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ABOUT LANCASTER BURY ST EDMUNDS.

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Andrew Maund

Head of Business

Iain Jaynes

Sales Manager

Sam Leland

Used Car Sales Manager

Mike Maguire

Parts Manager

Marc Haines

Aftersales Manager

Chris Preacher

Assistant Service Manager

James Bullivant

Retail Manager

Nik Key

Retail Manager

Adam Moss

Sales Executive

Matt Clear

Sales Executive

Anthony Kesterton

Sales Executive

Rory Tayler

Sales Executive

Theo Runham

Sales Executive

Mo Elharrak

Sales Executive and Motability Specialist

Darren Nicholas

Sales Executive

Dan Mabbett

Sales Executive

James Hurst

Workshop Controller

Rachael Newman

Service Administrator

Sam Farrington

Service Advisor

Emma Bloomfield

Service Advisor

Kate Woodward

Service Advisor

Alaric Scott

Parts Advisor

Charles Colton

Parts Advisor

Peter Wardell

Parts Advisor

Aidan Smith

Product Genius

KRISTOFOR COLLEN

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service and care of the vehicle.

Service

Great communication and customer care.

Service

I was a bit apprehensive as to how the service experience would be during Covid. I was very happy to see the measures taken by the folks at St Edmunds. Everyone was wearing masks and there were glass screens installed at the desks so felt very safe.

Service

"Bring it in now", problem (stone in brake disk) dealt with whilst I waited and even cleaned the car.

Service
Dear Mr Medcalf, Thank you very much for your 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I know they will look after my car and give an overall good experience.

Service
Dear Mrs Maggs, Than you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Car runs well and staff were helpful &,friendly.

Service
Dear Mr Wayman, Thank you very much for your 5 star review, this is greatly appreciated by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Service carried out promptly while I waited

Service
Dear Mr Keen, Thank you very much for your 5 star review of your recent visit. This is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

very very helpful on the service desk

Service
Dear Mr King, Thank you very much for your 5 star review, this is greatly appreciated by the team here in Bury St Edmunds and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything done on time & car delivered back to use cleaned & valeted.

Service
Dear Mr Glasswell, Thank you very much for your lovely 5 star review and feedback This is greatly appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

Good communication with Sales and after Sales, knowledgeable on what they are selling and BMW protocols. Nice friendly experience.

Service
Dear Mrs Logie-Simpson Thank you very much for your 5 star review, we really appreciate you taking the time to let us know and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All done on time

Service
Dear Mr Walker, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

A faultless service was provided

Service
Dear Mr Horsburgh, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Problem was solved on the same day and additional things i.e. tyres, brakes etc were checked and reported on by video

Service
Dear Mr Van Doorn, Thank you very much for your review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

the team there are always helpful and professional in addressing any issue.

Service
Dear Mr Hughes, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Loved the video presentation overall very very good

Service
Dear Ms Smith, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Always friendly and professional, can do attitude, Great communication and nothing is too much trouble. The whole team from service advisers, Alfie the technician who looks after my car, James Workshop controller... all first class. Thank you.

Service
Dear Mr Beaumont, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Excellent sales and service. Rory providing a x2 for a test drive.

Service
Dear Mr Peacock, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Service is excellent

Service
Dear Mrs Whitelaw, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The service was completed in the time stated.

Service
Dear Mr Grover, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Efficient and friendly staff.

Service
Dear Mr Mussett, Thank you very much for your 5 star review and feedback on your recent visit. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They sorted the problem quickly and efficiently with great customer service

Service
Dear Mr Taylor, Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

See above

Service
Dear Mr Wilson, Thank you very much for your 5 star review, we appreciate you taking the time to let us know and look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

Good service carried out with an mot Sent service update by video All very helpful

Service
Dear Mr Turner, Thank you very much for your review, this is greatly appreciated and we lok forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Welcoming staff and prompt to deliver servicing of my car

Service
Dear Mr Walker, Thank you for your 5 star review and feedback, this is much appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

No problems and good experience

Service
Dear Mr Lamb, Thank you very much for your wonderful 5 star review of your recent visit, this really is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent service, knowledgable 'Genius' resolved the issues

Service
Dear Mr Parfitt, Thank you very much for your wonderful 5 star review of your recent visit, this really is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Superb service and very helpful

Service
Dear Mrs Milley, Thank you very much for your wonderful 5 star review of your recent visit, this really is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The Covid precautions were well planned and executed. It was reassuring to have the loan car, and my own car on return, sealed with a sanitised label, and a list of the sanitisation processes left inside the car.

Service
Dear Dr Axon, Thank you very much for your feedback on the team and our covid precautions, this is hugely appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

everyone was nice and polite.

Service
Dear Mr Palmer, Thank you for your review, I am pleased that you found the team to be nice and polite. Kind regards, Andrew Maund, Head of Business

All works completed as agreed on time

Service
Dear Mr Chester, Thank you for your 5 star review of your recent visit, this is hugely appreciated by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Nice coffee, good service

Service
Dear Mr Brash, Thank you very much for your 5 star review, this is hugely appreciated and we are pleased that you enjoyed the coffee. Kind regards, Andrew Maund, Head of Business

Excellent service and pleased to see the valeting is back

Service
Dear Mrs Mackay, Thank you for your wonderful 5 star review, we are also delighted to be able to offer our complimentary valeting service again. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

Lovely staff

Service
Dear Mr Bridges, Thank you very much for your wonderful 5 star review and comments about the team. Kind regards, Andrew Maund, Head of Business

see above

Service
Dear Dr Andersson, Thank you for your review of your recent visit. I assure you that your further comments have been read and shared with our team. Kind regards, Andrew Maund, Head of Business

Good service, have no complaints

Service
Dear Mr Sanders, Thank you for your 5 star review of your recent visit, this is greatly appreciated by the team and we look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

Years of experience

Service
Dear Mr Mallinson, Thank you for your review of your recent visit, this is greatly appreciated by the team and we look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

because they always give good service

Service
Dear Mrs Lang Thank you very much for your 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards Andrew Maund, Head Of Business

Car was in for mot which had been delayed because of Corvid. It was collected from me at the agreed time and returned later the same day. Clean inside and out.

Service
Dear Mr Everson, Thank you very much for your 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards Andrew Maund, Head Of Business

Excellent engineering and service

Service
Dear Mr Newman Thank you very much for your 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards Andrew Maund, Head Of Business

All okay including hire car which was brand new.

Service
Dear Mr Barker, Thank you for your 5 star review, your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Helpful and professional staff; everything welnt very smoothly despite the constraints due to Covid19.

Service
Dear Mr Green, Thank you for your 5 star review, your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Helpful dealership

Service
Dear Mr Wells, Thank you very much for your 5 star review, we greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Once you are actually in touch with the staff at the dealer site (Lancaster Bury St Edmunds), the service is excellent.

Service
Dear Mr Hussey, Thank you for your review, all feedback is taken and feed into the appropriate channels and I assure you that you comments in the full survey have been passed on. Kind regards, Andrew Maund, Head of Business

Excellent, couldn't have asked for more. Very impressed with their attitude and service.

Service
Dear Mr Coombe, Thank you very much for your wonderful 5 star review and feedback, your fantastic comments are hugely appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

Excellent service

Service
Dear Mr Lindsey, Thank you very much for your 5 star review of your recent visit. The team and i greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Service was fine and completed on time

Service
Dear Mr Bishop, Thank you very much for your review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Made to feel welcome and kept posted during the work.

Service
Dear Mr Harper, Thank you very much for your fantastic 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They always look after me

Service
Dear Mr Ivanov, Thank you very much for your fantastic 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Fantastic service from the team at Bury ST Edmunds

Service
Dear Mr Murray, Thank you very much for your fantastic 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Scored on the basis of the experience of restrictions due to covid environment. Pleasantly surprised at short lead time for booking in and work was carried out efficiently and on a timely basis. I was kept fully up to date of any issues.

Service
Dear Mr Mitchell, Thank you very much for your review of your recent visit, we very much appreciate you taking the time to let us know. Kind regards, Andrew Maund Head of Business

Impressed with Covid protection measures at Lancaster and car returned clean and sanitized.

Service
Dear Mrs Pycraft, Thank you for your 5 star review and feedback. The team are working hard to ensure customer safety with regards to Covid so we appreciate you letting us know. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

COMPLETELY SATISFIED WITH EFFICIENT PLEASANT SERVICE

Service
Dear Mr Jones, Thank you very much for your lovely 5 star review and feedback. The team and I greatly appreciate this and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Absolutely no problems in booking in and garage kept to promised completion time

Service
Dear Mr O'Donoghue, Thank you very much for your 5 star review and feedback, the team and I greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

The whole process was pretty smooth and Dan kept me fully informed throughout with what was happening.

Sales
Dear Mr Carson, Thank you very much for taking the time to review and feedback on your recent experience. We greatly appreciate you taking the time to let us know and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

I was buying an upgraded version of the vehicle I previously had so we had a quick handover got me set-up which was all I required.

Sales
Dear Mrs Collier, Thank you very much for taking the time to review and feedback on your recent experience. We greatly appreciate you taking the time to let us know and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The process of reaching the desired specification was faultless and professionally handles by Darren Nichols as was the delivery and hand over of my new vehicle. I find it reassuring to receive calls from him to enquire how I am getting on with it.

Sales
Dear Mr Virciglio, Thank you very much for your wonderful 5 star review regarding Darren and the team, this is greatly appreciated and we hope that you are enjoying your newest BMW. Kind regards, Andrew Maund, Head of Business

The whole process was fantastic

Sales
Dear Mr Curtis, Thank you very much for your wonderful 5 star review regarding Theo and the team, we really appreciate you letting us know and hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Excellent communication from the salesman Dan Mabbett who was really helpful and kept me updated and informed all the way through the process.

Sales
Dear Mr Neal, Thank you very much for your 5 star review, your feedback is hugely appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Efficient and knowledgeable staff

Sales
Dear Mr Hall, Thank you very much for your 5 star review, we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Darren explained all the options available to me and went above and beyond to arrange the specific interior option I wanted

Sales
Dear Mrs Elvin, Thank you very much for your wonderful 5 star review and feedback on Darren and the team. This is hugely appreciated and we hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

It just a brilliant car

Sales
Dear Mr Humphrey, Thank you very much for your 5 star review, this is greatly appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Our purchase went very smoothly, in spite of these difficult times. Again, Mo and the sales staff were excellent.

Sales
Dear Mrs Dye, Thank you very much for your 5 star review and feedback on Mo and the team. We really appreciate you taking the time to let us know and we hope you are enjoying your 6th BMW from us here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

very helpful sales person

Sales
Dear Mr Beckett, Thank you very much for taking the time to review your recent purchase from us here in Bury St Edmunds. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The attention to detail in sorting the build spec was very helpful, hand over was very good considering the current situation.

Sales
Dear Mr Aldridge, Thank you very much for your 5 star review, we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

It's due to Darren Nicholas , he explained everything to us and kept us informed . He was very helpful and kind . Also I know if I've any questions he will always be there to answer them.

Sales
Dear Mr Barker, Thank you for your wonderful 5 star review of Darren and the team here in Bury St Edmunds. We hope you are enjoying your latest BMW and we look forward to seeing you soon. Kind regards, Andrew Maund, Head of Business

Excellent customer service!

Sales
Dear Dr Hughes, Thank you very much for your wonderful 5 star review, this is greatly appreciated by Darren, myself and the team. We hope that you are enjoying your latest BMW. Kind regards, Andrew Maund, Head of Business

Efficient friendly sercice with covid safety rules enforced

Sales
Dear Mr Williams, Thank you very much for your wonderful 5 star review and feedback on your recent purchase. Your comments are hugely appreciated by the entire team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Bought several vehicles from them in the past and they have never disappointed.

Sales
Dear John, Thank you for you wonderful 5 star review. It was a pleasure to see you again, you know where Theo and I are if you need anything at all. We hope you are enjoying your latest BMW. Kind regards, Andrew

Excellent service received throughout our purchase from Theo who spent time answering all our questions on several different occasions. The handover was very informative - the 'tech guru' explained all the gadgets etc in easy to understand language.

Sales
Dear Mrs Humphreys, Thank you very much for your wonderful 5 star review and feedback on your recent purchase from Theo and our product geniuses. Your comments are hugely appreciated by the entire team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

All staff were professional, well-trained and attentive and rose to the occasion.

Sales
Dear Dr O'donovan, Thank you for your wonderful review and taking the time to feedback on your recent visit. It was, as always, a pleasure to see you and we hope that you are enjoying your fabulous new BMW. We look forward to seeing you soon. Kind regards, Andrew Maund, Head of Business

I had a great sales rep who walked me though everything

Sales
Dear Miss Vittles, Thank you very much for your wonderful 5 star review and feedback on your recent purchase. Your comments are hugely appreciated by the entire team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business