage Concept

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What Car? discuss the highly anticipated 2017 BMW 5 Series

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Fully Electric BMW 3 Series Coming Soon

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M Performance Accessories for the BMW M2

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Autocar list their Top 5 greatest BMW’s of all time

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“BMW Group Future Experience is Tailor-made for Tomorrow”: GQ.com

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BMW – Next 10 Years?

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BMW Group: THE NEXT 100 YEARS.

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Job Vacancy at Carrs BMW

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The 3 Series Gran Turismo is due to upgrade in 2017

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Top Gear: ‘The greatest BMW concept cars’

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“BMW’s new i8 paint-job range” by Top Gear

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Job Vacancy at Carrs BMW

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The BMW M4 GTS gets a 5 star review from AutoExpress

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The new BMW i3 94Ah

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BMW 7 Series: Laserlight

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Upcoming Events

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BMW named as the featured marque at the 2016 Goodwood Festival of Speed.

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Auto Express review the new BMW M2 Coupé

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“The London Symphony Orchestra in cooperation with BMW performs its fifth annual free concert in Trafalgar Square.”

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Top Gear discuss the ‘future of BMW’ in electric automotives

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“Updated BMW 3 Series GT spied in testing”: Autoexpress.co.uk

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Carrs Easter Opening Times

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“BMW Vision the next 100 years, to celebrate brand’s centenary”: Autoexpress.co.uk

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BMW 3 Series Touring wins the 'Auto Express Test'

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What Car?: "2016 BMW M3 Competition Pack Review"

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“New BMW 7 Series M760Li xDrive V12 revealed” by Autocar

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The Telegraph: is the BMW 330e the ‘best plug-in hybrid so far’?

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Auto Express: New 2018 BMW 3 Series spotted for the first time

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The Independent: BMW M2 Coupé revealed

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We Want Your BMW

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BMW i8 goes mirrorless in clever CES 2016 concept

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How to choose the right BMW X1

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Why the BMW i8 is the sports car everyone wants

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BMW Sales Executive Vacancy.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Iain Jaynes

Sales Manager

Sam Leland

Used Car Sales Manager

Marc Haines

Aftersales Manager

James Bullivant

Retail Manager

Nik Key

Retail Manager

Mike Maguire

Parts Manager

Dave Clarke

Sales Executive

Lisa Tuffin

Sales Executive

Sam Farrington

Service Advisor

Kate Woodward

Service Advisor

Alex Keenan

Service Advisor

Rory Tayler

Product Genius

Emma Bloomfield

Jardine Academy

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

You get to know the people that coordinate the service and, even if some of them change, the standard of quality is always maintained..

Service
Dear Mr Garcia, Thank you very much for your review and feedback of your recent visit. Your comments about the team and quality of service really are greatly appreciated. Kind regards, Andrew Maund, Head of Business

Service was good, but, unusually, they missed their promised completion time ( which was already pretty generous ) by more than half an hour.

Service
Dear Mr Hussey, Thank you for taking the time to review your recent visit to our Aftersales team here in Bury St Edmunds. I am very sorry that on this occasion we missed the completion time agreed. We do all we can to avoid unnecessary delays however I am pleased you found the service received good other than this. Kind regards, Andrew Maund, Head of Business

My request to have four mud flaps fitted to an X1 were carried out without problem and look first class.Very satisfied.

Service
Dear Mr Wildridge, Thank you for your feedback and 5 star review after having the mudflaps fitted to your X1. I am delighted to read that you are pleased with them and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Had my E46 M3 and now my F82 (A C Schnitzer) M4 serviced and repaired by Carrs and subsequently Lancaster. During all this time Matthew Freeman has looked after all my wants and needs to an extremely high standard. Also Phil workshop Technician.

Service
Dear Mr Thompson, Thank you for your 5 star review and feedback of your most recent visit. Your comments about Matthew and the team are greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

Always a good experience. In particular the chap who drives people backwards and forwards to town can't do enough to be helpful. Good to see Theo on the sales team again after his illness.

Service
Dear Mr Cook, Thank you for your 5 star review and feedback, I am delighted you always have a good experience, we are pleased to have Theo back as well! Kind regards, Andrew Maund, Head of Business

Experience was great, just a shame I had to wait a month for an appt.

Service
Dear Ms Houlder-Moat, Thank you for reviewing your recent visit, your further comments not shown regarding the team are greatly appreciated. With regards to the month wait, we sincerely apologise for this. We are currently in the process of a major refit with one of the main objects to create additional workshop capacity which will mean our booking times are reduced significantly. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

disrupted due to refurbishment ,better when complete.

Service
Dear Mr T & J King, Thank you for your 5 star review. We sincerely apologise for the disruption our refurbishment is currently causing, we are trying to keep this to an absolute minimum. However, knowing the final plans, I assure you this will be worth it for all of our customers in the long term and we look forward to you seeing our new facilities when they open mid December. Kind regards, Andrew Maund, Head of Business

Kate and Alex who have dealt with my issues have been great and accommodating towards my busy schedule. The team have always kept me up to date and have been really helpful in resolving the issue.

Service
Dear Mr Slack, Thank you very much for taking the time to feedback on your most recent visit to our BMW aftersales team. Your comments about Kate and Alex as well as the wider team really is appreciated as is your 5 star review. Kind regards, Andrew Maund, Head of Business

Did a great job in the time. They keep in touch and let you know what’s going on.

Service
Dear Mr Bromley, Thank you for your 5 star review, your comments about the service received are all greatly appreciated. Kind regards, Andrew Maund, Head of Business

as above,service is now dropping like a stone

Service
Dear Mr Elers, Thank you for taking the time to feedback on your recent visit. I am very sorry to read that we did not meet our usual high standards on this occasion. Our aftersales manager will be looking into the details of your visit to ensure we work with our team on any training that is required to prevent this in the future. Kind regards, Andrew Maund, Head of Business

Helpful friendly staff

Service
Dear Mrs Sinclair, Thank you for your 5 star review, I am delighted that you found the team both helpful and friendly. Thank you for taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Service very professional and car cleaned. Everything explained

Service
Dear Mrs Ratcliffe, Thank you for your 5 star review and feedback on your recent visit. I am delighted that you found the service received so good, we very much appreciate you letting us know. Kind regards, Andrew Maund, Head of Business

Friendly, efficient.

Service
Dear Mr Della Maestra, Thank you for your 5 star review and feedback on the team here in Bury St Edmunds, this is greatly appreciated by the whole team. Kind regards, Andrew Maund, Head of Business

Car always clean on return helpful staff and willing to help

Service
Dear Mr Shipp, Thank you for your 5 star review and feedback on the service provided by the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent support network with superb customer relations at the local dealer, even though I don't buy new cars from them (Mil discount from Park Lane)

Service
Dear Mr Rundle, Thank you for your 5 star review and feedback on the team here in Bury St Edmunds from your recent visit. I am delighted that you are pleased with the service provided and hopefully we can assist you with your next MINI purchase. Kind regards, Andrew Maund, Head of Business

I had to go through Bmw assist to be able to get my car in for the work required even though it had broken down twice in the last couple of weeks

Service
Dear Mrs Rutty, Thank you for providing feedback on your recent visit, I am sorry to read of the issue that you experienced. This isn't something that I have heard of before so I will be investigating this further with our aftersales manager. Kind regards, Andrew Maund, Head of Business

Vehicle has had a fault for some time but at the moment vehicle is very good BMW have done a mod on egr valve for the second time

Service
Dewar Mr Turner, Thank you for your 5 star review, this is much appreciated by myself and the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

They are always on the ball

Service
Dear Mr Ehren, Thank you for taking the time to leave feedback and a 5 star review after your recent visit. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Extremely helpfull, very efficient in every way. Very happy with the service we received

Service
Dear Mr Hetreed, Thank you for your 5 star review, you feedback is greatly appreciated and will be shared with the team involved. Kind regards, Andrew Maund, Head of Business

All completed on time, all work completed that id asked for and wasn't told that more work costing more money was needed, like previous car manufacturers I have had experience with

Service
Dear Mr Holmes-Smith, Thank you very much for taking the opportunity to review your recent visit to us here in Bury St Edmunds. Your feedback and 5 star review is very much appreciated. Kind regards, Andrew Maund, Head of Business

Staff were very attentive whilst I waited

Service
Dear Mr Bettison, Thank you for taking the time to review your recent visit. Your comments regarding the team are greatly appreciated and will be shared with all involved. Kind regards, Andrew Maund, Head of Business

Car was cleaned inside and out, service book stamped and all checks done.

Service
Dear Dr Marsh, Thank you for taking the time to leave a 5 star review and feedback on our team. This is greatly appreciated by us all and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

problem sorted very efficently

Service
Dear Mrs Whatling, Thank you very much for your 5 star review, I am delighted we were able to resolve your issue efficiently. We look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

I as disappointed by the lack of knowledge and customer service skills from the recent service department team

Service
Dear Mrs Ord, Thank you for taking the time to feedback on your recent visit to us here in Bury St Edmunds. Your comments have been shared with our department managers and team to ensure we are always working to improve the service that we offer. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Anything how ever good can always be improved .I am not in the habit of giving 100%.

Service
Dear Mrs Hudson, Thank you for your review, whilst we can always improve, as a business and more importantly a team, we will always strive for 100% when it comes to our customers. Perfection is very rarely obtained, but we like to think that our customers can see the effort that goes in to making every visit a pleasant and enjoyable one. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very thorough, even noticing I had some cord showing on a tyre right on the inside edge,

Service
Dear Mr Silverman, Thank you very much for your 5 star review and feedback of your recent visit. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

I was happy with the service this time as every thing i asked for was done .

Service
Dear Mr Romero, Thank you for your 5 star review and feedback which constantly allows us to improve the service that we provide. Kind regards, Andrew Maund, Head of Business

Friendly and helpful

Service
Dear Mrs & Mr Rosten, Thank you very much for your review, I am delighted that you found the team polite and helpful, we very much appreciate your feedback. Kind regards, Andrew Maund, Head of Business

Good experience

Service
Dear Mrs Maggs, Thank you for your 5 star review of your recent experience with us here in Bury St Edmunds. We really appreciate your feedback and look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

Polite and efficient service both over the phone and face to face. MOT and Service completed well within the estimated time-frame. Video journey around the car is helpful and reassuring.

Service
Dear Mrs Priestley, Thank you for taking the time to review your latest visit to us here in Bury St Edmunds. I am delighted that you found our teams polite and efficient and I am pleased you enjoyed and found benefit in the video technology that we offer. Kind regards, Andrew Maund, Head of Business

Excellent all round

Service
Dear Mr Steel, Thank you for your 5 star review, I am delighted that you found the service excellent and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything in order and on time

Service
Dear Mr Harnaman, Than you or your 5 star review of your recent visit, this is appreciated by myself and all of the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Everything i asked to be sorted when my car went in for a service was sorted

Service
Dear Mr Flower, Thank you for taking the time to feedback on your recent visit and leave a five start review. This is very much appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

Identifying a fault (a tyre with bulges) required us to leave our car for over six hours. Satisfactorily rectified, but rather slowly

Service
Dear Mr Evers, I am very sorry for the delay that you experienced on this occasion. This is certainly not the service that we look to provide. I will be discussing this with our aftersales manager so that we can ensure this does not happen in the future. Thank you for taking the time to make us aware and we hope to see you again in the future. Kind regards, Andrew Maund, Head of Business

Every thing was fine till I had an engine management light come on when returning home. The problem was dealt with the following day.

Service
Dear Mr Plyer, Thank you for taking the time to review your recent visit. You comments are appreciated by the team and we are always happy to assist. Kind regards, Andrew Maund, Head of Business

Everything went as expected. As usual, polite, helpful and efficient.

Service
Dear Mr Bruce, Thank you for taking the time to review your recent visit to us here in Bury St Edmunds. Your comments about the team are very gratefully received by all of us here. Kind regards, Andrew Maund, Head of Business

Very helpful staff.

Service
Dear Mr Gardiner-Staff, Thank you for your 5 star review and comments regarding the team. We look forward to seeing you back again in the future. Kind regards, Andrew Maund, Head of Business

Lancaster formerly Carrs have always given excellent after sales service

Service
Dear Mr Lee, I am delighted that you continue to be pleased by the service we have provided over the 25 years of owning BMW's. Your comments are greatly appreciated by myself and the whole team. We look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

very helpful

Service
Dear Mr Clarke, Thank you for your 5 star review of your recent visit. I am delighted that you found the team helpful and we look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

Arrived without an appointment late in the afternoon (16:15) with a bulb replacement problem and was dealt with by 17:15, excellent service

Service
Dear Mr Barrett, Thank you for your 5 star review and taking the time to feedback on your recent visit. I am delighted that we were able to assist you promptly with the replacement of your bulb and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent dealer that delivers good customer satisfaction and contact. The staff are very helpful and knowledgeable.

Service
Dear Mr Lindsey, Thank you for your 5 star review and feedback on the team. It is greatly appreciated and will be shared with the team here. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They had to carry out some unexpected work and they were able to explain and justify why it was necessary and importantly, in simple terms.

Service
Dear Mr Grief, Thank you for your 5 star review and feedback on the team. This is greatly appreciated by us all here at Bury St Edmunds. kind regards, Andrew Maund, Head of Business

Service and recall update satisfactory

Service
Dear Professor Frampton, Thank you for your 5 star review of your recent visit to us here in Bury St Edmunds. This is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

I have been buying and having cars serviced at this centre for more than 10 yrs. Due to the reasons given above I have considered looking elsewhere. The car was not fit for purpose when I left the garage. I still had to take the booster pack with me

Service
Dear Mrs Floringer, My sincere apologies that we have not met our usual and expected high standards on your recent visit. I know that Marc Haines our aftersales manager has been discussing the problems experienced on the day and is looking to resolve these for you. Kind regards, Andrew Maund, Head of Business

no issues at all in the service given

Service
Dear Mr Elms, Thank you for your 5 star review, this is greatly appreciated by the team here in Bury St Edmunds and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Kept informed of what was happening and car fixed same day

Service
Dear Mrs Cook, Thank you for your 5 star review, I am delighted that we were able to get your vehicle fixed and back on the road the same day. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

People were polite and helpful

Service
Dear Mr O'Hallorren, Thank you for your 5 star review and feedback on the team here in Bury St Edmunds. I will ensure that the team are made aware of your comments and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

When I bought the car I asked for it to be registered in my wife’s name, it wasn’t. When I recently booked it in to have the tyres checked I advised that the registration number was now P55TRY. When I arrived they still had that number on my old car

Service
Dear Mr Thompson, I am very sorry to read of your frustration on your recent visit to us. I know that Marc Haines our aftersales manager is in contact with you to ensure that this is resolved. Kind regards, Andrew Maund, Head of Business

I was looked after very well by all the staff at Bury St Edmunds

Service
Dear Mr O'Hara, Thank you very much for your 5 star review and feedback on the service received from the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Would have given 5 stars but I was in a hurry and did explain but I had to wait a while.

Service
Dear Mr Adams, Thank you for taking the time to review your recent visit. My apologies on the delay that you experienced on this occasion. I will be sharing your feedback with the team. Kind regards, Andrew Maund, Head of Business

Quick and efficient service team

Service
Dear Mr Lennard, Thank you for your 5 star review, your feedback on the team is greatly appreciated and will be shared with them. Kind regards, Andrew Maund, Head of Business

No faults that I can think of. Warranty issues all sorted out expect for the entry m-sport illuminated sill plates of which one still does not work. The part is on back order.

Service
Dear Mr Wilson, Thank you for your 5 star review of your recent visit. This will be shared with the team and is very much appreciated by us all. Kind regards, Andrew Maund, Head of Business

All done to time and we got a nice clean car back with the report that the initial repairs worked and a health check on other items particularly where we would not be able to see.

Service
Dear Mr Foreman, Thank you for your 5 star review of your recent visit. Your feedback will be shared with the team here in Bury St Edmunds and is greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

They treat people the same whether you are buying new or used

Service
Dear Mr Humphrey, Thank you for taking the time to review your recent visit. Your 5 star feedback is greatly appreciated by all of the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Darren is a very knowledgeable and friendly person who make you feel at ease throughout the whole process of choosing the right vehicle.

Sales
Dear Mr Tokeley, Thank you for your 5 star review and feedback on Darren and the team. Your comments are greatly appreciated and will be shared with all involved. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

I had arranged a time and date for collection . I did not have to wait around was meet and greeted immediately by David Clark and on leaving felt I knew every thing about the car and the services that BMW provided

Sales
Dear Mr Enticknap, Thank you for your wonderful feedback and 5 star review of David and the team here at BMW in Bury St Edmunds. This is very much appreciated and will be shared with the entire team. I hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

From start to finish, the whole purchase and delivery was smooth, and special.Collection day was exciting and satisfying

Sales
Dear Mr Kerswell, Thank you for your 5 star review and fantastic feedback on the experience. I am delighted to read you enjoyed the handover, this is always the best part of buying a new BMW. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I knew that I would enjoy the experience as soon as I entered the showroom and was offered a coffee. My sales executive (Lisa) is always extremely knowledgeable about the cars and made me very welcome.

Sales
Dear Mr Grant, Thank you for your 5 star review and feedback on Lisa and the team. Your comments will be shared with all involved and are greatly appreciated by us. We hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Long standing client for over 30 years and receive great customer service

Sales
Dear Mr Green, Thank you for your 5 star review, I am delighted to read that you have been a customer of BMW in Bury St Edmunds for over 30 years with great customer satisfaction enjoyed. We look forward to the next 30 with you. Kind regards, Andrew Maund, Head of Business

Very helpful. Not pushy. Very polite staff.

Sales
Dear Mr Ingleton, Thank you very much for taking the time to review your recent new BMW purchase experience with us here in Bury St Edmunds. I am delighted that you found the team help and polite. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Good as usual and much better than nearer dealerships

Sales
Dear Mr Giddings, Thank you for your 5 star review and feedback on the team here in Bury St Edmunds. I am pleased that Dan and the team provided such a memorable service and we hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The staff were extremely helpful, courteous and efficient would recommend without hesitation

Sales
Dear Mr Cook, Thank you for your 5 star review and wonderful feedback on the team, this is greatly appreciated and will be shared with them. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Helpful friendly staff

Sales
Dear Mr Webb, Thank you for taking the time to review your recent BMW purchase from us here in Bury St Edmunds. Your 5 star review and comments about the team are greatly appreciated. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business