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ABOUT LANCASTER BURY ST EDMUNDS.

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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All Exclusive Event

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The New BMW 3 Series and Z4 launch.

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BMW XDRIVE UPGRADE EVENT.

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Nearly New Event

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Festive Opening Hours

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Lapland Christmas Competition

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BMW Help: Recalls

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The new BMW Protonic Colours

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Auto Express reveals the ‘striking new BMW i5 electric saloon car to take on Tesla’

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The 2017 BMW 5 Series is crowned the What Car? Car of the Year

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Car Magazines ‘BMW M760Li xDrive V12 (2017) review’

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“BMW i driverless tech to reach wider range from 2021” by Autocar

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BMW at the Consumer Electronics Show 2017

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Car Magazine review the BMW X5 M (2017)

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“BMW HoloActive Touch holographic interior concept revealed” by Auto Express

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‘530e hybrid joins new BMW 5 Series range’ by Auto Express

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BMW Approved Used Cars

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New BMW M550i xDrive announced

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New BMW 5 Series 2017 review

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Five reasons to buy a BMW 2 Series

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Upgraded 2017 M Performance parts revealed for the BMW 5 Series

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Top Gear favourite aspects of the 700bhp BMW M4R

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The BMW M240i will put a “big smile on your face”: The Independent

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Auto Express reviews the BMW 340i

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New BMW 5 Series specifications announced

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Top Gear count down “17 Special Edition BMW M3s and M4s”

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Auto Express reviews the BMW M140i

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New 2017 BMW 5 Series official photos finally revealed!

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BMW X2 revealed in concept form at Paris Motor Show

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Auto Express reviews the BMW M240i Convertible

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2016 BMW i8: Review

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2016 BMW M4 Coupe review

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Autonomous cars to be in production by 2021

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What Car? give 7 reasons why you should buy the BMW X1

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BMW i8 Autocar long-term test review: from supercar to zero-emissions

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2016 BMW 4 Series 440i reviewed by WhatCar?

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IBTimes UK rate the BMW M2 as ‘the best car of 2016 so far’

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Top Gear discuss the stunning 2002 Turbo Hommage Concept

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What Car? discuss the highly anticipated 2017 BMW 5 Series

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Fully Electric BMW 3 Series Coming Soon

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M Performance Accessories for the BMW M2

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Autocar list their Top 5 greatest BMW’s of all time

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“BMW Group Future Experience is Tailor-made for Tomorrow”: GQ.com

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BMW – Next 10 Years?

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BMW Group: THE NEXT 100 YEARS.

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Job Vacancy at Carrs BMW

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The 3 Series Gran Turismo is due to upgrade in 2017

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Top Gear: ‘The greatest BMW concept cars’

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“BMW’s new i8 paint-job range” by Top Gear

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Job Vacancy at Carrs BMW

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The BMW M4 GTS gets a 5 star review from AutoExpress

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The new BMW i3 94Ah

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BMW 7 Series: Laserlight

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Upcoming Events

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BMW named as the featured marque at the 2016 Goodwood Festival of Speed.

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Auto Express review the new BMW M2 Coupé

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“The London Symphony Orchestra in cooperation with BMW performs its fifth annual free concert in Trafalgar Square.”

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Top Gear discuss the ‘future of BMW’ in electric automotives

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“Updated BMW 3 Series GT spied in testing”: Autoexpress.co.uk

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Carrs Easter Opening Times

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“BMW Vision the next 100 years, to celebrate brand’s centenary”: Autoexpress.co.uk

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BMW 3 Series Touring wins the 'Auto Express Test'

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What Car?: "2016 BMW M3 Competition Pack Review"

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“New BMW 7 Series M760Li xDrive V12 revealed” by Autocar

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The Telegraph: is the BMW 330e the ‘best plug-in hybrid so far’?

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Auto Express: New 2018 BMW 3 Series spotted for the first time

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The Independent: BMW M2 Coupé revealed

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We Want Your BMW

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BMW i8 goes mirrorless in clever CES 2016 concept

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How to choose the right BMW X1

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Why the BMW i8 is the sports car everyone wants

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BMW Sales Executive Vacancy.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Meet the team

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Andrew Maund

Head of Business

Iain Jaynes

Sales Manager

Sam Leland

Used Car Sales Manager

Mike Maguire

Parts Manager

Marc Haines

Aftersales Manager

Chris Preacher

Assistant Service Manager

James Bullivant

Retail Manager

Nik Key

Retail Manager

Lee Marsh

Retail Manager

Adam Moss

Sales Executive

James Wells

Sales Executive

Dave Clarke

Sales Executive

Rory Tayler

Sales Executive

Lisa Tuffin

Sales Executive

Theo Runham

Sales Executive

Mo Elharrak

Sales Executive and Motability Specialist

Darren Nicholas

Sales Executive

Dan Mabbett

Sales Executive

Jon Cooper

Corporate Sales

James Hurst

Workshop Controller

Rachael Newman

Service Administrator

Sam Farrington

Service Advisor

Kate Woodward

Service Advisor

Alex Keenan

Service Advisor

Alaric Scott

Parts Advisor

Charles Colton

Parts Advisor

Peter Wardell

Parts Advisor

Emma Bloomfield

Jardine Academy

Aidan Smith

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work was carried out properly

Service
Dear Mr Robertson, Thank you very much for your 5 star review of your recent visit and taking the time to let us know, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Serviced whilst I waited, on time and everything was fine

Service
Dear Mr Entwistle, Thank you very much for your 5 star review of your recent visit. I am delighted that you had a positive experience and we look forward to welcoming you back. Kind regards, Andrew Maund, Head of Business

Excellent Staff

Service
Dear Mr Bowden, Thank you very much for your wonderful 5 star review and comments on the team here in BSE. This is hugely appreciated by us all. Kind regards, Andrew Maund, Head of Business

Updates from staff on a regular basis is reassuring

Service
Dear Mr Robinson, Thank you for taking the time to review your recent visit. I am delighted that you had a positive experience and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Brake pads changed, driven into town and picked up and car washed and cleaned brilliant

Service
Dear Mr Vincent, Thank you very much for taking the time to review your most recent visit. I am delighted to read of your positive experience and I am pleased that you took advantage of our collection and delivery service into the town. Kind regards, Andrew Maund, Head of Business

Required work was done in a timely manner at the quoted price in a professional manner

Service
Dear Mr Watkin, Thank you very much for your 5 star review of your recent visit. This is greatly appreciated by myself and the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Prompt and efficient servicing and MOT. Any minor issues efficiently dealt with by the highly professional After Sales Manager.

Service
Dear Mr Dixon, Thank you very much for your 5 star review, the team and I greatly appreciate this and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

From booking my appointment, through to collecting my courtesy car, and then collecting my car at the end of the day, the experience was easy, very friendly, professional and helpful.

Service
Dear Mrs Paxton, Than you very much for your 5 star review and wonderful feedback on your experience prior to and during your recent visit. Kind regards, Andrew Maund, Head of Business

The staff are always so professional and friendly.

Service
Dear Mrs Thorn, Thank you very much for your wonderful 5 star review of your recent visit. I am delighted to read you found the team professional and friendly and we do appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

I went to Lancasters in Bury St. Edmunds as I had not had a very good experience with Cooper's of Ipswich. Lancasters were much better!

Service
Dear Mr Arthey, Thank you very much for your 5 star review of your most recent visit. I am delighted that you had a positive experience and we hope that we see you again in the future. Kind regards, Andrew Maund, Head of Business

Price quoted for work was half price of actual invoice originally presented . Service section had to adjust bill to correct amount after I challenged it .

Service
Dear Mr Gray, Thank you for taking the time to review your recent visit. As you know, our contact centre quoted you the wrong price for the work completed, however when this was pointed our at point of payment we did honour the reduced amount for you. However, please accept my apologies for any inconvenience this may have caused. Kind regards, Andrew Maund, Head of Business

Welcoming environment where I could work effectively while I waited

Service
Dear Mrs Chubb, Thank you for taking the time to review your recent visit. We greatly appreciate your feedback and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Nothing phases the service team.

Service
Dear Mr Zipfel, Thank you very much for your 5 star review of your most recent visit. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Ease to deal with

Service
Dear Mr Sharman, Thank you very much for your review, we appreciate you taking the time to feedback on your experience. Kind regards, Andrew Maund, Head of Business

Took too many visits to identify a sensor problem which we had highlighted as a probable sensor problem on day 1. You wanted the car for a whole day which we allowed for. You "fixed" it in an hour and the "fix" failed inside 6 miles.

Service
Dear Mr Blazey, Thank you for taking the time to feedback on your most recent visit. I am very sorry to read of the less than satisfactory experience on this occasion. Marc Haines our aftersales manager will be contacting you to discuss this in more detail. Kind regards, Andrew Maund, Head of Business

Efficient and took time to explain what was carried out

Service
Dear Mr Jones, Thank you very much for your 5 star review of your most recent visit. I am delighted that you had a great experience and we appreciate you taking the time to make us aware. Kind regards, Andrew Maund, Head of Business

Nothing is to much trouble

Service
Dear Mr Stevens, Thank you very much for your 5 star review of your most recent visit to us here in Bury St Edmunds. We really appreciate your feedback and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

From the moment of booking a test drive of the new Z4, to the moment of picking it up, and beyond, the Sales Executive at Lancaster Bury St. Edmunds was extremely helpful, courteous, and considerate, and made the process an enjoyable one.

Service
Dear Mrs Morris, Thank you very much for your wonderful 5 star review and feedback on your purchase experience. I am delighted you enjoyed the experience and we hope that you are enjoying your new Z4. Kind regards, Andrew Maund, Head of Business

Polite and friendly staff, work satisfactorily completed in the time allotted. Cost exactly as stated.

Service
Dear Mr Crooke, Thank you very much for your 5 star review and lovely feedback on the team and experience during your visit. This is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Very good vs. extremely frustrated last year when I received a welcomed phone call to suggest an pre 'end of warranty check' for any faults, only to be told when I accepted that there was no room at all to fit me in prior to the expiry!

Service
Dear Mr Hicks, Thank you very much for your 5 star review of your recent visit. I am delighted that you have seen the benefits of the additional team members we have recruited bringing down our booking time significantly. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Fairly to very but you dont have anything between.

Service
Dear Mr Dark, Thank you for taking the time to review your recent visit. I am very sorry that we didn't meet the standards expected on this visit. We will use your valued feedback to work with our team to improve on the areas highlighted. Kind regards, Andrew Maund, Head of Business

Very much improved since my last visit, both with the booking & the actual service appointment -more professional! Customer service much improved - it even felt that the customer was important to them, how it should be with a marquee brand.

Service
Dear Mr Gray, Thank you very much for your wonderful 5 star review and feedback. We are only able to keep improving from the feedback that we receive in these surveys so we greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Job completed on car as expected, no pressure for anything further

Service
Dear Muss Chinn, Thank you very much for taking the time to feedback on your recent visit. Your 5 star review really is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

all okay except I never received a call back when I asked about how to pair mobile device apart from that good.

Service
Dear Mr Mutimer, Thank you very much for taking the time to review your recent visit. I am sorry that you did not receive a call regarding your mobile pairing, one of the team will be calling you this morning to discuss this. Kind regards, Andrew Maund, Head of Business

Always cheerful helpful etc

Service
Dear Mr Chapman, Thank you very much for your lovely feedback on the team and 5 star review of your recent visit. This is very much appreciate by us all here at Lancaster Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Because had bad experience with them. They kept offering me a courtesy car bmw 1 series where i don't even like and i didn't want a courtesy car.

Service
Dear Mr Viciulis, I am sorry to read that you were unhappy with your recent experience. Our aftersales manager will be making contact directly to discuss this. Kind regards, Andrew Maund, Head of Business

Work done exactly as requested. Car cleaned and sparkling when returned.

Service
Dear Mr Bird, Thank you very much for your 5 star review of your recent visit. I am delighted that you were pleased with the valet and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

MOT done quickly while I waited. Good and welcome coffee and biscuits!

Service
Dear Mr Walker, Thank you for your 5 star review, I am pleased you had a great experience and I hope you enjoyed the coffee and biscuits. Kind regards, Andrew Maund, Head of Business

everything completed on time and this time I chose to wait rather than return home. The refreshment area is a pleasure as is the ambience for sitting comfortably. The high tables and chairs allowed me to do some work on my laptop.

Service
Dear Mrs Mackie, Thank you very much for taking the time to review your most recent visit. I am delighted that you were able to take advantage of our new customer waiting area and that you enjoyed the experience. Kind regards, Andrew Maund, Head of Business

Very efficient people to deal with.

Service
Dear Mr Lummas, Thank you very much for your review, I am delighted that you were pleased with the experience and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Uncomplicated focused service. Just what's needed.

Service
Dear Mr Maley, Thank you very much for your 5 star review of your recent visit, I am delighted that you were pleased with the service that you received. Kind regards, Andrew Maund, Head of Business

Problem still not resolved

Service

For service very good but trying to get a test drive in an advertise car very difficult.

Service
Dear Mr Elvin, Thank you for your review of your recent visit. I am sorry that you experienced an issue with arranging a test drive. One of our team will be in contact today to see if we can assist with this further. Kind regards, Andrew Maund, Head of Business

As previous excellent service and a friendly environment.

Service
Dear Mr Sale, Thank you very much for your 5 star review, this is greatly appreciated and I am pleased you were pleased with the service and environment. Kind regards, Andrew Maund, Head of Business

Because I expect a car to be fit for purpose not spend loads of time in the garage being told it's been fixed, given back the keys& getting the car handed back to me than the same fault reappears before I even pull Offforecourt 2 work cards in 1 day

Service
Dear Mr Marriner, I am very sorry to read of the issues that you have experienced. We will be making contact with you directly today to discuss this in more detail. Kind regards, Andrew Maund, Head of Business

Katie explained the work to be carried out and asked if we had anything else to resolve. Lisa, our Sales Executive, came over to see how we were keeping and the Reception Staff were welcoming with drinks. Car well serviced and cleaned inside and out

Service
Dear Mrs Wilson, Thank you very much for your 5 star review and comprehensive feedback on your recent visit. This is hugely appreciated by the entire team in sales and aftersales and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Second to none

Service
Dear Mr Kelly, Thank you very much for your 5 star review, I am delighted that you found the experience a good one. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

In the main I have been satisfied however from time to time there are things that have let them down both on the Sales and the Service side.

Service
Dear Mr Lord, Thank you very much for taking the time to review your recent visit. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Great service, easy to deal with and do a great job

Service
Dear Mr Hudson, Thank you very much for your 5 star review, I am delighted you were pleased with the service and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Efficient and polite.

Service
Dear Mr Hilditch, Thank you very much for taking the time to feedback on your recent visit, we greatly appreciate your 5 star review and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

No issues at all, efficient.

Service
Dear Mr Bell, Thank you very much for taking the time to review your recent visit, this is much appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Went in with specific requirements at very short notice vehicle was seen work was carried offers of cups of coffee and tea were free flowing very comfy surroundings too Car as always returned clean a with a showroom shine too the gleem

Service
Dear Mr Silverman, Thank you very much for your wonderful 5 star review of your recent visit, great to see you as always. Kind regards, Andrew Maund, Head of Business

The staff you have there are excellent and need to be recognised for their consistent good work. Matt Clear and Sam Leyland have always looked after my and my wife's needs for our cars. Please pass our thanks to them!

Service
Dear Mr Bowden, Thank you very much for your wonderful review. I can assure you that the team will be made aware of your feedback and recognised accordingly. We very much appreciate you taking the opportunity to let us know. Kind regards, Andrew Maund, Head of Business

Excellent service

Service
Dear Mr Mulley, Thank you very much for your 5 star review, I am delighted that you found the service excellent and appreciate you taking the time to make us aware. Kind regards, Andrew Maund, Head of Business

Car picked up from house, serviced and paid via phone call, car re-delivered. Very good arrangement

Service
Dear Mr Heimel, Thank you very much for your 5 star review, I am delighted you experienced the benefit of our collection and delivery service. We look forward to assisting you again in the future. Kind regards, Andrew Maund, Head of Business

Despite the fact that the final bill was higher than I had anticipated, the work was done efficiently. I had no suspicion that the battery was virtually exhausted but to change it before winter starts was absolutely right.

Service
Dear Dr Axon, Thank you very much for your 5 star review of your recent visit and the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very satisfied, the young lady ( Emma ) who handled my problem was very knowledgeable with the computer system and put it right very quickly. She also took time to explain how the system worked.

Service

There was an issue but it was resolved without fuss, and very fairly.

Service
Dear Mr Neall, Thank you for taking the opportunity to review your recent visit. I am delighted we were able to resolve your issue on the day and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Dealt with problem quickly and efficiently keeping me informed on progress of warranty part from Germany

Service
Dear Mr Clegg, Thank you for taking the opportunity to review your recent visit, this is greatly appreciated by myself and the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Work carried out to high standard accompanied by courteous service.

Service
Dear Mr Sparkes, Thank you very much for your 5 star review of your most recent visit, this is greatly appreciated by myself and the team. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent Service

Service
Dear Mr Spampanato, Thank you very much for your 5 star review, this is greatly appreciated by myself and the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

'Health check' was a bit of paper with the tyre depths. Nothing more. Normal video check not available so they could have said more?

Service
Dear Mr Snow, Thank you for taking the time to review your most recent visit. Please accept my apologies that you didn't get a CitNow on this occasion, I will be taking this up with our team. Kind regards, Andrew Maund, Head of Business

The visit was for 2 reported problems. One re-occurred minutes after leaving the Service area. However I imagine the problem may not be easy to solve so it may not be their fault.

Service
Dear Mr Pearson, Thank you for taking the time to review your recent visit. I am sorry to read of your experience when you left the dealership. Chris Peacher our Service Manager will be contacting you today regarding this. Kind regards, Andrew Maund, Head of Business

Handled my problem to my complete satisfaction

Service
Dear Mr Baker, Thank you for your 5 star review, I am delighted that you were completely satisfied, thank you for letting us know. Kind regards, Andrew Maund, Head of Business

Service work carried out on time.

Service
Dear Mrs Wheeler, Thank you very much for taking the time to review your recent visit. We very much appreciate the 5 star review and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Car was done while I waited but a loan car was also available if required.

Service
Dear Mr Bowyer, Thank you very much for your 5 star review of your recent visit, we greatly appreciate you taking the time to make us aware. Kind regards, Andrew Maund, Head of Business

always do exactly what they say , on time and no fuss

Service

Slick start to finish

Service
Dear Mr Morris, Thank you very much for your 5 star review of your recent visit to us. I am delighted you were pleased with the service and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Would have given 5 stars but this was the first service so imagine there wasn't that much to do.

Service
Dear Mrs Upton, Thank you very much for your review of your recent visit. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The car was booked in and seen to very efficiently

Service

Efficiently carried out

Service
Dear Mr Lamb, Thank you very much for your 5 star review, we really appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Would normally be a 5 star rating but I am a bit disappointed that when I collected the new car I noticed that the tow bar cover from front of vehicle was missing and I cannot be located so now I have to wait until the beginning of November to get it

Service

as above

Service
Dear Mr Miller, Thank you very much for your review of your recent visit. This is much appreciated by us all here at Lancaster in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

The team we're courteous and responsive. They also gave me a complementary lift to my place of work and picked me up when my car was ready for collection.

Service
Dear Mrs Pons, Thank you very much for your 5 star review of your most recent visit to us here in Bury St Edmunds. I am delighted you were pleased with the service and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Didn't receive video of MOT this time ?

Service
Dear Mr Morgan, Thank you for your review of your recent visit. I am very sorry that you did not receive a video of the work, I will investigate this with our team. Kind regards, Andrew Maund, Head of Business

Great people

Service
Dear Mrs Key, Thank you very much for your 5 star review of your recent visit and comments about the team. This is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Dan Mabbett has always been a polite and attentive salesman and he is a credit to Lancasters.

Service
Dear Mr Upton, Thank you very much for your 5 start review of your recent BMW purchase from Dan and the team here in Bury St Edmunds. We hope that you are enjoying your new BMW and look forward to welcoming you back soon. Kind regards, Andrew Maund, Head of Business

Good customer service and attention. Prompt, on time, servicing and attention to detail.

Service
Dear Mr Ling, Thank you very much for your 5 star review of your recent visit to our BMW aftersales team. I am delighted that you had a positive experience and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Kate, on Service Reception was friendly helpful and efficient. A model for others to follow perhaps

Service
Dear Mr Hallinan, Thank you for your 5 star review and feedback on Kate and the team here in Bury St Edmunds, this is greatly appreciated by us all and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Work completed satisfactorily

Service
Dear Mrs Rickard, Thank you very much for your 5 star review on your recent visit, myself and the team greatly appreciate your feedback. Kind regards, Andrew Maund, Head of Business

First class service as usual and issue sorted.

Service
Dear Mr Woolven, Thank you very much for your 5 star review and lovely feedback on your recent visit. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

I have been driving cars for 55years now and have never had to have brake pads and discs on a car ever at 48,000 miles.I would have expected a quality car like B.M.W.to be lower maintainance than this.Also the cost of the replacements were expensive.

Service
Dear Mr Ford, Thank you for your feedback on your recent visit. I am pleased that you were well looked after by the team as mentioned in your full survey. I am sorry that you felt the cost was expensive on this occasion. Kind regards, Andrew Maund, Head of Business

Great facilities & swift service.

Service

Professional service from start to finish. Couldn't have asked for more and they have restored my faith in BMW main dealers.

Service
Dear Mr Phillips, Thank you for your lovely 5 star review, I am delighted that we were able to restore your faith in the BMW main dealer network and we look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

Good service, nice helpful people

Service
Dear Mr Brash, Thank you very much for your 5 star review of the team and service received here in Bury St Edmunds, this is greatly appreciated by us all and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

very satisfying to have an accessory fitted to my car properly and to have it for my collection that same day.

Service
Dear Mr Mountford, Thank you very much for your 5 star review of your recent visit to our aftersales team here in Bury St Edmunds. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

The gentleman who checked me in (Alex) was so helpful. I explained that I was intending to wait for the car, but did need to be at work as soon as possible. He said he would see what he could do. Nothing was too much trouble.

Service
Dear Mrs Houlden, Thank you very much for your 5 star review of your most recent visit to us here in Bury St Edmunds. Your comments about Alex and the process is greatly appreciated by us all and we look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

Efficient service, provided transport and had car ready on time

Service
Dear Mrs Steele, Thank you very much for your 5 star review and taking the time to provide us with your feedback. This is greatly appreciated by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Just very expensive. Seemed to get service for a vehicle check ad well as major service which is all I was after really. Lovely people, loved being able to wait. Was a bit longer than 2 hours but imagine that was because had MOT at same time.

Service
Dear Dr Head, Thank you for your 5 star review and valuable feedback of your recent visit, this is great appreciated by myself and the entire team. Kind regards, Andrew Maund, Head of Business

As i work for Jardine motors i decided to take the trip from Chelmsford to Bury to get my car serviced to save a few £. Couldn't have been more impressed at the service, only was there 2 hours and had a massive service and a wash. Really pleased.

Service
Dear Mr Campion, Thank you for the 5 star review, I am delighted we were able to assist you so well after you took the time to visit us from Chelmsford. Kind regards, Andrew Maund, Head of Business

Always excellent service

Service
Dear Mr Montague, Thank you very much for your 5 star review, I am delighted that you found the service excellent and we appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Car returned quickly I cleaned

Service
Dear Mrs Ratcliffe, thank you very much for your 5 star review, this is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Never got the fault rectified So have had to rebook car in

Service

The booking process is far too difficult. I do not want to speak to a call centre... I want to speak to the on-site service people. I opted to do an online booking and this all had to be redone when I arrived on site. A complete waste of time !!

Service
Dear Mr Parsons, Thank you for taking the time to review your recent visit. I am of course sorry to read your comments about the experience on this occasion. Marc Haines our aftersales manager has made contact separately to discuss this with you further. Kind regards, Andrew Maund, Head of Business

Always professional and communicate before work is carried out.

Service

Rory, Top Bloke!

Service
Dear Mr Ward, Thank you for your 5 star review and feedback on Rory, this is greatly appreciated and we hope you are enjoying your amazing new BMW X3M. Kind regards, Andrew Maund, Head of Business

A far more professional and courteous experience than I have received elsewhere

Service
Dear Mr Rosten, Thank you very much for you 5 star review and feedback on the team and new site. It is always a pleasure to chat with you when you come in and I look forward to seeing you on your next visit. Kind regards, Andrew Maund, Head of Business

Could have been a 5. Everything was fine but after having my car a week because of logistics of me dropping and collecting, it would have been nice if thew car could have been cleaned and a call to ask if I wanted one of the broken dash vents fixed

Service
Dear Mr Harris, Thank you for your review and feedback which is greatly appreciated. I will be sending you a separate email with regards to your comments about the valet and vents to see if I cant resolve this for you. Kind regards, Andrew Maund, Head of Business

Booking in and drop off collection all very good.

Service
Dear Mr Harrowven, Thank you very much for your review of your recent visit, we greatly appreciate you taking the time to do this. Kind regards, Andrew Maund, Head of Business

I was happy with the work done but they offer a lift and pick up service into the town centre and I was left waiting for over an hour to be picked up after being called. I am in my mid seventies and have difficulty standing for long periods.

Service
Dear Mr Scott, Thank you for your time taken to complete this survey. Please accept my sincere apologies for the delay that you experienced on the day. I have also this afternoon emailed you directly to discuss this further. Kind regards, Andrew Maund, Head of Business

Excellent service in pleasant surroundings.

Service
Dear Mr Lindsey, Thank you very much for your 5 star review and feedback on the team and dealership. We very much appreciate you feedback and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very satisfied. The service team had my car in, diagnosed the fault and rectified the fault under warranty. There was no quibbling whether the work was covered by warranty, which is a stark contrast to stories I've heard of at other dealerships.

Service
Dear Mr Eagle, Thank you very much for your 5 star review of your most recent visit. Your comments about the team is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was completely satisfied!

Service
Dear Mr Prigg, Thank you for your 5 star review, I am delighted that you were completely satisfied! Thank you for taking thetime to make us aware. Kind regards, Andrew Maund, Head of Business

Always a satisfactory experience; no complaints.

Service
Dear Mr Green, Thank you for your 5 star review of your recent visit. This and your feedback is greatly appreciated by the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Excellent this time.

Service

ditto

Service
Dear Mr Gadsby, Thank you very much for taking the time to review your recent visit. Kind regards, Andrew Maund, Head of Business

Lancaster Burt st Edmunds have always delivered great service to me

Service
Dear Mr Mayhew, Thank you very much for taking the time to review your recent visit. Your 5 star rating is greatly appreciated by all of us here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

As above. We also used the Genius service for the first time and Aidan was amazing!

Service
Dear Mrs Whittaker, Thank you very much for your 5 star review, I am delighted to read your comments about Aidan, he is a huge asset to our team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

checked car completely and cleaned it

Service
Dear Mr McHugh, Thank you very much for your 5 star review of your recent visit. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Because carried out in a very professional way with everything being explained

Service
Dear Mr Hyne, Thank you very much for your 5 star review of your recent visit. I am delighted to read your positive comments about the team in your full survey and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Was pleasantly surprised when they cleaned my car.

Service
Dear Mr Lupton, Thank you very much for your 5 star review, I am pleased that we were able to surprise you with a vehicle clean and that you went away happy. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Great service

Service
Dear Mr Brady, Thank you for your 5 star review and comments, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Your service dept (Alex currently and Alexandra historically) have been brilliant - always respond well to e-mails and great service on an ongoing issue when I first had the car

Service
Dear Mr Connell, Thank you very much for your 5 star review and comments about Alex and Alex, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

they gave me a lift into town, and picked me up at requested time, car was ready, all staff were polite.

Service
Dear Mr Wilton, Thank you very much for your 5 star review, I am delighted that you enjoyed the benefits of our collection and delivery service and I very much appreciate your comments about the team. Kind regards, Andrew Maund, Head of Business

See above answer

Service

They are very helpful and friendly also very knowledgeable

Service
Dear Mr Howlett, Thank you very much for your 5 star review of your recent visit to us here in Bury St Edmunds. I am delighted that you found the team friendly and knowledgeable and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I phoned about 9.00am with a

Service

.

Service

See Above

Service
Dear Mr Clark, Thank you as always about your positive comments regarding the team here in Bury St Edmunds. I look forward to seeing you again soon. Kind regards, Andrew Maund, Head of Business

Couldn't fault anything

Service

The Service and MOT seem fine. Cleaning the ventilation system has not cured the fume smell coming through it on A setting

Service

Best bmw garage, with great staff

Service

They did what they said they'd do but the car was not particularly clean afterwards

Service

Booked on line and confirmation of arrangements was to be by phone. This didn't happen until I phoned them. Post service documentation was poor.

Service

My car was delivered back to me promptly, clean, and with all the paperwork clear and completed such as MOT

Service

the management went out of their way to help as much as possible

Service

Always a very good service.

Service

My car felt no better or worse than when I took it in, just an oil service so that's what I anticipated

Service

Very helpful

Service

I was completely satisfiied

Service

My car was only booked in for a tyre change due to a puncture. When booking I was asked if I wanted to sit & wait - had I known it would take two hours I would definitely have booked a courtesy car & left the car for the day.

Service

professional service

Service

everything is as expected and promised

Service

Following on, even the car wash seemed rushed, lots of fly squash still on the car, looks like a quick splash and onto the next one, again not as good as it used to be, its a concern as I am presently thinking about a car change.

Service

Although the responsibility is on me to know when the MOT is due it would be Helpful if someone rang a couple of weeks before to offer to book it in.

Service

All went great

Service
Dear Mr McCoy, Thank you very much for your 5 star review of your recent visit, I am delighted that everything went great and appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

All dealt with in the day

Service

Slow check in - no call about work completing

Service

Again not pushy salesman, listened to what I wanted

Sales
Dear Mrs Dolan, Thank you very much for taking the opportunity to review your recent purchase from the team here in Bury St Edmunds. I am delighted you were pleased with the experience and we appreciate the 5 star review. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Arrived just before it was supposed to and very happy with the service.

Sales
Dear Mrs Lott, Thank you very much for your 5 star review and taking the time to give feedback on your recent experience. We all hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Can not fault

Sales
Dear Ms Findlay, Thank you very much for your 5 star review, the team and I hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

I was treated in a friendly and efficient manner.

Sales
Dear Mr White, Thank you very much for your 5 star review of your recent BMW purchase from us here in Bury St Edmunds. I am delighted that you enjoyed the experience and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Courteous, knowledgeable, helpful staff

Sales
Dear Mr Williams, Thank you very much for your 5 star review of your recent visit, your feedback on the team and experience is greatly appreciated. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

completely painless and transparent

Sales
Dear Mrs Rowley-Spendlove, Thank you very much for taking the time to review your recent BMW purchase from us here in Bury St Edmunds. I am delighted that you enjoyed the experience and rated us with 5 stars, this is greatly appreciated by the entire team. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Can't fault it, even when a small mistake was made it was rectified immediately.

Sales
Dear Mr Gregory, Thank you very much for your 5 star review regarding your recent BMW purchase from us here in Bury St Edmunds. We very much appreciate you taking the time to let us know and we hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Very professional easy process

Sales
Dear Mr Gaston, Thank you very much for your 5 star review of your recent BMW purchase from us here in Bury St Edmunds. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

First class service as always.

Sales
Dear Mr Balls, Thank you very much for your 5 star review, I am delighted to read that you found the service provided first class. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Great service, kept me informed all the way through the process

Sales
Dear Mr Briggs, Thank you for your five star review and lovely feedback on your experience. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Everything we wanted was provided for us both in car and service of staff

Sales
Dear Mr Franklin, Thank you very much for your 5 star review of your recent BMW purchase from Dan here in Bury St Edmunds. Your feedback is greatly appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

From the initial enquiry, to processing the order, to picking up the vehicle, the staff at BWM were very well informed, very professional, and made the whole process a memorable experience.

Sales
Dear Mr Akhurst, Thank you very much for your 5 star review of your recent BMW purchase from us here in Bury St Edmunds. I am delighted that you found the experience a memorable one and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Me and my husband have had BMW cars in the past and took a short break to go to Volkswagen. I wasn't impressed with VW and their aftercare service wasn't as good as BMW hence why we came back and to get the lovely Theo dealing with us was a bonus.

Sales
Dear Mr Gordon-Smith, Thank you very much for your 5 star review, Theo, myself and the team are delighted to have you back with BMW and we hope that you are enjoying your new vehicle. Kind regards, Andrew Maund, Head of Business

Because your team who I meet make it easy for me want to continue to trust you.

Sales
Dear Mr Watson, Thank you very much for your lovely 5 star review of your recent BMW purchase from the team here in Bury St Edmunds. We really appreciate your great feedback and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The salesman Rory was very good with his customer service and kept me informed at all times. The receptionist Marina even found out information and called my back to answer my question when Rory was on his day off.

Sales
Dear Mr Stockings, Thank you very much for your 5 star review about Rory, Marina and the team here in Bury St Edmunds. We hope that you are enjoying your new BMW and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent sales person who understood the product and options. Nothing was too much trouble.

Sales
Dear Mr Suett, Thank you very much for your 5 star review of your recent BMW purchase from the team here in Bury St Edmunds. I am delighted that you enjoyed the experience we very much appreciate you taking the time to let us know. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

There was nothing else BMW could have done!

Sales
Dear Miss Hope, Thank you very much for your 5 star review of your recent BMW purchase from the team here in Bury St Edmunds. I am delighted you were pleased and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

exceedingly helpful in choosing my car.

Sales
Dear Miss Bourne, Thank you very much for your wonderful 5 star review and feedback on your experience. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business