Loading...

ABOUT LANCASTER BURY ST EDMUNDS.

Find out more about what we do and our team.

Contact Us

Latest News & Events

Show me

0 items found Done

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Andrew Maund

Head of Business

Iain Jaynes

Sales Manager

Sam Leland

Used Car Sales Manager

Mike Maguire

Parts Manager

Marc Haines

Aftersales Manager

Chris Preacher

Assistant Service Manager

James Bullivant

Retail Manager

Nik Key

Retail Manager

Adam Moss

Sales Executive

Matt Clear

Sales Executive

Anthony Kesterton

Sales Executive

Rory Tayler

Sales Executive

Theo Runham

Sales Executive

Mo Elharrak

Sales Executive and Motability Specialist

Darren Nicholas

Sales Executive

Dan Mabbett

Sales Executive

James Hurst

Workshop Controller

Rachael Newman

Service Administrator

Sam Farrington

Service Advisor

Emma Bloomfield

Service Advisor

Kate Woodward

Service Advisor

Alaric Scott

Parts Advisor

Charles Colton

Parts Advisor

Peter Wardell

Parts Advisor

Aidan Smith

Product Genius

KRISTOFOR COLLEN

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient and friendly staff.

Service

Good service carried out with an mot Sent service update by video All very helpful

Service
Dear Mr Turner, Thank you very much for your review, this is greatly appreciated and we lok forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They sorted the problem quickly and efficiently with great customer service

Service
Dear Mr Taylor, Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

See above

Service
Dear Mr Wilson, Thank you very much for your 5 star review, we appreciate you taking the time to let us know and look forward to seeing you again in the future. Kind regards, Andrew Maund, Head of Business

Welcoming staff and prompt to deliver servicing of my car

Service
Dear Mr Walker, Thank you for your 5 star review and feedback, this is much appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

No problems and good experience

Service
Dear Mr Lamb, Thank you very much for your wonderful 5 star review of your recent visit, this really is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent service, knowledgable 'Genius' resolved the issues

Service
Dear Mr Parfitt, Thank you very much for your wonderful 5 star review of your recent visit, this really is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Superb service and very helpful

Service
Dear Mrs Milley, Thank you very much for your wonderful 5 star review of your recent visit, this really is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

everyone was nice and polite.

Service
Dear Mr Palmer, Thank you for your review, I am pleased that you found the team to be nice and polite. Kind regards, Andrew Maund, Head of Business

The Covid precautions were well planned and executed. It was reassuring to have the loan car, and my own car on return, sealed with a sanitised label, and a list of the sanitisation processes left inside the car.

Service
Dear Dr Axon, Thank you very much for your feedback on the team and our covid precautions, this is hugely appreciated by myself and the team. Kind regards, Andrew Maund, Head of Business

All works completed as agreed on time

Service
Dear Mr Chester, Thank you for your 5 star review of your recent visit, this is hugely appreciated by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Lovely staff

Service
Dear Mr Bridges, Thank you very much for your wonderful 5 star review and comments about the team. Kind regards, Andrew Maund, Head of Business

see above

Service
Dear Dr Andersson, Thank you for your review of your recent visit. I assure you that your further comments have been read and shared with our team. Kind regards, Andrew Maund, Head of Business

Excellent service and pleased to see the valeting is back

Service
Dear Mrs Mackay, Thank you for your wonderful 5 star review, we are also delighted to be able to offer our complimentary valeting service again. We look forward to welcoming you back again in the future. Kind regards, Andrew Maund, Head of Business

Nice coffee, good service

Service
Dear Mr Brash, Thank you very much for your 5 star review, this is hugely appreciated and we are pleased that you enjoyed the coffee. Kind regards, Andrew Maund, Head of Business

Good service, have no complaints

Service
Dear Mr Sanders, Thank you for your 5 star review of your recent visit, this is greatly appreciated by the team and we look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

Years of experience

Service
Dear Mr Mallinson, Thank you for your review of your recent visit, this is greatly appreciated by the team and we look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

Excellent engineering and service

Service
Dear Mr Newman Thank you very much for your 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards Andrew Maund, Head Of Business

because they always give good service

Service
Dear Mrs Lang Thank you very much for your 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards Andrew Maund, Head Of Business

Car was in for mot which had been delayed because of Corvid. It was collected from me at the agreed time and returned later the same day. Clean inside and out.

Service
Dear Mr Everson, Thank you very much for your 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards Andrew Maund, Head Of Business

All okay including hire car which was brand new.

Service
Dear Mr Barker, Thank you for your 5 star review, your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Helpful and professional staff; everything welnt very smoothly despite the constraints due to Covid19.

Service
Dear Mr Green, Thank you for your 5 star review, your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Helpful dealership

Service
Dear Mr Wells, Thank you very much for your 5 star review, we greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Once you are actually in touch with the staff at the dealer site (Lancaster Bury St Edmunds), the service is excellent.

Service
Dear Mr Hussey, Thank you for your review, all feedback is taken and feed into the appropriate channels and I assure you that you comments in the full survey have been passed on. Kind regards, Andrew Maund, Head of Business

Excellent, couldn't have asked for more. Very impressed with their attitude and service.

Service
Dear Mr Coombe, Thank you very much for your wonderful 5 star review and feedback, your fantastic comments are hugely appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

Excellent service

Service
Dear Mr Lindsey, Thank you very much for your 5 star review of your recent visit. The team and i greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Service was fine and completed on time

Service
Dear Mr Bishop, Thank you very much for your review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They always look after me

Service
Dear Mr Ivanov, Thank you very much for your fantastic 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Fantastic service from the team at Bury ST Edmunds

Service
Dear Mr Murray, Thank you very much for your fantastic 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Made to feel welcome and kept posted during the work.

Service
Dear Mr Harper, Thank you very much for your fantastic 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Scored on the basis of the experience of restrictions due to covid environment. Pleasantly surprised at short lead time for booking in and work was carried out efficiently and on a timely basis. I was kept fully up to date of any issues.

Service
Dear Mr Mitchell, Thank you very much for your review of your recent visit, we very much appreciate you taking the time to let us know. Kind regards, Andrew Maund Head of Business

Impressed with Covid protection measures at Lancaster and car returned clean and sanitized.

Service
Dear Mrs Pycraft, Thank you for your 5 star review and feedback. The team are working hard to ensure customer safety with regards to Covid so we appreciate you letting us know. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

COMPLETELY SATISFIED WITH EFFICIENT PLEASANT SERVICE

Service
Dear Mr Jones, Thank you very much for your lovely 5 star review and feedback. The team and I greatly appreciate this and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Absolutely no problems in booking in and garage kept to promised completion time

Service
Dear Mr O'Donoghue, Thank you very much for your 5 star review and feedback, the team and I greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

completed to given timescale

Service
Dear Mr Mathews, Thank you very much for your 5 star review and feedback, the team and I greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Very satisfied, as a new customer I was totally satisfied and will be having my future service work carried out by this dealership with complete confidence.

Service
Dear Mr Mutton, Thank you very much for your 5 star review and feedback, the team and I greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Great Service and very friendly

Service
Dear Mr Cutting, Thank you very much for your 5 star review and feedback, the team and I greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Excellent service

Service
Dear Mr Hamblin, Thank you very much for your 5 star review and feedback, the team and I greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

All went according to expectations and the requirements.

Service
Dear Dr Kiff, Thank you very much for your 5 star review and feedback, the team and I greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

COVID measures seemed very good

Service
Dear Mr Symonds, Thank you for your feedback on your recent visit, we appreciate you taking the time to tell us and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

very professional

Service
Dear Mr Hookway, Thank you very much for your 5 star review and feedback, the team and I greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Good communication from the service team

Service
Dear Mr Plyer, Thank you very much for your 5 star review and feedback, the team and I greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Always strive for 100 percent

Service
Dear Mr Turner Thank you for your feedback on your recent visit, we appreciate you taking the time to tell us and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I am very satisfied with the service and work.

Service
Dear Mr Rai, Thank you for your feedback on your recent visit, we appreciate you taking the time to tell us and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Polite staff and they keep you informed of progress. Very good service

Service
Dear Mr Borley, Thank you for your feedback and review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The service was done on time and car valeted. The extra sanitising for Covid 19 was excellent as were the arrangements for social distancing on the premises. The cleaning in the toilet facilities were also very good and in the customers seating area.

Service
Dear Mr Button, Thank you very much for your 5 star review and feedback, we really appreciate you taking the time to let us know and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything went as planned

Service
Dear Mr Morton, Thank you for your review, I am delighted that everything went as planned and we appreciate you letting us know. Kind regards, Andrew Maund, Head of Business

Everything was handled as arranged. No problems.

Service
Dear Mr Templing, Thank you very much for your 5 star review and feedback, we really appreciate you taking the time to let us know and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All aspects ver good from initial contact to work done and collection

Service
Dear Mrs Goff, Thank you very much for your 5 star review and feedback, this is greatly appreciated and we look forward to welcoming you again in the future. Kind regards, Andrew Maund, Head of Business

Booked car in at a time .got there car sorted within an hour very good service

Service
Dear Mr Marsh, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very smooth transaction considering I got my service through COVID. Measures were in place to keep employees and customers safe. Quick and able to accommodate my need to have the car back in a timely manner.

Service
Dear Miss Jones, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They kept me informed how it was going through the time I spent waiting for the car repair.

Service
Dear Mr Douglas, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Service was performed as promised on time and video and invoice marked very well what had been done. The cleaning list and sanitation of the car was quite impressive

Service
Dear Mr Garcia, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

everything was done safely during this strange time

Service
Dear Mr Laker, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Good customer facing skills, no surprises, operate Corvid-19 measures taken.

Service
Dear Mr Watkin, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Easy to book and with Covid-19 arrangements and precautions were very good

Service
Dear Mrs Charlton, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

everything ok

Service
Dear Mrs Slinger, Thank you for your review on your visit and the team, we really appreciate you letting us know and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The service was exceptional, particularly given the additional work put in place for COVID-19. The vehicle was returned in great condition.

Service
Dear Mr Dersley, Thank you very much for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was well looked after and the job completed successfully

Service
Dear Mr Hemmings, Thank you very much for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Small job quickly and efficiently resolved

Service
Dear Mr Knight, Thank you very much for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

This dealership offers a great service dept with friendly front of house staff coupled with approachable technicians and a great service shop manager Mark, who is very knowledgable.

Service
Dear Mr Crane, Thank you very much for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They were polite and helpful. Kept me informed on how the service was going and what was happening.

Service
Dear Mr Banthorpe, Thank you very much for your review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

In these difficult times Bury St Edmunds made us feel safe and welcome. Missed the courtesy car or lift into the town but these are unusual times.

Service
Dear Mrs Broadfield, Thank you for your 5 star review, this is hugely appreciated as is your understanding that during these times we cannot offer all of our normal services. We are very much hoping that these can be resumed soon. Kind regards, Andrew Maund, Head of Business

Very efficient & always courteous

Service
Dear Mrs Griffiths, Thank you very much for your review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

MOT done with no fuss

Service
Dear Mr Nelligan, Thank you very much for your 5 star review, I am delighted you had a great experience and we appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

It just a brilliant car

Sales

Our purchase went very smoothly, in spite of these difficult times. Again, Mo and the sales staff were excellent.

Sales
Dear Mrs Dye, Thank you very much for your 5 star review and feedback on Mo and the team. We really appreciate you taking the time to let us know and we hope you are enjoying your 6th BMW from us here in Bury St Edmunds. Kind regards, Andrew Maund, Head of Business

very helpful sales person

Sales
Dear Mr Beckett, Thank you very much for taking the time to review your recent purchase from us here in Bury St Edmunds. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The attention to detail in sorting the build spec was very helpful, hand over was very good considering the current situation.

Sales
Dear Mr Aldridge, Thank you very much for your 5 star review, we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

It's due to Darren Nicholas , he explained everything to us and kept us informed . He was very helpful and kind . Also I know if I've any questions he will always be there to answer them.

Sales
Dear Mr Barker, Thank you for your wonderful 5 star review of Darren and the team here in Bury St Edmunds. We hope you are enjoying your latest BMW and we look forward to seeing you soon. Kind regards, Andrew Maund, Head of Business

Excellent customer service!

Sales
Dear Dr Hughes, Thank you very much for your wonderful 5 star review, this is greatly appreciated by Darren, myself and the team. We hope that you are enjoying your latest BMW. Kind regards, Andrew Maund, Head of Business

Efficient friendly sercice with covid safety rules enforced

Sales
Dear Mr Williams, Thank you very much for your wonderful 5 star review and feedback on your recent purchase. Your comments are hugely appreciated by the entire team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Excellent service received throughout our purchase from Theo who spent time answering all our questions on several different occasions. The handover was very informative - the 'tech guru' explained all the gadgets etc in easy to understand language.

Sales
Dear Mrs Humphreys, Thank you very much for your wonderful 5 star review and feedback on your recent purchase from Theo and our product geniuses. Your comments are hugely appreciated by the entire team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Bought several vehicles from them in the past and they have never disappointed.

Sales
Dear John, Thank you for you wonderful 5 star review. It was a pleasure to see you again, you know where Theo and I are if you need anything at all. We hope you are enjoying your latest BMW. Kind regards, Andrew

All staff were professional, well-trained and attentive and rose to the occasion.

Sales
Dear Dr O'donovan, Thank you for your wonderful review and taking the time to feedback on your recent visit. It was, as always, a pleasure to see you and we hope that you are enjoying your fabulous new BMW. We look forward to seeing you soon. Kind regards, Andrew Maund, Head of Business

I had a great sales rep who walked me though everything

Sales
Dear Miss Vittles, Thank you very much for your wonderful 5 star review and feedback on your recent purchase. Your comments are hugely appreciated by the entire team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

They done a great deal on a new m4 All ready when they said it would be, spot on ??

Sales
Dear Mr Birtwistle, Thank you very much for your 5 star review, this is greatly appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The sales man was excellent and would definitely use him gain. The overall service was 5 stars, but I gave 4 stars because, when you leave the dealership with the new vehicle I didn't expect to have to fill up with fuel straight away.

Sales
Dear Mr Whurr, Thank you very much for your review, your point about the fuel is absolutely valid and should not have occurred. I will look into this to understand why this happened and reach out to your directly. Kind regards, Andrew Maund, Head of Business

Sales team were polite, attentive and communicated well , with due consideration to the Covid 19 situation.

Sales
Dear Mrs Watson, Thank you very much for your 5 star review, this is greatly appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Excellent service - even during this COVID situation

Sales
Dear Mr Coleman, Thank you very much for your wonderful 5 star review, this is hugely appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

From initial assistance with vehicle choice and specification right through to delivery of the vehicle I felt they always had my best interests in mind.

Sales
Dear Mr Bird, Thank you very much for your 5 star review and feedback, we really appreciate you taking the time to let us know and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

All my needs met in a professional and courteous manner.

Sales
Dear Mrs Abbott, Thank you very much for your 5 star review, this is greatly appreciated by the team here in Bury St Edmunds and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Everything went as expected

Sales
Dear Mr Page, Thank you very much for your 5 star review and feedback, this is greatly appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business