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ABOUT LANCASTER BURY ST EDMUNDS.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The new BMW Protonic Colours

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Auto Express reveals the ‘striking new BMW i5 electric saloon car to take on Tesla’

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The 2017 BMW 5 Series is crowned the What Car? Car of the Year

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Car Magazines ‘BMW M760Li xDrive V12 (2017) review’

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“BMW i driverless tech to reach wider range from 2021” by Autocar

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BMW at the Consumer Electronics Show 2017

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Car Magazine review the BMW X5 M (2017)

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“BMW HoloActive Touch holographic interior concept revealed” by Auto Express

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‘530e hybrid joins new BMW 5 Series range’ by Auto Express

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BMW Approved Used Cars

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New BMW M550i xDrive announced

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New BMW 5 Series 2017 review

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Five reasons to buy a BMW 2 Series

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Upgraded 2017 M Performance parts revealed for the BMW 5 Series

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Top Gear favourite aspects of the 700bhp BMW M4R

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The BMW M240i will put a “big smile on your face”: The Independent

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Auto Express reviews the BMW 340i

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New BMW 5 Series specifications announced

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Top Gear count down “17 Special Edition BMW M3s and M4s”

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Auto Express reviews the BMW M140i

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New 2017 BMW 5 Series official photos finally revealed!

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BMW X2 revealed in concept form at Paris Motor Show

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Auto Express reviews the BMW M240i Convertible

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2016 BMW i8: Review

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2016 BMW M4 Coupe review

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Autonomous cars to be in production by 2021

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What Car? give 7 reasons why you should buy the BMW X1

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BMW i8 Autocar long-term test review: from supercar to zero-emissions

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2016 BMW 4 Series 440i reviewed by WhatCar?

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IBTimes UK rate the BMW M2 as ‘the best car of 2016 so far’

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Top Gear discuss the stunning 2002 Turbo Hommage Concept

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What Car? discuss the highly anticipated 2017 BMW 5 Series

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Fully Electric BMW 3 Series Coming Soon

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M Performance Accessories for the BMW M2

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Autocar list their Top 5 greatest BMW’s of all time

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“BMW Group Future Experience is Tailor-made for Tomorrow”: GQ.com

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BMW – Next 10 Years?

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BMW Group: THE NEXT 100 YEARS.

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Job Vacancy at Carrs BMW

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The 3 Series Gran Turismo is due to upgrade in 2017

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Top Gear: ‘The greatest BMW concept cars’

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“BMW’s new i8 paint-job range” by Top Gear

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Job Vacancy at Carrs BMW

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The BMW M4 GTS gets a 5 star review from AutoExpress

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The new BMW i3 94Ah

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BMW 7 Series: Laserlight

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Upcoming Events

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BMW named as the featured marque at the 2016 Goodwood Festival of Speed.

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Auto Express review the new BMW M2 Coupé

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“The London Symphony Orchestra in cooperation with BMW performs its fifth annual free concert in Trafalgar Square.”

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Top Gear discuss the ‘future of BMW’ in electric automotives

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“Updated BMW 3 Series GT spied in testing”: Autoexpress.co.uk

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Carrs Easter Opening Times

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“BMW Vision the next 100 years, to celebrate brand’s centenary”: Autoexpress.co.uk

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BMW 3 Series Touring wins the 'Auto Express Test'

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What Car?: "2016 BMW M3 Competition Pack Review"

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“New BMW 7 Series M760Li xDrive V12 revealed” by Autocar

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The Telegraph: is the BMW 330e the ‘best plug-in hybrid so far’?

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Auto Express: New 2018 BMW 3 Series spotted for the first time

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The Independent: BMW M2 Coupé revealed

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We Want Your BMW

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BMW i8 goes mirrorless in clever CES 2016 concept

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How to choose the right BMW X1

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Why the BMW i8 is the sports car everyone wants

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BMW Sales Executive Vacancy.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Iain Jaynes

Sales Manager

Sam Leland

Used Car Sales Manager

Marc Haines

Aftersales Manager

James Bullivant

Retail Manager

Nik Key

Retail Manager

Mike Maguire

Parts Manager

Dave Clarke

Sales Executive

Lisa Tuffin

Sales Executive

Sam Farrington

Service Advisor

Kate Woodward

Service Advisor

Alex Keenan

Service Advisor

Rory Tayler

Product Genius

Emma Bloomfield

Jardine Academy

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything in order and on time

Service

Everything i asked to be sorted when my car went in for a service was sorted

Service

Identifying a fault (a tyre with bulges) required us to leave our car for over six hours. Satisfactorily rectified, but rather slowly

Service

Every thing was fine till I had an engine management light come on when returning home. The problem was dealt with the following day.

Service

Everything went as expected. As usual, polite, helpful and efficient.

Service

Very helpful staff.

Service

Lancaster formerly Carrs have always given excellent after sales service

Service

very helpful

Service

Arrived without an appointment late in the afternoon (16:15) with a bulb replacement problem and was dealt with by 17:15, excellent service

Service
Dear Mr Barrett, Thank you for your 5 star review and taking the time to feedback on your recent visit. I am delighted that we were able to assist you promptly with the replacement of your bulb and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent dealer that delivers good customer satisfaction and contact. The staff are very helpful and knowledgeable.

Service
Dear Mr Lindsey, Thank you for your 5 star review and feedback on the team. It is greatly appreciated and will be shared with the team here. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They had to carry out some unexpected work and they were able to explain and justify why it was necessary and importantly, in simple terms.

Service
Dear Mr Grief, Thank you for your 5 star review and feedback on the team. This is greatly appreciated by us all here at Bury St Edmunds. kind regards, Andrew Maund, Head of Business

Service and recall update satisfactory

Service
Dear Professor Frampton, Thank you for your 5 star review of your recent visit to us here in Bury St Edmunds. This is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

I have been buying and having cars serviced at this centre for more than 10 yrs. Due to the reasons given above I have considered looking elsewhere. The car was not fit for purpose when I left the garage. I still had to take the booster pack with me

Service
Dear Mrs Floringer, My sincere apologies that we have not met our usual and expected high standards on your recent visit. I know that Marc Haines our aftersales manager has been discussing the problems experienced on the day and is looking to resolve these for you. Kind regards, Andrew Maund, Head of Business

no issues at all in the service given

Service
Dear Mr Elms, Thank you for your 5 star review, this is greatly appreciated by the team here in Bury St Edmunds and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Kept informed of what was happening and car fixed same day

Service
Dear Mrs Cook, Thank you for your 5 star review, I am delighted that we were able to get your vehicle fixed and back on the road the same day. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

People were polite and helpful

Service
Dear Mr O'Hallorren, Thank you for your 5 star review and feedback on the team here in Bury St Edmunds. I will ensure that the team are made aware of your comments and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was looked after very well by all the staff at Bury St Edmunds

Service
Dear Mr O'Hara, Thank you very much for your 5 star review and feedback on the service received from the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

When I bought the car I asked for it to be registered in my wife’s name, it wasn’t. When I recently booked it in to have the tyres checked I advised that the registration number was now P55TRY. When I arrived they still had that number on my old car

Service
Dear Mr Thompson, I am very sorry to read of your frustration on your recent visit to us. I know that Marc Haines our aftersales manager is in contact with you to ensure that this is resolved. Kind regards, Andrew Maund, Head of Business

Would have given 5 stars but I was in a hurry and did explain but I had to wait a while.

Service
Dear Mr Adams, Thank you for taking the time to review your recent visit. My apologies on the delay that you experienced on this occasion. I will be sharing your feedback with the team. Kind regards, Andrew Maund, Head of Business

No faults that I can think of. Warranty issues all sorted out expect for the entry m-sport illuminated sill plates of which one still does not work. The part is on back order.

Service
Dear Mr Wilson, Thank you for your 5 star review of your recent visit. This will be shared with the team and is very much appreciated by us all. Kind regards, Andrew Maund, Head of Business

Quick and efficient service team

Service
Dear Mr Lennard, Thank you for your 5 star review, your feedback on the team is greatly appreciated and will be shared with them. Kind regards, Andrew Maund, Head of Business

All done to time and we got a nice clean car back with the report that the initial repairs worked and a health check on other items particularly where we would not be able to see.

Service
Dear Mr Foreman, Thank you for your 5 star review of your recent visit. Your feedback will be shared with the team here in Bury St Edmunds and is greatly appreciated by us all. Kind regards, Andrew Maund, Head of Business

They treat people the same whether you are buying new or used

Service
Dear Mr Humphrey, Thank you for taking the time to review your recent visit. Your 5 star feedback is greatly appreciated by all of the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Did the service and mot promptly and satisfactory but did not have wiper blades in stock when asked. Said they would get some in but I had to pre pay.Also a very long lead time required and even longer if a loan car required

Service
Dear Mr Cater, Thank you for taking the time to review your recent visit to us here in Bury St Edmunds. Before the end of 2018 we will have expanded our capacity and recruited additional technicians which will ensure that our lead times are reduced significantly. Kind regards, Andrew Maund, Head of Business

Lovely welcome then short wait to be dropped off in town, kept informed whilst shopping - including a video of my car safety check. Prompt collection to drive back to the BMW Centre.Excellent.

Service
Dear Mr Pyke, Thank you for your lovely 5 star review and feedback. I am delighted that your experience was such a positive one and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Whilst as always the customer focus was good there was an element that detracted from the overall result. That was in the valet of the vehicle which was returned still with dirty patches.

Service
Dear Mr James, Thank you for taking the time to feedback on your recent visit. Whilst I am delighted with your comments regarding the team, I am very sorry to read that you were let down with the valeting company. I will be making contact with you directly to address this. Kind regards, Andrew Maund, head of Business

On time. Car to take us into Bury and back while waiting for service. Very efficient.

Service
Dear Mr Brennan, Thank you for your 5 star review and feedback. I am delighted that you had a positive experience and found our service to be efficient. Kind regards, Andrew Maund, Head of Business

Specifically asked for rear parking sensors to be checked and they were not. Another trip to investigate

Service
Dear Mr Haycock, Thank you for taking the time to feedback on your recent visit to us here in Bury St Edmunds. I apologise that on this occasion we have fallen short of our normal high standards. I know that Marc Haines has been in contact to ensure that this issue is being addressed. Kind regards, Andrew Maund, Head of Business

On time with vehicle back and cleaned too.

Service
Dear Mr Button, Thank you for your 5 star review of your recent visit to our aftersales team. I am delighted to read of your positive experience and great to read you were pleased with the complimentary valet. Kind regards, Andrew Maund, Head of Business

Although the chap who served us spoke like 4.5k for a repair was a drop in the ocean he was at least very helpful and polite.

Service
Dear Mr Clarke, Thank you for your review and feedback, I am pleased you found the team helpful and polite. With regards to your comments regarding booking times, I am pleased to say that we will soon be adding extra workshop bays that will assist with bringing our booking times down. Kind regards, Andrew Maund, Head of Business

Very good service

Service
Dear Mr Giddings, Thank you for your 5 star review and feedback on the service received, this is greatly appreciated by the whole team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

The car wash provided was not so good, car left wet and streaky, had to wash it again when I got home. The car wash at Lancaster is not a patch on what I used to receive from Cars!

Service
Dear Mr Sparrow, Thank you for taking the opportunity to feedback on your recent visit. I am sorry to read that on this occasion we did not meet our high standards. The valet team are the same team as under Carrs but clearly on this occasion have fallen short. Matthew Freeman our service operations manager will be contacting you to arrange another valet for you at your convenience. Kind regards, Andrew Maund, Head of Business

No issues. Coffee provided when requested

Service
Dear Mr Gibbs, Thank you for your feedback and 5 star review which is greatly appreciated by the entire team here at Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Very helpful & professional service

Service
Dear Mr Gardner, Thank you for your 5 star review and positive feedback for the team that will be shared with them. Kind regards, Andrew Maund, Head of Business

The experience was hassle free.

Service
Dear Mr Jones, Thank you for your 5 star review, I am delighted that you found the service hassle free and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Did not receive reminder for MOT so when we contacted Lancaster the appointment they offered was after the due date. Explained the situation and they were able to fit in our car the next day so that we did not miss the deadline.

Service
Dear Mrs Helliwell, Thank you for your 5 star review and feedback. I will be checking with our marketing team as to why you did not receive a reminder and ensure that this is rectified. I am pleased we were able to schedule you in and get the MOT completed for you. Kind regards, Andrew Maund, Head of Business

It would have been 5 stars if the problem was resolved the first time it went in and the communications had been better

Service
Dear Mr Ovary, Thank you for your review and feedback. I am sorry to read that on this occasion we did not resolve your issue on the first visit as we always set out to do. Your comments will be shared with the team and used to allow us to continue to improve our service levels. Kind regards, Andrew Maund, Head of Business

No problems.

Service
Dear Mr Hancock, Thank you for your review and feedback on your recent visit, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very efficient, very professional and very pleasant

Service
Dear Mr & Mrs Evans, Thank you for your 5 star review, your comments regarding the team are especially nice to see and will be shared. Kind regards, Andrew Maund, Head of Business

Visit went well.

Service
Dear Mr Taylor, Thank you for your 5 star review, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Always a friendly welcome and a great cup of coffee.

Service
Dear Mr Riddle, Thank you for your 5 star review and feedback on the team (and coffee) here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Vehicle was parked at the very rear of premises and hard for me to get out.Also the boot was not cleaned but unsure if this is part of your service.

Service
Dear Mrs Turner, Thank you for your review. I am very sorry to read that your vehicle was not cleaned and access to the vehicles was difficult. Marc Haines our aftersales manager will be contacting you to arrange a valet at your convenience. Kind regards, Andrew Maund, Head of Business

The staff were extremely helpful, courteous and efficient would recommend without hesitation

Sales
Dear Mr Cook, Thank you for your 5 star review and wonderful feedback on the team, this is greatly appreciated and will be shared with them. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Helpful friendly staff

Sales
Dear Mr Webb, Thank you for taking the time to review your recent BMW purchase from us here in Bury St Edmunds. Your 5 star review and comments about the team are greatly appreciated. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Great dealership, from the receptionists, service staff at front of house to the attentive sales staff.

Sales
Dear Dr Hinchliffe, Thank you for your 5 star review of your recent new BMW purchase experience. Your feedback on the team is lovely to read and I will ensure that everyone is made aware. I hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Same reason as above.

Sales

Very efficient and helpful service, a complete understanding of my brief for what I was looking for and no 'hard sell'.

Sales
Dear Mr Laflin, Thank you for your 5 star review. I am delighted that you found the experience efficient and helpful and your feedback will be shared with the team. I hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Jamie Hart dealt with me for the duration and I was impressed in his professionalism and his attention in making the experience as pleasurable as possible for myself and my wife... massive thanks to him.

Sales
Dear Mr Lister, Thank you for your 5 star review and feedback on Jamie and team. Your comments are greatly appreciated and will be shared. We hope that you are enjoying your new BMW and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Very good offer combined with friendly and responsive team and great cars. Can't ask for much more!

Sales
Dear Mr Paluska, Thank you for your 5 star review, I am delighted that you had such a positive experience and your feedback is very much appreciated. We hope that you are enjoying your new BMW and we look forward to seeing you back soon. Kind regards, Andrew Maund, Head of Business

Good experience

Sales
Dear Mrs Gray, Thank you for your 5 star review, I am delighted that you had a good experience when purchasing you new BMW from the team here at Bury St Edmunds. We hope that you are enjoying your new BMW and we look forward to seeing you back soon. Kind regards, Andrew Maund, Head of Business