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ABOUT LANCASTER BURY ST EDMUNDS.

Find out more about what we do and our team.

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Meet the team

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Andrew Maund

Head of Business

Iain Jaynes

Sales Manager

Sam Leland

Used Car Sales Manager

Mike Maguire

Parts Manager

Marc Haines

Aftersales Manager

Chris Preacher

Assistant Service Manager

James Bullivant

Retail Manager

Nik Key

Retail Manager

Lee Marsh

Retail Manager

Adam Moss

Sales Executive

Matt Clear

Sales Executive

Anthony Kesterton

Sales Executive

Rory Tayler

Sales Executive

Lisa Tuffin

Sales Executive

Theo Runham

Sales Executive

Mo Elharrak

Sales Executive and Motability Specialist

Darren Nicholas

Sales Executive

Dan Mabbett

Sales Executive

Jon Cooper

Corporate Sales

James Hurst

Workshop Controller

Rachael Newman

Service Administrator

Sam Farrington

Service Advisor

Emma Bloomfield

Service Advisor

Kate Woodward

Service Advisor

Alaric Scott

Parts Advisor

Charles Colton

Parts Advisor

Peter Wardell

Parts Advisor

Aidan Smith

Product Genius

KRISTOFOR COLLEN

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

One of the most helpful BMW dealerships I've experienced.

Service
Dear Mr Durrant, Thank you very much for your wonderful 5 star review and feedback, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Job well done

Service
Dear Mrs Spear, Thank you very much for your review and feedback, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

All I can say is first class

Service
Dear Mr Lawrence, Thank you very much for your wonderful 5 star review and feedback, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Quick and efficient service

Service
Dear Mr Nightingale, Thank you very much for your wonderful 5 star review and feedback, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

They did every things they promised , on time and on budget

Service
Dear Mr Bone, Thank you very much for your wonderful 5 star review and feedback, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Staff were friendly and helpful, both on telephone and face to face, particularly Emma at reception and James from Service.

Service
Dear Mr Harsant, Thank you for your 5 star review and feedback, this is hugely appreciated by myself and the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Under semi lockdown conditions everything was clean and safe feeling. I waited for my car for 3hours or so which I'd expected. Comfortable place to wait and I was kept up to date with progress.

Service
Dear Mr Rogers, Thank you for your 5 star review and feedback, this is hugely appreciated by myself and the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Everything required was completed on time and to my complete satisfaction.

Service
Dear Mr Martin, Thank you very much for your 5 star review and feedback, this is greatly appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

Very courteous and accommodating. Car returned in pristine condition.

Service
Dear Mr Sparkes, Thank you very much for your 5 star review and feedback, this is greatly appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

Straightforward to book in for my service and everything was very swift. I was able to wait and work easily while my vehicle was being serviced and it was very nice to have a clean car at the end of it.

Service
Dear Mr Warwick, Thank you for your 5 star review and feedback, this is hugely appreciated by myself and the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

so relaxing atmosphere

Service
Dear Mr Bolt, Thank you for your review and feedback, this is hugely appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Excellent

Service
Dear Mr Montague, Thank you for your 5 star review and feedback, this is hugely appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

No problems, all went to plan

Service
Dear Mr Edwards, Thank you for your 5 star review of your recent visit, this is greatly appreciated by the entire team and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Efficient and very customer caring.

Service
Dear Mr Flack, Thank you for your 5 star review of your recent visit, this is greatly appreciated by the entire team and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent, friendly and very professional service where each visit is a pleasure. Always deliver and never had issues with either service or sales department. Extremely satisfied.

Service
Dear Mr Kanoza, Thank you for your 5 star review of your recent visit, this is greatly appreciated by the entire team and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

I was able to choose a date which fitted in with my programme

Service
Dear Mr Baker Thank you for your 5 star review and feedback, this is hugely appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Very professional

Service
Dear Mr Nunn Thank you for your 5 star review of your recent visit, this is greatly appreciated by the entire team and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Lancaster BMW stand out above any other BMW dealership I've used in the past

Service
Dear Mr Brain, Thank you for your 5 star review of your recent visit, this is greatly appreciated by the entire team and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

car ready on time, cleaned and sanitised

Service
Dear Dr Goodliffe, Thank you for your 5 star review of your recent visit, this is greatly appreciated by the entire team and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

all task sorted in timely manner very happy

Service
Dear Mr Pitt, Thank you very much for your kind review. Given all of the positive comments in the full survey I am assuming that the 1 star review could be a mistake. I will contact you to confirm this. Kind regards, Andrew Maund, Head of Business

The service was quick and the people I dealt with on the day at the dealership were excellent.

Service
Dear Mr Duncan, Thank you for taking the time to review your recent visit, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Went during lockdown, so difficult t o judge on this visit. During normal times the hospitality is good.

Service
Dear Dr Robson, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the entire team here. Kind regards, Andrew Maund, Head of Business

They have been responsive and communicating well. Service work done quickly.

Service
Dear Mr Rawson, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the entire team here. Kind regards, Andrew Maund, Head of Business

They were very helpful and I left knowing my car was completely safe to drive. Both Emma and Lee were extremely helpful .

Service
Dear Miss Thomason, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the entire team here. Kind regards, Andrew Maund, Head of Business

I am satisfied the work to replace a seal in the sunroof was completed. As to the noise when driving it remains to be seen if it is still present.

Service
Dear Mr Lord, Thank you for your review and feedback, that is greatly appreciated. I will organise a member of the team to contact you about the noise still being present. Kind regards, Andrew Maund, Head of Business

Professional Service

Service
Dear Mr Cooper Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the entire team here. Kind regards, Andrew Maund, Head of Business

Good service from polite staff. Well organised office. Service completed promptly.

Service
Dear Mr Thomas, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the entire team here. Kind regards, Andrew Maund, Head of Business

As before even with the social distancing very helpful and courteous

Service
Dear Mr Clarke, Thank you very much for the 5 star review and feedback on your recent visit, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Always spot on service

Service
Dear Mr Coleman, Thank you very much for your 5 star review, this is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Going above and beyond on all occasions,

Service
Dear Mr Moss, Thank you for your wonderful 5 star review and feedback on the team. It was good to meet with you when you were in and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I've given this answer as everything I asked to be checked and done on the cars was completed ,and to a high standard. And your service department kept me well informed and were very profesional and helpful.

Service
Dear Mr Marriner, Thank you for the lovely 5 star review and feedback, this is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

good customer service

Service
Dear Miss Sharp, Thank you for your 5 star review, this is greatly appreciated by the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

No problems

Service
Dear Mr Brand, Thank you for your 5 star review, this is greatly appreciated by the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

all ok

Service
Dear Mr Farrance, Thank you for taking the time to review your recent visit, this is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Would have been nice to of had the car cleaned considering the cost of the service, however I understand there are restrictions at this time.

Service
Dear Mr Larke, Thank you for your review. We do appreciate your understanding with regards to the valeting at the time of your visit. As of the 1st July we have reinstated this complimentary service. Kind regards, Andrew Maund, Head of Business

Issue resolved. Great staff. Excellent arrangements for social distancing.

Service
Dear Mrs Pollard, Thank you very much for your 5 star review, this is greatly appreciated, especially during these challenging times for us all. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Our service was due during lockdown so we were one of the first to have a service when they opened. The safety measures at the garage were all in place and we felt very safe. The car was sanitised after the service,

Service
Dear Mrs Pipes, Thank you very much for your 5 star review, this is greatly appreciated, especially during these challenging times for us all. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Good and attentive service

Service

Taking my car in for service during this time was very well organised and smooth running

Service
Dear Mrs Murray, Thank you very much for your 5 star review, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

It was only a bodywork inspection so was only there for a short time but everything was done as expected, stamp on certificate, nice and efficient.

Service
Dear Mr Hancock, Thank you very much for your 5 star review, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Quick, easy service in very testing times.

Service
Dear Mrs Taylor, Thank you very much for your lovely 5 star review. As you mention, things are not quite as normal at the moment but we are doing all that we can to continue to provide a great level of service to our customers. We really appreciate your feedback. Kind regards, Andrew Maund, Head of Business

Loan car and clear social distancing

Service
Dear Dr Forbat, Thank you for your lovely feedback, it was our absolute pleasure to assist you whilst you were working for the NHS in our area. Thank you for all that you have done during these challenging times. Kind regards, Andrew Maund, Head of Business

The staff as usual were excellent, good service and very prompt under the current conditions. Initial contact was not so easy. Car fixed first time to my satisfaction.

Service
Dear Mr French, Thank you very much for your review, this is greatly appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

Clear and polite phone contact, even better in person. great communication and outcome planning.

Service
Dear Mrs Cutting, Thank you very much for your 5 star review, this is greatly appreciated by myself and the team here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

Very quick and efficient and you even get a video of underneath your car and you can also watch them when they do the tread on your tyres.

Service
Dear Mrs Benton, Thank you very much for your 5 star review, this is greatly appreciated by myself and the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Nothing was too much of a problem.

Service
Dear Mrs Vincent, Thank you very much for your 5 star review of your recent visit. I am delighted that you had a great experience and myself and the team appreciate you taking the time to make us aware. Kind regards, Andrew Maund, Head of Business

Service was carried out efficiently

Service
Dear Mr Cooper, Thank you for taking the time to review your recent visit, I pleased to read that everything was carried out efficiently and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

COVID restrictions in place, so difficult to hand over as expected but good in consideration.

Sales
Dear Mr Peters, Thank you for your 5 star review and understanding of the measures we have put in to place due to COVID. Your comments are greatly appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Covid caused some delays in delivery, but the dealer handled the situation well.

Sales
Dear Mr Carr, Thank you for your 5 star review and understanding of the delay, we do appreciate your comments and hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

I found all the dealer personel very helpfull from start to finish.

Sales
Dear Mr Cornwell, Thank you for your wonderful 5 star review of your recent experience, we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Despite disruption through lock down the service level and attention given to us was high.

Sales
Dear Mr Hemmings, Thank you very much for your 5 star review and feedback on your recent experience. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Lisa the sales person was was so good and nothing was too much trouble so very helpful

Sales
Dear Mr Whitehead, Thank you very much for your 5 star review and feedback on Lisa and the team, this is greatly appreciated. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Very friendly staff, who listened to our needs and offered a good deal.

Sales
Dear Mr Taylor, Thank you very much for your 5 star review of your experience and the team, this is greatly appreciated. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Good level of service despite the pandemic issues.

Sales
Dear Mr Dashper, Thank you very much for your wonderful 5 star review, we hope that you enjoy your new BMW. Kind regards, Andrew Maund, Head of Business